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101 Single Non-Emergency Number

Secretary of State for the Home Department

This public procurement record has 1 release in its history.

Planning

11 Aug 2021 at 22:45

Planning Notice
Summary of the contracting process

The Home Office is initiating a planned procurement for the management, operation, and administration of the 101 Single Non-Emergency Number, aimed at enhancing public safety and efficiency in communication with UK Police Forces. This process is classified under telecommunications services and is valued at £50 million. A Supplier Engagement Event is scheduled for 18th August 2021, from 10:00 to 10:45, where potential suppliers can learn more about the procurement approach and contract requirements. Suppliers interested in attending must register by 17:00 on 16th August and are encouraged to prepare by reviewing beforehand provided materials, subject to signing a non-disclosure agreement. The planned contract duration is for five years, with options to extend for an additional two years.

This tender presents significant opportunities for businesses within the telecommunications and public safety sectors, particularly those with expertise in call management services or software solutions. Companies capable of fulfilling the requirements related to supporting a critical public service infrastructure, including automated triage system development, will find themselves well-positioned to compete. As the Home Office seeks to improve service capabilities and enhance the efficiency of the 101 service, innovative firms that can demonstrate value-for-money and resilient service provision are particularly encouraged to engage in this tender process.

How relevant is this notice?

Notice Information

Notice Title

101 Single Non-Emergency Number

Notice Description

As part of on-going early market engagement activity, the Home Office (the Authority) wishes to raise awareness of the imminent launch of a procurement to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number.

Lot Information

Lot 1

The Authority requires a partner to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN), which allows the UK Public to make non-emergency contact with their local Police Force. The 101 number receives approximately 30 million calls per year, providing Critical National Infrastructure and supporting 46 UK Police Forces/Police Services in their purpose of protecting the UK Public. It provides the Public with a straightforward means of contacting their relevant local Police Force and removes the requirement for members of the Public to remember the numbers of individual Policing organisations. The mission of the 101 SNEN Programme is to enhance the capability, efficiency and consistency of this service. Its mission statement is therefore to create: "A nationally consistent service for non-emergency contact to the appropriate public authority" The Authority's requirements have been designed to achieve this objective by enabling the onboarding of additional Public Authorities to the system to expand the scope of service beyond just the Police Forces. A form of Automated Triage is sought to allow calls not most appropriately handled by the police to be identified as early as possible, informing the caller of this assessment while enabling them to continue to contact the police if they feel it appropriate; improving the quality of the service without increasing the burden of expected knowledge on the caller. With these additions the Public shall receive an improved, more consistent and capable service. The Authority is seeking to deliver its strategic priority of enhancing the critical public service which the 101 Single Non-Emergency Number provides and therefore wishes to establish a relationship with a Supplier that supports this vision in a cost-effective manner. The Authority proposes that the duration of the contract shall be for 5 years from the Operational Services Commencement Date (i.e. the date at which the Supplier's Services go live) with the option to extend by up to 2 further years in 1 year increments (i.e. 5+1+1 years). Throughout this period the Supplier shall be expected to manage, operate and administer the required Services. The Supplier shall be responsible for the set-up, maintenance, up-keep and development of the service in order to maximise value-for-money and ensure the suitable provision of resilience of the national components of the service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02d3b1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019522-2021
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

64211000 - Public-telephone services

Notice Value(s)

Tender Value
£50,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20215 years ago
Submission Deadline
Not specified
Future Notice Date
23 Aug 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Secretary of State for the Home Department
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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