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Council Tax, Benefits & Business Rates Services

Swindon Borough Council

This public procurement record has 4 releases in its history.

AwardUpdate

13 Sep 2024 at 18:06

Award Notice
Award

28 Apr 2022 at 13:20

Award Notice
Tender

17 Dec 2021 at 14:57

Tender Notice
TenderUpdate

17 Dec 2021 at 14:57

Tender Notice
Summary of the contracting process

Swindon Borough Council is in the process of updating a contract initially awarded to Liberata UK Limited for Council Tax, Benefits, and Business Rates Services. The contract, classified under administration, defence and social security services (CPV 75000000), started on 1st April 2023 and is set to run for ten years with an option to extend by two more years. The latest modification will be implemented from 1st September 2024 to 31st March 2026 to include an incentive scheme aimed at recovering council tax debts older than three years. The location for service delivery is specified as region UKK14, covering the Swindon Borough area. The process is in the contract modification stage and involves key dates such as the start of the modification on 1st September 2024 and its end on 31st March 2026. The procurement followed an open procedure under law CELEX 32014L0024 with specific quality and price criteria determining the contract award.

This contract presents substantial opportunities for businesses operating in the administrative and social security services sector, particularly companies experienced in debt recovery and benefit services. The incentive-based modifications require additional staff, indicating that firms with a background in managing large-scale debt recovery operations could thrive. Given the contract's scope and scale, larger firms with robust administrative systems and customer service capabilities would be well-positioned to benefit, as they can leverage existing frameworks and economies of scale to provide efficient and cost-effective service delivery while potentially earning additional revenue through the incentive scheme.

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Notice Information

Notice Title

Council Tax, Benefits & Business Rates Services

Notice Description

To enhance and modernize the Council Services administering the billing, collection and recovery of Council Tax from over 99,000 households and Business Rates from approximately 5,800 businesses. Including calculating discounts, exemptions, rate reliefs and Business Improvement District charges in accordance with legislation and Council policies. Determine applications for Housing Benefits, Discretionary Housing Payments and Council Tax Support from new claimants and administering and amending the claims of 12,200 existing claimants when their circumstance change or when reviews are required. Invoicing and recovery of Overpayments of Housing Benefit.

Lot Information

Council Tax, Benefits & Business Rates Services

Swindon Borough Council entered into a contract with Liberata UK Ltd for the administration of the Council tax service including collection and recovery of council tax. Under the existing contract, the supplier has to meet targets to collect debts for the current financial year and previous 3 financial years. Under the proposed modification, the Council and supplier intends to implement an incentive scheme to enable the collection of debts that are in excess of 3 years old. The modification would be in place from 1 September 2024 to 31 March 2026

Options: Option to extend for 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f2f3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029486-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75000000 - Administration, defence and social security services

75310000 - Benefit services

75313100 - Temporary disablement benefits

Notice Value(s)

Tender Value
£45,600,000 £10M-£100M
Lots Value
£45,600,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£59,952,500 £10M-£100M

Notice Dates

Publication Date
13 Sep 20241 years ago
Submission Deadline
10 Jan 2022Expired
Future Notice Date
Not specified
Award Date
23 Mar 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Swindon Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN1 2JH
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLK14 Swindon
Local Authority
Swindon
Electoral Ward
Eastcott
Westminster Constituency
Swindon South

Supplier Information

Number of Suppliers
1
Supplier Name

Liberata UK Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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