Notice Information
Notice Title
Out of Hours Emergency Call Service
Notice Description
The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council's out of hours call handling and data collection service. The Council is ideally seeking to engage with organisations with relevant skills and experience to discuss what this service may look like. A market engagement activity will be organised after the PIN notice period has expired. The session will provide an opportunity to explore what interest there is in bidding for this project, review key aspects of the service and refine our approach and the tender specification. The aim of the market engagement exercise is to: - Support RBKC's informed decision making on the potential options on the future commissioning of this service. - Help refine the commissioning and procurement approach. - Gauge the level of interest from the market of capable providers with capacity to deliver the services illustrated above. provide Once registered, we will issue a questionnaire which asks providers to submit the contact details of their organisation. Your questionnaire response should also include previous experience of delivering this or a similar level of service and the risks and opportunities within this sector. Please be aware that a draft specification will be available to review alongside the questionnaire for all those who express an interest via the e-tendering portal.
Lot Information
Lot 1
The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council's out of hours call handling and data collection service. The Council has a statutory obligation to provide out of hours provision for the following key priority services: * Social Services * Major Emergencies * Terror Threats * Homeless * Noise & Nuisance * Highways Emergencies * Environmental Health * Dangerous Structures * Fallen trees * Parks and Cemeteries * Registrars * Stray Dogs * Street Lighting * Key Contacts / General Information The purpose of this service is to ensure all service requests from the public and other public authorities for these time critical emergency services are delivered to the appropriate service or supplier for timely resolution. This will involve collecting information and passing information onto the relevant individual and teams, referencing borough specific contact data and rotas as needed. Arranging emergency accommodation for homeless residents. The service will operate from Monday to Friday 5:01pm - 8:59am and 5:01pm Friday to 8.59am Monday, including 24/hr cover at weekends and public holidays (please note, operational hours may change). The contract will be awarded for the duration of 3 years (with the potential provision to extend for a further 2-year period). The annual cost of the service is estimated to be PS131,494 and the value over the 5 year contract is estimated to be PS 657,470. Additional information: To register your expression of interest kindly visit our e-tendering portal; www.capitalesourcing.com and search for the following reference: RBKC_1726 - Out of Hours Emergency Call Service (Pre-Tender Market Engagement) by 10:00am on 7th January 2022. If you have any questions prior to the event, please submit these through the e-tendering portal.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02fc31
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029883-2021
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
64210000 - Telephone and data transmission services
79342300 - Customer services
79500000 - Office-support services
79510000 - Telephone-answering services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £657,470 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Dec 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 17 Jan 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA (RBKC)
- Contact Name
- Not specified
- Contact Email
- procurement@rbkc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- W8 7NX
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI33 Kensington & Chelsea and Hammersmith & Fulham
- Delivery Location
- TLI London
-
- Local Authority
- Kensington and Chelsea
- Electoral Ward
- Campden
- Westminster Constituency
- Kensington and Bayswater
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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