Customer Experience Platform

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    "date": "2023-04-17T10:35:00+01:00",
    "ocid": "ocds-h6vhtk-02c097",
    "initiationType": "tender",
    "tender": {
        "id": "NCCT42250",
        "legalBasis": {
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            "scheme": "CELEX"
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        "title": "Customer Experience Platform",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "The Council has procured a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This platform includes a contract management solution and an email marketing solution.",
        "lots": [
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                "id": "1",
                "description": "The Council has awarded a contract for a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This contract includes a content management system and email marketing solution .The contract length is 5 years from 1 September 2024 ( go live) with the right to extend by a further 2 years plus a further 2 years plus a further 1 year. Additional information: The value of this contract stated in the notice is exclusive of VAT. The Council has the right to purchase additional professional services from the winning provider at the rates set in the tender.",
                "status": "cancelled",
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                "secondStage": {
                    "maximumCandidates": 3
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                "selectionCriteria": {
                    "description": "Of those Applicants who reach the short-listing stage (evaluation of Form E), the Council will shortlist the three highest ranked applicants who achieve a score which is equal to or exceeds the quality threshold stated in the procurement documents to proceed to the next stage but:a. If the scores are sufficiently close (i.e., within 1% point), the Council reserves the right to take forward the fourth-place applicant.b. If three applicants do not achieve the minimum quality threshold, only those applicants achieving the minimum quality threshold will be taken forward."
                },
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                        {
                            "name": "Strategic and Functional Requirements - 37% , Technical, Implementation and Support - 30%,",
                            "type": "quality",
                            "description": "Social Value - 3%"
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                    {
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                    {
                        "region": "UKH15"
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                    {
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                    {
                        "region": "UKH16"
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                    {
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                "deliveryLocation": {
                    "description": "Norfolk"
                }
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        "communication": {
            "futureNoticeDate": "2022-01-07T00:00:00Z"
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        "tenderPeriod": {
            "endDate": "2022-10-18T10:00:00+01:00"
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            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
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        "reviewDetails": "Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge."
    },
    "parties": [
        {
            "id": "GB-FTS-7364",
            "name": "Norfolk County Council",
            "identifier": {
                "legalName": "Norfolk County Council"
            },
            "address": {
                "streetAddress": "County Hall, Martineau Lane",
                "locality": "Norwich",
                "region": "UKH15",
                "postalCode": "NR1 2DH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Joan Murray",
                "email": "sourcingteam@norfolk.gov.uk",
                "url": "https://in-tendhost.co.uk/norfolkcc/aspx/Home"
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            "name": "Norfolk County Council",
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                "legalName": "Norfolk County Council"
            },
            "address": {
                "streetAddress": "County Hall, Martineau Lane",
                "locality": "Norwich",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
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            },
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        {
            "id": "GB-FTS-80332",
            "name": "GOSS Interactive Ltd",
            "identifier": {
                "legalName": "GOSS Interactive Ltd",
                "id": "03553908"
            },
            "address": {
                "locality": "Plymouth",
                "region": "UKK41",
                "postalCode": "PL6 7TL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "bids@gossinteractive.com"
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    "buyer": {
        "id": "GB-FTS-7364",
        "name": "Norfolk County Council"
    },
    "language": "en",
    "description": "This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.",
    "awards": [
        {
            "id": "010910-2023-NCCT42250-1",
            "relatedLots": [
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            ],
            "title": "Customer Experience Platform",
            "status": "active",
            "hasSubcontracting": true,
            "subcontracting": {
                "value": {
                    "amount": 150000,
                    "currency": "GBP"
                },
                "description": "Sub-contracting arrangements for part of the email marketing solution. The value excludes VAT and is an estimate depending on use."
            },
            "suppliers": [
                {
                    "id": "GB-FTS-80332",
                    "name": "GOSS Interactive Ltd"
                }
            ]
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            "title": "Customer Experience Platform",
            "status": "active",
            "value": {
                "amount": 1468115,
                "currency": "GBP"
            },
            "dateSigned": "2023-04-04T00:00:00+01:00"
        }
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    "bids": {
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                "value": 2
            },
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                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "5",
                "measure": "electronicBids",
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                "value": 3
            }
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}