Award

Merchant Acquirer Services

TRANSPORT FOR GREATER MANCHESTER

This public procurement record has 1 release in its history.

Award

12 Aug 2021 at 11:35

Summary of the contracting process

The procurement process is conducted by Transport For Greater Manchester, focusing on the provision of Merchant Acquirer Services, which fall under the financial transaction processing and clearing-house services category. Located in Manchester, this procurement has reached the award stage, with the contract signed on 22 July 2021. The procurement was initiated as a limited method without prior publication, in accordance with legal frameworks that facilitate such actions when necessary to ensure continuity and integration with existing systems. The total value of bids ranged from £550,000 to £1,000,000, placing this opportunity within the financial services sector.

This tender presents significant growth potential for businesses specialising in financial transaction processing and integrated payment solutions. Companies with experience in managing complex payment systems, particularly those equipped to handle transit payments, would be particularly well-suited to compete. The critical nature of TfGM's ongoing projects, such as the 'PAYGO' contactless payment system for public transport, underscores the necessity for reliable service provision, thus offering a chance for established firms to strengthen their position in a dynamically evolving market.

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Notice Title

Merchant Acquirer Services

Notice Description

TfGM has a range of strategic priorities that impact on the need for merchant acquirer services, including 'PAYGO' contactless payments on Metrolink trams, cycle hire and bus reform. Given the criticality of these projects, their associated programmes and project timeframes, and due to the very close interaction of the payment processing / merchant acquirer services with other systems operated by TfGM, a change in supplier at this point in the programmes mentioned above (amongst others) would add significant risk to the continued provision of payment solutions and services across TfGM, taking into account the complexity of the requirements and the integration required. Most significantly, the contactless payments solution would require significant rework and regression testing for the processing of transit payments. Payment processing for transit is far more inherently complex than for other payment channels, and suppliers of the other systems that need to interact with the payment processing /merchant acquirer services have their own specifications to meet the card schemes requirements for transit. It is highly likely that any new supplier of payment processing / merchant acquirer services would be required to re-accredit the contactless scheme. This end-to-end process would take a period of time and require significant interaction with other suppliers in the payments process, and adds significant risk of disruption to existing customer facing services on TfGM's Metrolink and Drivesafe services. Appointing a new supplier would also provide challenges with respect to 'waivers' that have previously been agreed between the card schemes and the current supplier. Again, this would require significant time to ensure the same waivers would remain in place, and would add risk to the timescales associated with the franchised bus network, as well as maintaining provision on the existing Metrolink payment schemes. It is therefore the intention of TfGM to progress these programmes to move to an operational environment, gather data on customer card payments, and engage with the market once the schemes are in operation.

Lot Information

Lot 1

Merchant Acquirer Services associated with card payments.

Options: Contract extension is based on a 3+1+1 basis.

Procurement Information

TfGM is making an award of a contract without prior publication of a call for competition on Find a Tender Service as a change of contractor- (i) cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, software, services or installations procured under the initial procurement; and (ii) would cause significant inconvenience or substantial duplication of costs for the utility. Explanation: TfGM has a range of strategic priorities that impact on the need for merchant acquirer services, including 'PAYGO' contactless payments on Metrolink trams, cycle hire and bus reform. Given the criticality of these projects, their associated programmes and project timeframes, and due to the very close interaction of the payment processing / merchant acquirer services with other systems operated by TfGM, a change in supplier at this point in the programmes mentioned above (amongst others) would add significant risk to the continued provision of payment solutions and services across TfGM, taking into account the complexity of the requirements and the integration required. Most significantly, the contactless payments solution would require significant rework and regression testing for the processing of transit payments. Payment processing for transit is far more inherently complex than for other payment channels, and suppliers of the other systems that need to interact with the payment processing /merchant acquirer services have their own specifications to meet the card schemes requirements for transit. It is highly likely that any new supplier of payment processing / merchant acquirer services would be required to re-accredit the contactless scheme. This end-to-end process would take a period of time and require significant interaction with other suppliers in the payments process, and adds significant risk of disruption to existing customer facing services on TfGM's Metrolink and Drivesafe services. Appointing a new supplier would also provide challenges with respect to 'waivers' that have previously been agreed between the card schemes and the current supplier. Again, this would require significant time to ensure the same waivers would remain in place, and would add risk to the timescales associated with the franchised bus network, as well as maintaining provision on the existing Metrolink payment schemes. It is therefore the intention of TfGM to progress these programmes to move to an operational environment, gather data on customer card payments, and engage with the market once the schemes are in operation.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02d3ee
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019583-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services


CPV Codes

66172000 - Financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Jul 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR GREATER MANCHESTER
Contact Name
Jade Rawlinson
Contact Email
procurement@tfgm.com
Contact Phone
Not specified

Buyer Location

Locality
MANCHESTER
Postcode
M1 3BG
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester

Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

BARCLAYS BANK

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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