Notice Information
Notice Title
Customer Experience Solution & Employee Engagement Solution
Notice Description
Delivery of a Customer Experience Solution and an Employee Engagement Solution. The agreement will be split into lots and applications are invited for one or both lots. Lot 1 - Customer Experience Solution which will allow DCC to capture and measure customer feedback Lot 2 - Employee Engagement Solution which will allow DCC to capture and measure employee feedback in key areas to assess employee engagement levels.
Lot Information
Lot 1
Lot 1: Customer Experience Solution
Options: The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
Lot 2Lot 2: Employee Engagement Solution
Options: The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02aad7
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009062-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48517000 - IT software package
72000000 - IT services: consulting, software development, Internet and support
72313000 - Data capture services
72314000 - Data collection and collation services
72316000 - Data analysis services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Apr 20215 years ago
- Submission Deadline
- 26 May 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Dwr Cymru Cyfyngedig
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF3 0LT
- Postcode Area
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLL Wales
-
- Local Authority
- Cardiff
- Electoral Ward
- Trowbridge
- Westminster Constituency
- Cardiff East
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.