Award

PAN2300 - Emergency Repairs Call Handling Service

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

04 Jun 2021 at 12:41

Summary of the contracting process

The Leicester City Council has completed a public procurement process for the 'Emergency Repairs Call Handling Service' under the category of business services, specifically relating to law, marketing, consulting, and security. This tender, which was initiated as an open procedure, has successfully concluded with an awarded contract valued at £187,000. The service involves managing emergency repairs for over 21,000 council-managed properties, with an emphasis on efficient call handling outside normal working hours. The procurement process is now at the award stage, having initiated on March 11, 2020, with oversight provided by the relevant regional authority.

This tender presents significant opportunities for businesses specialising in telecommunications and related services to enhance their market presence. Companies that can provide high-quality telephone-answering services, particularly those with experience in emergency call handling or property management, will find this a fitting competitive landscape. With six bids submitted, including from a small to medium-sized enterprise, prospective bidders should leverage their expertise in delivering prompt and effective customer service to secure contracts in similar future opportunities.

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Notice Title

PAN2300 - Emergency Repairs Call Handling Service

Notice Description

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

Lot Information

Lot 1

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02b88b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012569-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

32500000 - Telecommunications equipment and supplies

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£187,000 £100K-£500K

Notice Dates

Publication Date
4 Jun 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Mar 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Mr Sohail Aboobakar
Contact Email
sohail.aboobakar@leicester.gov.uk
Contact Phone
+44 1164544341

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified

Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE CONNECT

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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