Award

Technology Services 3 Lot 3b, 3c & 3d

THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE

This public procurement record has 4 releases in its history.

AwardUpdate

13 Feb 2026 at 16:03

AwardUpdate

28 Mar 2025 at 11:54

AwardUpdate

06 Oct 2023 at 09:51

Award

05 Jul 2021 at 21:45

Summary of the contracting process

The Technology Services 3 procurement involves the Crown Commercial Service, acting through The Minister for the Cabinet Office, with its primary location in Liverpool, UK. The tender, with a focus on services, particularly in IT consulting, software development, Internet and support, aims to establish a collaborative framework for UK public sector bodies. This framework agreement started on 16th June 2021 and ends on 14th June 2026, offering services across multiple sectors such as local area networks, software packages, installation services, and consultancy. The procurement stage is currently in the Award phase, with notable modifications increasing the framework's estimated value due to unforeseen circumstances like increased demand from unexpected global events.

This tender presents substantial opportunities for growth for businesses involved in IT services and management consultancy. Companies specialising in hardware and software management, network support, enterprise security, or database management will find ample prospects to engage with this contract. The diverse lot structure allows businesses from small and medium enterprises to large organisations to compete, particularly those skilled in managing technological transitions and offering multi-supplier services. Successful involvement in this procurement can enhance reputation and provide significant revenue growth from government contracts, especially in sectors related to data management and security services.

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Notice Title

Technology Services 3 Lot 3b, 3c & 3d

Notice Description

Crown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below. The agreement will include but not be limited to the following tech support services: * Hardware management and support * Software management and support * Network management and support * Data management * Enterprise security (Security Operations Centre - SOC services) * Tech service discovery * Tech service disaggregation * Transition and transformation of existing tech services * Tech strategy & service design

Lot Information

Technology Strategy & Service Design

Crown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below. The agreement will include but not be limited to the following tech support services: * Hardware management and support * Software management and support * Network management and support * Data management * Enterprise security (Security Operations Centre - SOC services) * Tech service discovery * Tech service disaggregation * Transition and transformation of existing tech services * Tech strategy & service design

Transition and Transformation

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service transition and transformation to Buyer. Services which may include but are not limited to: The identification of the transition/transformation success factors and their measurement. Risk analysis and risk management. Audit and due diligence activities for the present customer estate. Project and programme management, including planning, delivery and reporting. Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment. Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised. Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.

Operational Services - End User Services

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. End User Support Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user support to Buyer. Services which may include but are not limited to: Product support capabilities, including elements of hardware and software support. Logging of problems. Reporting and proactive results analysis of problem trends to suggest permanent fixes. The dispatch of service technicians and/or parts. End user training coordination and other technology related issues. End User Computing and Device Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user computing and device management to Buyer. Services which may include but are not limited to: Support for the full life cycle management of desktop, laptop, tablet, thin-client, handheld and peripheral assets Device acquisition, deployment, maintenance, change management as well as disposal. The hardware, software, disaster recovery and personnel required to perform the technical support, planning, process management and administration of the service.

Operational Services - Operational Management

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. IT Operations and Technology Estate Service Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full IT operations and technology estate service management to Buyer. Services which may include but are not limited to: Support for various operating models including fully centralised, fully decentralised or 'federated' (hybrid). Day-to-day system management responsibility for the technology infrastructure. Systems operation, integration, support, administration, and performance monitoring. Technical diagnostics/troubleshooting Configuration management System repair Disposal management Production of management reports Exclusions are provision of physical premises for location of information and communications technology, including but not limited to data centres, server rooms, colocation and hosting. Security Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full security management to Buyer. Services which may include but are not limited to: Managed firewall Identity and access management Intrusion detection Virtual private networks Vulnerability scanning Anti-viral/anti-phishing services Security Operations Centre (SOC)

Operational Services - Technical Management

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Network Infrastructure Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full network infrastructure management to Buyer. Services which may include but are not limited to: Planning, delivering, operating, managing (including security), supporting and monitoring the on-premise local area network infrastructure (LAN) and/or its assets Fixed and wireless devices Routers and switches Firewalls Fibre optic equipment Network Operations Centre (NOC) Exclusions are telephony, mobile voice and data services, video-conferencing, audio-conferencing services, integrated communications and wide area network provisioning and connectivity. Hardware and Software Asset Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full hardware and software asset management to Buyer. Services which may include but are not limited to: Hardware and software acquisition and disposal decisions that identify and eliminate unused or infrequently used assets Consolidation of software licenses or proposals for new licensing models. Accurate accounting of technology asset lifecycle costs and risks Processes to maximise the business value of technology and sourcing decisions.

