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ocds-h6vhtk-02bf26

Home Office

This public procurement record has 3 releases in its history.

AwardUpdate

17 Apr 2026 at 12:19

Award Notice
Award

30 Mar 2022 at 13:13

Award Notice
Tender

22 Jun 2021 at 22:45

Tender Notice
Summary of the contracting process

The Home Office has conducted a procurement process for "Proc 645 Digital Interviewing," within the services category, specifically focusing on the development of transaction processing and custom software. The procurement, employing a Restricted Procedure, aims to appoint a qualified provider for a Digital Interviewing solution. This process is being carried out to enhance operations within the Home Office Visas & Immigration Directorate by supporting visa applications and asylum claims through both in-person and remote digital interviews. Initial phases of this multi-stage process began with a PIN issued on 22 April 2021, with contract modifications recently announced to facilitate transition assistance. The contract period initially ran from 17 March 2022 and was extended to 30 September 2026, with digital services being delivered primarily in the UK, specifically within the region denoted by postal code CR0 2EU.

This initiative offers substantial growth opportunities for businesses specializing in digital solutions and software development, particularly those with expertise in audio and record management systems. The contract was awarded to Business Systems (UK) Ltd, highlighting the preference for large-scale suppliers with significant technical knowledge and experience in managing complex solutions. With the procurement method being selective and governed by the Restricted Procedure, businesses well-versed in navigating such processes can find lucrative collaboration opportunities. Furthermore, the transition towards an in-house digital interviewing solution could spark additional demand for consultancy and support services, beneficial for firms with expertise in digital transformation and offering transitional support services. The continuity of digital interviewing services is pivotal, offering a platform for tech companies to contribute to public sector innovation and service delivery improvements.

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Notice Information

Notice Title

ocds-h6vhtk-02bf26

Notice Description

The Authority has undertaken this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It has utilised the Restricted Procedure, a multi-stage procurement process intended to short list qualified bidders, who where in turn invited to tender for the contract opportunity.

Lot Information

Lot 1

igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim. Interviews are currently carried out in-person and as remote interviews (via telephone or video links). Other areas of the Home Office also use interviewing to different extents. This notice relates specifically to delivering a continuous operational service for Asylum and V&C Operations from January 2022 to 2023. The core components of the project include: * Digital Audio Recording Software; Capture the audio from all participants whether they are present in the host room or joining remotely via MS Teams. It will allow control of the audio (e.g. pause) during the interview and will link to the Interview Record Forms software. * Interview Records Software: Capture typed information during the interview in relation to the interview including information about the interview, the participants and the questions, statements and response made during the interview. * Cloud Hosted Storage: The audio record and the interview record forms will be saved and stored to cloud-hosted storage on completion of the interview or, if offline, when later connected to the network * Management Information: The solution must provide reports of all digital interviews undertaken with filtering and sorting by all metadata data captured during interviewing and any automatically applied grouped by business area/team responsible. * RBAC: The solution shall have Role-based User Access Control which will allow specific user roles to be defined - each with a specific set of permissions within the system * Auto Transcription: Provision of automated transcripts from the recorded interview audio including all audio spoken during the interview in the English language only.

Proc 645 Digital Interviewing

Further to a Prior Information Notice (PIN) ref: CF-0160200D58000000L5A4EAK1 issued on 22 April 2021, The Authority is undertaking this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It utilises the Restricted Procedure, a multi-stage procurement process that is intended to short list qualified bidders, who will in turn be invited to tender for the contract opportunity. The objective of the Selection Stage is to assess the responses to the SSQ and select Bidders to proceed to the ITT Stage of this procurement. The evaluation panel shall evaluate the SSQ responses using the selection criteria detailed in the SSQ document, which is provided on the Home Office e-sourcing portal. Bidders who pass this SSQ assessment will then be invited to tender.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02bf26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035145-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72232000 - Development of transaction processing and custom software

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
£2,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£6,430,228 £1M-£10M

Notice Dates

Publication Date
17 Apr 20264 months ago
Submission Deadline
25 Jun 2021Expired
Future Notice Date
Not specified
Award Date
24 Dec 20214 years ago
Contract Period
17 Mar 2022 - 30 Sep 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Business Systems (UK) Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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