Council Tax, Benefits & Business Rates Services

{
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    "id": "ocds-h6vhtk-02f2f3-2024-09-13T18:06:10+01:00",
    "date": "2024-09-13T18:06:10+01:00",
    "ocid": "ocds-h6vhtk-02f2f3",
    "initiationType": "tender",
    "tender": {
        "id": "DN579867",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Council Tax, Benefits & Business Rates Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75000000",
            "description": "Administration, defence and social security services"
        },
        "mainProcurementCategory": "services",
        "description": "To enhance and modernize the Council Services administering the billing, collection and recovery of Council Tax from over 99,000 households and Business Rates from approximately 5,800 businesses. Including calculating discounts, exemptions, rate reliefs and Business Improvement District charges in accordance with legislation and Council policies. Determine applications for Housing Benefits, Discretionary Housing Payments and Council Tax Support from new claimants and administering and amending the claims of 12,200 existing claimants when their circumstance change or when reviews are required. Invoicing and recovery of Overpayments of Housing Benefit.",
        "value": {
            "amount": 45600000,
            "currency": "GBP"
        },
        "lots": [
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                "id": "1",
                "description": "Swindon Borough Council entered into a contract with Liberata UK Ltd for the administration of the Council tax service including collection and recovery of council tax. Under the existing contract, the supplier has to meet targets to collect debts for the current financial year and previous 3 financial years. Under the proposed modification, the Council and supplier intends to implement an incentive scheme to enable the collection of debts that are in excess of 3 years old. The modification would be in place from 1 September 2024 to 31 March 2026",
                "value": {
                    "amount": 45600000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 4320
                },
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                "options": {
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                "status": "cancelled",
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                            "description": "40"
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                "title": "Council Tax, Benefits & Business Rates Services"
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        ],
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                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "75310000",
                        "description": "Benefit services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75313100",
                        "description": "Temporary disablement benefits"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK14"
                    },
                    {
                        "region": "UKK14"
                    },
                    {
                        "region": "UKK14"
                    }
                ],
                "relatedLot": "1"
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        ],
        "submissionMethod": [
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        "submissionMethodDetails": "http://www.supplyingthesouthwest.org.uk",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
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        "tenderPeriod": {
            "endDate": "2022-01-10T12:00:00Z"
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        "awardPeriod": {
            "startDate": "2022-01-10T13:00:00Z"
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        "bidOpening": {
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        "hasRecurrence": false,
        "amendments": [
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                "unstructuredChanges": [
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                        "oldValue": {
                            "date": "2022-01-10T12:00:00Z"
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                        "newValue": {
                            "date": "2022-01-24T12:00:00Z"
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                        "where": {
                            "section": "IV.2.2",
                            "label": "Time limit for receipt of tenders or requests to participate"
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        ],
        "techniques": {
            "frameworkAgreement": {
                "periodRationale": "The contract is for a period of 10 years commencing 1st April 2023 with the option to extend for a further 2 years as per the contract terms and conditions. Duration of the modification 19 In the case of framework agreements, provide justification for any duration exceeding 4 years N/A"
            }
        }
    },
    "parties": [
        {
            "id": "GB-FTS-763",
            "name": "Swindon Borough Council",
            "identifier": {
                "legalName": "Swindon Borough Council"
            },
            "address": {
                "streetAddress": "Swindon Borough Council, Civic Offices, Euclid Street",
                "locality": "Swindon",
                "region": "UKK14",
                "postalCode": "SN1 2JH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mr Andy Stevens",
                "email": "AStevens3@swindon.gov.uk",
                "url": "http://www.supplyingthesouthwest.org.uk",
                "telephone": "+44 7584151304"
            },
            "roles": [
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            "details": {
                "url": "http://www.swindon.gov.uk/",
                "buyerProfile": "http://www.swindon.gov.uk/",
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            "address": {
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            "roles": [
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        },