Operational Services - Application and Data Management

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Data Warehouse, Database and Data Management Where requested by the Buyer, Suppliers will provide a range of services to deliver data warehouse, database, and data management to Buyer. Services which may include but are not limited to: Data, database and middleware management and integration practices. Architectural techniques and tools. Installation, configuration, management and support (1st or 3rd party) of databases. Data extraction, translation, transfer, conversion and backup and recovery. Applications management, development and support Where requested by the Buyer, Suppliers will provide a range of combined or separate Services delivering application development, management, and support to the Buyer. Services which may include but are not limited to: Processes and methodologies for maintaining, enhancing, managing and supporting custom or enterprise applications, packaged software applications, ESCROW or network-delivered applications including cloud platforms. Development of new and existing applications as part of a complete application management and support solution. Continuous and whole software lifecycle management using DevOps and Agile methodologies, to deliver further iterative application functional and non-functional changes, IT operations and other activities in-line with Buyer requirements and priorities. The Process workflows, testing and quality assurance, deployment, and Delivery that support continuous software lifecycle management. Management of any Third Party Suppliers involved in application development and support for the Buyer to ensure smooth integration onto their estate.

Major Services Transformation Programmes

The buyer can only award a Call Off Contract through completing a Further Competition procedure. Where requested by the Buyer, Suppliers will provide a range of services to deliver major services transformation programmes to Buyer. Services which may include but are not limited to: Service strategy and design (as per Lot 1) Transition and Transformation (as per Lot 2) Operational Management (as per Lot 3) Programme and/or project management Risk management Issues management Financial management Resource management Support for either single entity (single sourced) or multiple-entities (multi-sourced) programme delivery.

Service Integration and Management

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Where requested by the Buyer, Suppliers will provide a range of services to deliver service integration and management strategy, design, and transition to Buyer. Services which may include but are not limited to: The design of SIAM strategy using the most appropriate methodology. Capability analysis Identification of appropriate commercial and operational business models Road-mapping development to coordinate the delivery of the SIAM strategy. IT financial management Identification and design of the SIAM including resources, processes and assets to meet customer and/or end user service needs. Auditing of current service provision, continuous service improvement and development of new services. Operational service design. Development of service levels and key performance indicators. Service availability design and assurance. Supply chain design, integration and management. Supporting application identification and specification. The identification of the transition/transformation success factors and their measurement. Risk analysis and risk management. Audit and due diligence activities. Project and programme management. Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment. Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised. Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.

All Lots

Crown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below. The agreement will include but not be limited to the following tech support services: * Hardware management and support * Software management and support * Network management and support * Data management * Enterprise security (Security Operations Centre - SOC services) * Tech service discovery * Tech service disaggregation * Transition and transformation of existing tech services * Tech strategy & service design

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02c3da
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013578-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services


CPV Codes

32410000 - Local area network

32420000 - Network equipment

48000000 - Software package and information systems

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

51000000 - Installation services (except software)

51610000 - Installation services of computers and information-processing equipment

72000000 - IT services: consulting, software development, Internet and support

79410000 - Business and management consultancy services

80500000 - Training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£12,400,000,000 Over £10B

Notice Dates

Publication Date
13 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Jun 20214 years ago
Contract Period
15 Jun 2021 - 14 Jun 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE
Contact Name
Not specified
Contact Email
info@crowncommercial.gov.uk
Contact Phone
+44 3454102222

