Notice Information
Notice Title
Contact Centre Software (Microsoft 365 Platform)
Notice Description
The provision of contact centre software within a Microsoft 365 platform
Lot Information
Lot 1
Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. Procurement is underway for all solutions. It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022.
Options: The contract will be for an initial term of 48 months with two optional 12 month extension periods
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02e350
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/023517-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £470,000 £100K-£500K
- Lots Value
- £470,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Sep 20214 years ago
- Submission Deadline
- 25 Oct 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THRIVE HOMES LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@thrivehomes.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- HEMEL HEMPSTEAD
- Postcode
- HP3 9TD
- Post Town
- Hemel Hempstead
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH27 South West Hertfordshire
- Delivery Location
- TLH2 Bedfordshire and Hertfordshire
-
- Local Authority
- Dacorum
- Electoral Ward
- Kings Langley
- Westminster Constituency
- South West Hertfordshire
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-02e350-2021-09-22T08:38:29+01:00",
"date": "2021-09-22T08:38:29+01:00",
"ocid": "ocds-h6vhtk-02e350",
"initiationType": "tender",
"tender": {
"id": "TH2288",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Contact Centre Software (Microsoft 365 Platform)",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"mainProcurementCategory": "goods",
"description": "The provision of contact centre software within a Microsoft 365 platform",
"value": {
"amount": 470000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of \"a good place to work\" wants to see more people work remotely and recognise that a \"one size fits all\" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. Procurement is underway for all solutions. It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022.",
"value": {
"amount": 470000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 2160
},
"hasRenewal": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": true,
"options": {
"description": "The contract will be for an initial term of 48 months with two optional 12 month extension periods"
},
"status": "active"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKH2"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://xantive.supplierselect.com",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2021-10-25T12:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
]
},
"awardPeriod": {
"startDate": "2021-10-25T13:00:00+01:00"
},
"bidOpening": {
"date": "2021-10-25T13:00:00+01:00"
},
"hasRecurrence": false
},
"parties": [
{
"id": "GB-FTS-17757",
"name": "THRIVE HOMES LIMITED",
"identifier": {
"legalName": "THRIVE HOMES LIMITED"
},
"address": {
"streetAddress": "Westside",
"locality": "Hemel Hempstead",
"region": "UKH2",
"postalCode": "HP3 9TD",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "procurement@thrivehomes.org.uk",
"url": "https://xantive.supplierselect.com"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.thrivehomes.org.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-17758",
"name": "Thrive Homes",
"identifier": {
"legalName": "Thrive Homes"
},
"address": {
"locality": "Hemel Hempstead",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-17757",
"name": "THRIVE HOMES LIMITED"
},
"language": "en"
}