Notice Information
Notice Title
Technology Services 3 Lot 3a, 3b, 3c, 3d & 4
Notice Description
Crown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below. The agreement will include but not be limited to the following tech support services: * Hardware management and support * Software management and support * Network management and support * Data management * Enterprise security (Security Operations Centre - SOC services) * Tech service discovery * Tech service disaggregation * Transition and transformation of existing tech services * Tech strategy & service design
Lot Information
Technology Strategy & Service Design
Crown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below. The agreement will include but not be limited to the following tech support services: * Hardware management and support * Software management and support * Network management and support * Data management * Enterprise security (Security Operations Centre - SOC services) * Tech service discovery * Tech service disaggregation * Transition and transformation of existing tech services * Tech strategy & service design
Transition and TransformationThe buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service transition and transformation to Buyer. Services which may include but are not limited to: The identification of the transition/transformation success factors and their measurement. Risk analysis and risk management. Audit and due diligence activities for the present customer estate. Project and programme management, including planning, delivery and reporting. Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment. Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised. Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.
Operational Services - End User ServicesThe buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. End User Support Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user support to Buyer. Services which may include but are not limited to: Product support capabilities, including elements of hardware and software support. Logging of problems. Reporting and proactive results analysis of problem trends to suggest permanent fixes. The dispatch of service technicians and/or parts. End user training coordination and other technology related issues. End User Computing and Device Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user computing and device management to Buyer. Services which may include but are not limited to: Support for the full life cycle management of desktop, laptop, tablet, thin-client, handheld and peripheral assets Device acquisition, deployment, maintenance, change management as well as disposal. The hardware, software, disaster recovery and personnel required to perform the technical support, planning, process management and administration of the service.
Operational Services - Operational ManagementThe buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. IT Operations and Technology Estate Service Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full IT operations and technology estate service management to Buyer. Services which may include but are not limited to: Support for various operating models including fully centralised, fully decentralised or 'federated' (hybrid). Day-to-day system management responsibility for the technology infrastructure. Systems operation, integration, support, administration, and performance monitoring. Technical diagnostics/troubleshooting Configuration management System repair Disposal management Production of management reports Exclusions are provision of physical premises for location of information and communications technology, including but not limited to data centres, server rooms, colocation and hosting. Security Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full security management to Buyer. Services which may include but are not limited to: Managed firewall Identity and access management Intrusion detection Virtual private networks Vulnerability scanning Anti-viral/anti-phishing services Security Operations Centre (SOC)
Operational Services - Technical ManagementThe buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Network Infrastructure Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full network infrastructure management to Buyer. Services which may include but are not limited to: Planning, delivering, operating, managing (including security), supporting and monitoring the on-premise local area network infrastructure (LAN) and/or its assets Fixed and wireless devices Routers and switches Firewalls Fibre optic equipment Network Operations Centre (NOC) Exclusions are telephony, mobile voice and data services, video-conferencing, audio-conferencing services, integrated communications and wide area network provisioning and connectivity. Hardware and Software Asset Management Where requested by the Buyer, Suppliers will provide a range of services to deliver full hardware and software asset management to Buyer. Services which may include but are not limited to: Hardware and software acquisition and disposal decisions that identify and eliminate unused or infrequently used assets Consolidation of software licenses or proposals for new licensing models. Accurate accounting of technology asset lifecycle costs and risks Processes to maximise the business value of technology and sourcing decisions.
Operational Services - Application and Data ManagementThe buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Data Warehouse, Database and Data Management Where requested by the Buyer, Suppliers will provide a range of services to deliver data warehouse, database, and data management to Buyer. Services which may include but are not limited to: Data, database and middleware management and integration practices. Architectural techniques and tools. Installation, configuration, management and support (1st or 3rd party) of databases. Data extraction, translation, transfer, conversion and backup and recovery. Applications management, development and support Where requested by the Buyer, Suppliers will provide a range of combined or separate Services delivering application development, management, and support to the Buyer. Services which may include but are not limited to: Processes and methodologies for maintaining, enhancing, managing and supporting custom or enterprise applications, packaged software applications, ESCROW or network-delivered applications including cloud platforms. Development of new and existing applications as part of a complete application management and support solution. Continuous and whole software lifecycle management using DevOps and Agile methodologies, to deliver further iterative application functional and non-functional changes, IT operations and other activities in-line with Buyer requirements and priorities. The Process workflows, testing and quality assurance, deployment, and Delivery that support continuous software lifecycle management. Management of any Third Party Suppliers involved in application development and support for the Buyer to ensure smooth integration onto their estate.
Major Services Transformation ProgrammesThe buyer can only award a Call Off Contract through completing a Further Competition procedure. Where requested by the Buyer, Suppliers will provide a range of services to deliver major services transformation programmes to Buyer. Services which may include but are not limited to: Service strategy and design (as per Lot 1) Transition and Transformation (as per Lot 2) Operational Management (as per Lot 3) Programme and/or project management Risk management Issues management Financial management Resource management Support for either single entity (single sourced) or multiple-entities (multi-sourced) programme delivery.
Service Integration and ManagementThe buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier's Catalogue. Where requested by the Buyer, Suppliers will provide a range of services to deliver service integration and management strategy, design, and transition to Buyer. Services which may include but are not limited to: The design of SIAM strategy using the most appropriate methodology. Capability analysis Identification of appropriate commercial and operational business models Road-mapping development to coordinate the delivery of the SIAM strategy. IT financial management Identification and design of the SIAM including resources, processes and assets to meet customer and/or end user service needs. Auditing of current service provision, continuous service improvement and development of new services. Operational service design. Development of service levels and key performance indicators. Service availability design and assurance. Supply chain design, integration and management. Supporting application identification and specification. The identification of the transition/transformation success factors and their measurement. Risk analysis and risk management. Audit and due diligence activities. Project and programme management. Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment. Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised. Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.
All LotsCrown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below. The agreement will include but not be limited to the following tech support services: * Hardware management and support * Software management and support * Network management and support * Data management * Enterprise security (Security Operations Centre - SOC services) * Tech service discovery * Tech service disaggregation * Transition and transformation of existing tech services * Tech strategy & service design
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02c3da
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/021504-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
50 - Repair and maintenance services
51 - Installation services (except software)
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
32410000 - Local area network
32420000 - Network equipment
48000000 - Software package and information systems
50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
51000000 - Installation services (except software)
51610000 - Installation services of computers and information-processing equipment
72000000 - IT services: consulting, software development, Internet and support
79410000 - Business and management consultancy services
80500000 - Training services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £12,400,000,000 Over £10B
Notice Dates
- Publication Date
- 10 Mar 20267 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 16 Jun 2021 - 14 Jun 2026 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Crown Commercial Service
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Postcode Area
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Supplier Information
- Number of Suppliers
- 6
- Supplier Names
2020 Delivery Ltd (Full list of successful suppliers is available on Contracts Finder)
6point6 Ltd (Full list of successful suppliers is available on Contracts Finder)
365 ITMS Ltd (Full list of successful suppliers is available on Contracts Finder)
ABTEC COMPUTER SOLUTIONS LTD (Full list of successful suppliers is available on Contracts Finder)
Accenture (UK) Ltd (Full list of successful suppliers is available on Contracts Finder)
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.