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
6
Supplier Names

2020 DELIVERY LTD (FULL LIST OF SUCCESSFUL SUPPLIERS IS AVAILABLE ON CONTRACTS FINDER

365 ITMS LTD (FULL LIST OF SUCCESSFUL SUPPLIERS IS AVAILABLE ON CONTRACTS FINDER

6POINT6 LTD (FULL LIST OF SUCCESSFUL SUPPLIERS IS AVAILABLE ON CONTRACTS FINDER

ABTEC COMPUTER SOLUTIONS LTD (FULL LIST OF SUCCESSFUL SUPPLIERS IS AVAILABLE ON CONTRACTS FINDER

ACCENTURE (UK) LTD (FULL LIST OF SUCCESSFUL SUPPLIERS IS AVAILABLE ON CONTRACTS FINDER

FULL LIST OF SUCCESSFUL SUPPLIERS IS AVAILABLE ON CONTRACTS FINDER

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                    "id": "1",
                    "description": "Notice of necessary increase to the estimated overall value of CCS' Technology Services 3 Framework (RM6100) procured pursuant to Contract Notice 2020/S 210 415766 (\"Framework\") from PS2,000,000,000 to PS4,000,000,000. The value of the Framework lots will be increased to: Lot 1: PS220,000,000 Lot 2: PS240,000,000 - PS300,000,000 Lot 3a: PS550,000,000 - PS750,000,000 Lot 3b: PS240,000,000 Lot 3c: PS85,000,000 Lot 3d: PS1,000,000,000 - PS1,500,000,000 Lot 4: PS1,050,000,000 - PS1,550,000,000 Lot 5: PS100,000,000 The lot value increases are expressed as ranges for lots 2, 3a, 3d and 4. Whether the maximum of each of these lots would be reached shall be subject to the overall maximum framework value of PS4 billion. No other changes will be made to the Framework. CCS' view is that this modification to the Framework value is permitted pursuant to Regulation 72(1)(e) of the Public Contracts Regulations 2015. Regulation 72(1)(e) provides a modification is permitted where irrespective of value it is not substantial within the meaning of Regulation 72(8). Regulation 72(8) provides a modification will be considered substantial if any one or more of the following conditions is met: (a) the modification renders the framework materially different in character from the one initially concluded; (b) the modification introduces conditions which, had they been part of the initial procurement procedure, would have-- (i) allowed for the admission of other candidates than those initially selected, (ii) allowed for the acceptance of a tender other than that originally accepted, or (iii) attracted additional participants in the procurement procedure; (c) the modification changes the economic balance of the framework in favour of the contractor in a manner which was not provided for in the framework; (d) the modification extends the scope of the framework considerably; (e) a new contractor replaces the original contractor in cases other than those provided for in paragraph (1)(d). CCS' view is that the increase is not a substantial variation because the: * framework will not be materially different in character from the one originally concluded; * increase would not have allowed for a different tender to be accepted or attracted additional bidders; * increase does not change the economic balance of the Framework in favour of the supplier(s); and * increase does not extend the scope of the Framework considerably. While CCS is not required to publish this notice it does so to be transparent and will observe a voluntary standstill period, after which the increase will take effect. As set out above, this is a non-substantial modification under Regulation 72(1)(e), but, in the event that this modification is deemed not to be a modification under the PCR, then this notice should be treated as providing the requisite notice of a contract award.",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The value increase is required due to increased demand from * Unexpected events including Covid-19, Ukraine war, Afghan crisis and UK Migration crisis; * Continued customer use of existing frameworks caused by delay in the Procurement Bill coming into law; and * A greater number of services being procured under certain lots than anticipated."
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                {
                    "id": "1 2 3a 3b 3c 3d 4 5",
                    "title": "All Lots",
                    "classification": {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    },
                    "deliveryAddresses": [
                        {
                            "region": "UK"
                        }
                    ],
                    "relatedLot": "1 2 3a 3b 3c 3d 4 5"
                }
            ],
            "amendments": [
                {
                    "id": "3",
                    "description": "Technology Services 3 has been extended to 14th March 2026. No other changes have been made to the framework.",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The extension was required due to the delay in the follow on procurement, Technology Services 4, due to the delay in TPP."
                }
            ]
        },
        {
            "id": "013578-2026-RM6100-1",
            "awardID": "013578-2026-RM6100-1",
            "status": "active",
            "value": {
                "amount": 6400000000,
                "currency": "GBP"
            },
            "dateSigned": "2021-06-15T00:00:00+01:00",
            "period": {
                "durationInDays": 1440
            },
            "items": [
                {
                    "id": "1",
