Planning

Provision of Electronic Point of Sales Solution & Support

FIRST TRENITALIA WEST COAST RAIL LIMITED

This public procurement record has 1 release in its history.

Planning

19 Nov 2021 at 14:48

Planning Notice
Summary of the contracting process

The tender titled "Provision of Electronic Point of Sales Solution & Support," initiated by FIRST TRENITALIA WEST COAST RAIL LIMITED, focuses on the procurement of Point of Sale (POS) software packages. This procurement is classified under goods within the railway services industry, with a target location across the UK. Currently in the planning stage, the tender has a submission deadline set for 8th December 2021, while a future notice date is anticipated on 21st February 2022. This process is part of an exploration to enhance retail and customer service offerings for First Class passengers both on-board and at lounges.

This tender presents significant opportunities for businesses specializing in POS software development and retail service solutions within the railway sector. Companies that can provide innovative and efficient EPOS systems, particularly those with experience in enhancing customer experience and operational efficiency, will find this tender relevant. The engagement process allows interested suppliers to partake in a Request For Information (RFI), ultimately paving the way for a formal procurement process that could lead to substantial contracts in the public transport industry.

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Notice Information

Notice Title

Provision of Electronic Point of Sales Solution & Support

Notice Description

FTWCR are exploring EPOS solutions that can support retail and complimentary sales in the On-Board Shop, customer At-Seat Ordering, retail and complimentary sales in Euston First Class Lounge and reporting of complimentary consumption of produce in our Regional First-Class Lounges. FTWCR are also aspiring for the solution to support our First-Class table service delivery to improve efficiency and customer experience, this would support our first class carriages on-board as well as in our Euston First Class lounge. FTWCR's vision for EPOS is that our solution will enable the business to optimise retail revenue, while delivering an excellent customer experience. The Food and Beverage Proposition will be delivered efficiently across all customers and classes on their journey, from the catering selection of products to customer consumption in FC Lounges and On-Board.

Lot Information

Lot 1

FTWCR is investigating the opportunity to expand its EPOS system on-board its trains and in First Class Lounges. FTWCR's vision for EPOS is that our solution will enable the business to optimise retail revenue, while delivering an excellent customer experience. The Food and Beverage Proposition will be delivered efficiently across all customers and classes on their journey, from the catering selection of products to customer consumption in FC Lounges and On-Board. The objective is to improve customer experience, support with operational process and colleague efficiency, and to make better use of data to improve business decision making. FTWCR remain open to new and innovative ways of working and are interested in how your solution may be developed to continuously improve its effectiveness. FTWCR are exploring solutions that can support retail and complimentary sales in the On-Board Shop, customer At-Seat Ordering, retail and complimentary sales in Euston First Class Lounge and reporting of complimentary consumption of produce in our Regional First-Class Lounges. FTWCR are also aspiring for the solution to support our First-Class table service delivery to improve efficiency and customer experience, this would support our first class carriages on-board as well as in our Euston First Class lounge. FTWCR are engaging with the market to test our assumptions and explore the range of products, functionality and integrations that could support our business. FTWCR are also interested in the time and cost constraints that are allocated to deployment of your solution. If your current solution functionality does not fully meet our aspirations, FTWCR are interested in how this would impact on your deployment timeline, cost, and integrations in your response. Additional information: This notice is to create early market engagement with suppliers, who can engage with FTWCR to complete a Request For Information (RFI) process. To express your interest to be involved in the above process, you will be required to send a email confirming your interest to the email address stated on this notice. Interested suppliers will then be provided with details to access the RFI once a non disclosure agreement has been signed. FTWCR intention will be to launch a formal procurement process, for which a contract notice will be published. This process will be subject to the review of the outcome of the RFI.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f879
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028938-2021
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48110000 - Point of sale (POS) software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20214 years ago
Submission Deadline
8 Dec 2021Expired
Future Notice Date
21 Feb 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FIRST TRENITALIA WEST COAST RAIL LIMITED
Contact Name
Pardeep Dubb
Contact Email
procurement@avantiwestcoast.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
W2 1AF
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Hyde Park
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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