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Provision and Support of the 101 Single Non-Emergency Number (101 SNEN)

Secretary of State for the Home Department

This public procurement record has 2 releases in its history.

Award

13 Jul 2022 at 16:33

Award Notice
Tender

08 Sep 2021 at 22:45

Tender Notice
Summary of the contracting process

The procurement process for the "Provision and Support of the 101 Single Non-Emergency Number (101 SNEN)" is currently being managed by the Secretary of State for the Home Department, located in London, UK. This tender, classified under public-telephone services, is in the active stage as of 8th September 2021, with a submission deadline for the Selection Questionnaire (SQ) set for 12:00 on 13th October 2021. The estimated annual value of this contract ranges between £5.8 million and £8.3 million, and it is expected to last for a base period of five years, with an option to extend it for an additional two years. The procurement method being employed is a selective competitive procedure with negotiation.

This tender presents significant growth opportunities for businesses specialising in telecommunications and public service management. Companies with expertise in operating call management systems, particularly those with experience in delivering solutions for emergency services, will find this tender highly relevant. The successful provider will have the chance to collaborate closely with the Home Office in fostering improvements to a critical national infrastructure service, thus contributing to enhanced public safety and customer service. Businesses should ensure they are registered on the Home Office's eSourcing Portal to participate in this competitive process.

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Notice Information

Notice Title

Provision and Support of the 101 Single Non-Emergency Number (101 SNEN)

Notice Description

The Authority wishes to appoint a provider to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN)

Lot Information

Lot 1

The Authority requires a partner to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN), which allows the UK Public to make non-emergency contact with their local Police Force. The 101 number receives approximately 30 million calls per year, providing Critical National Infrastructure and supporting 46 UK Police Forces/Police Services in their purpose of protecting the UK Public. It provides the Public with a straightforward means of contacting their relevant local Police Force and removes the requirement for members of the Public to remember the numbers of individual Policing organisations. The mission of the 101 SNEN Programme is to enhance the capability, efficiency and consistency of this service. Its mission statement is therefore to create: "A nationally consistent service for non-emergency contact to the appropriate public authority" The Authority is seeking to deliver its strategic priority of enhancing the critical public service which the 101 Single Non-Emergency Number provides and therefore wishes to establish a relationship with a Supplier that supports this vision in a cost-effective manner. The estimated annual value of the Contract is in the region of PS5.8m - PS8.3m ex VAT. This is an indicative value for information purposes only, and the Authority expects to receive optimum value for money proposals as part of the procurement process. The Authority proposes that the duration of the contract shall be for 5 years from the Operational Services Commencement Date (i.e. the date at which the Supplier's Services go live) with the option to extend by up to 2 further years in 1 year increments (i.e. 5+1+1 years). Throughout this period the Supplier shall be expected to manage, operate and administer the required Services. The Supplier shall be responsible for the set-up, maintenance, up-keep and development of the service in order to maximise value-for-money and ensure the suitable provision of resilience of the national components of the service.

Options: The Authority reserves the option to extend the contract duration by up to 2 further years in 1 year increments (i.e. up to a total maximum contract duration of 7 years).

Renewal: The Authority reserves the option to extend the contract duration by up to 2 further years in 1 year increments (i.e. up to a total maximum contract duration of 7 years).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02deb4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019210-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

64211000 - Public-telephone services

Notice Value(s)

Tender Value
£58,333,333 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jul 20224 years ago
Submission Deadline
13 Oct 2021Expired
Future Notice Date
Not specified
Award Date
13 Jul 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Unsuccessful
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Secretary of State for the Home Department
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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