                    "classification": {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    },
                    "deliveryAddresses": [
                        {
                            "region": "UK"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "amendments": [
                {
                    "id": "4",
                    "description": "Technology Services 3 Lot 3b: Operational Management, Lot 3c: Technical Management and Lot 3d: Application and Data Management have been extended to 14th June 2026. No other lots have been extended. Notice of necessary increase to the estimated overall value of CCS' Technology Services 3 Framework (RM6100) procured pursuant to Modification Notice: 2023/S 000-029499(\"Framework\") from PS4,000,000,000 to PS6,400,000,000. The value of the Framework lots will be increased to: Lot 3b: PS730,000,000 Lot 3c: PS500,000,000 Lot 3d: PS2,500,000,000 No other changes will be made to the Framework.",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Technology Services 3 Lot 3b: Operational Management, Lot 3c: Technical Management and Lot 3d: Application and Data Management have been extended to 14th June 2026. No other lots have been extended. Notice of necessary increase to the estimated overall value of CCS' Technology Services 3 Framework (RM6100) procured pursuant to Modification Notice: 2023/S 000-029499(\"Framework\") from PS4,000,000,000 to PS6,400,000,000. The value of the Framework lots will be increased to: Lot 3b: PS730,000,000 Lot 3c: PS500,000,000 Lot 3d: PS2,500,000,000 No other changes will be made to the Framework."
                }
            ]
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 255
            },
            {
                "id": "4",
                "measure": "bids",
                "relatedLot": "2",
                "value": 245
            },
            {
                "id": "7",
                "measure": "bids",
                "relatedLot": "3a",
                "value": 160
            },
            {
                "id": "10",
                "measure": "bids",
                "relatedLot": "3b",
                "value": 177
            },
            {
                "id": "13",
                "measure": "bids",
                "relatedLot": "3c",
                "value": 157
            },
            {
                "id": "16",
                "measure": "bids",
                "relatedLot": "3d",
                "value": 171
            },
            {
                "id": "19",
                "measure": "bids",
                "relatedLot": "4",
                "value": 72
            },
            {
                "id": "22",
                "measure": "bids",
                "relatedLot": "5",
                "value": 84
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 140
            },
            {
                "id": "5",
                "measure": "smeBids",
                "relatedLot": "2",
                "value": 122
            },
            {
                "id": "8",
                "measure": "smeBids",
                "relatedLot": "3a",
                "value": 76
            },
            {
                "id": "11",
                "measure": "smeBids",
                "relatedLot": "3b",
                "value": 83
            },
            {
                "id": "14",
                "measure": "smeBids",
                "relatedLot": "3c",
                "value": 71
            },
            {
                "id": "17",
                "measure": "smeBids",
                "relatedLot": "3d",
                "value": 65
            },
            {
                "id": "20",
                "measure": "smeBids",
                "relatedLot": "4",
                "value": 17
            },
            {
                "id": "23",
                "measure": "smeBids",
                "relatedLot": "5",
                "value": 35
            },
            {
                "id": "3",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 255
            },
            {
                "id": "6",
                "measure": "electronicBids",
                "relatedLot": "2",
                "value": 245
            },
            {
                "id": "9",
                "measure": "electronicBids",
                "relatedLot": "3a",
                "value": 160
            },
            {
                "id": "12",
                "measure": "electronicBids",
                "relatedLot": "3b",
                "value": 177
            },
            {
                "id": "15",
                "measure": "electronicBids",
                "relatedLot": "3c",
                "value": 157
            },
            {
                "id": "18",
                "measure": "electronicBids",
                "relatedLot": "3d",
                "value": 171
            },
            {
                "id": "21",
                "measure": "electronicBids",
                "relatedLot": "4",
                "value": 72
            },
            {
                "id": "24",
                "measure": "electronicBids",
                "relatedLot": "5",
                "value": 84
            }
        ]
    },
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:514766-2020:TEXT:EN:HTML"
        }
    ],
    "language": "en"
}