        {
            "id": "GB-FTS-51410",
            "name": "Liberata UK Limited",
            "identifier": {
                "legalName": "Liberata UK Limited"
            },
            "address": {
                "streetAddress": "5th Floor Knollys House, 17 Addiscombe Road",
                "locality": "Croydon",
                "region": "UKK14",
                "postalCode": "CR0 6SR",
                "countryName": "United Kingdom"
            },
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            "id": "GB-FTS-51411",
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                "legalName": "SWINDON BOROUGH COUNCIL"
            },
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                "locality": "SWINDON",
                "postalCode": "SN1 2JH",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
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        },
        {
            "id": "GB-FTS-26376",
            "name": "Liberata UK Limited",
            "identifier": {
                "legalName": "Liberata UK Limited"
            },
            "address": {
                "streetAddress": "5th Floor Knollys House, 17 Addiscombe Road",
                "locality": "Croydon",
                "region": "UKK14",
                "postalCode": "CR0 6SR",
                "countryName": "United Kingdom"
            },
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        {
            "id": "GB-FTS-23605",
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            "identifier": {
                "legalName": "Swindon Borough Council"
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            "address": {
                "locality": "Swindon",
                "postalCode": "SN1 2JH",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
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        }
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    "buyer": {
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    "language": "en",
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        {
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            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-51410",
                    "name": "Liberata UK Limited"
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            ]
        },
        {
            "id": "029486-2024-1-1",
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            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-26376",
                    "name": "Liberata UK Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
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            "awardID": "010953-2022-1",
            "status": "active",
            "value": {
                "amount": 29880000,
                "currency": "GBP"
            },
            "dateSigned": "2022-03-23T00:00:00Z"
        },
        {
            "id": "029486-2024-1-1",
            "awardID": "029486-2024-1-1",
            "status": "active",
            "value": {
                "amount": 30072500,
                "currency": "GBP"
            },
            "dateSigned": "2024-09-03T00:00:00+01:00",
            "period": {
                "durationInDays": 4320
            },
            "periodRationale": "In the case of framework agreements, provide justification for any duration exceeding 4 years: N/A",
            "items": [
                {
                    "id": "1",
                    "title": "Council Tax, Benefits & Business Rates Services",
                    "classification": {
                        "scheme": "CPV",
                        "id": "75000000",
                        "description": "Administration, defence and social security services"
                    },
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "75310000",
                            "description": "Benefit services"
                        },
                        {
                            "scheme": "CPV",
                            "id": "75313100",
                            "description": "Temporary disablement benefits"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKK14"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "amendments": [
                {
                    "id": "2",
                    "description": "Modification of contract to increase collection of Council Tax arrears that are in excess of 3 years old and will operate from 1 September 2024 until 31st March 2026. Two additional staff will be employed by the Contractor at no direct cost to the Council. If in excess of PS225,000 is collected in respect of the arrears older than 3 financial years, the staffing costs of up to PS71,250 will be paid to the Contractor. If in excess of PS296,250 is collected this will be shared as 50-50 incentive. The Council is relying on Regulation 72 1 (b) of the Public Contract Regulations 2015 to enable this modification. (b) for additional works, services or supplies by the original contractor that have become necessary and were not included in the initial procurement, where a change of contractor-- (i) cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, services or installations procured under the initial procurement, and (ii) would cause significant inconvenience or substantial duplication of costs for the contracting authority.",
                    "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: Liberata UK limited are already collecting Council Tax from many of the customers for the current financial year and three previous years and it is likely that they will have already been in contact with customers in relation to outstanding debts. The transfer of the contract would result in significant inconvenience and duplication of costs if there was a change of contractor. The authority would have to deal with two organisations undertaking the same or similar work.If the work was separated, Members of the public with arrears would be pursued by two different entities at the same time for Council Tax, leading to confusion and potential hardship."
                }
            ]
        }
    ],
    "bids": {
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}