Notice Information
Notice Title
UK_2022_Professional Services Business Process Outsourcing
Notice Description
The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialogue route to procurement was followed to reach to a final selected bidder.
Lot Information
Lot 1
The impact of the Covid-19 pandemic was felt by businesses across the globe. The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council's Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award. Additional information: The total contract value including extensions is estimated to be PS78.31m (a total of 7 years)
Options: The contract will be for 5 years with an option to extend for a further two 12 month periods.
Renewal: The contract will be for 5 years with an option to extend for a further two 12 month periods.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02fd58
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/031071-2023
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialogue
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
66 - Financial and insurance services
71 - Architectural, construction, engineering and inspection services
72 - IT services: consulting, software development, Internet and support
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
80 - Education and training services
-
- CPV Codes
48444100 - Billing system
48490000 - Procurement software package
66000000 - Financial and insurance services
66110000 - Banking services
66113000 - Credit granting services
66170000 - Financial consultancy, financial transaction processing and clearing-house services
66600000 - Treasury services
71620000 - Analysis services
72000000 - IT services: consulting, software development, Internet and support
72211000 - Programming services of systems and user software
72212331 - Project management software development services
72220000 - Systems and technical consultancy services
72221000 - Business analysis consultancy services
72222000 - Information systems or technology strategic review and planning services
72222100 - Information systems or technology strategic review services
72222200 - Information systems or technology planning services
72240000 - Systems analysis and programming services
72245000 - Contract systems analysis and programming services
72246000 - Systems consultancy services
72250000 - System and support services
72251000 - Disaster recovery services
72253000 - Helpdesk and support services
72253100 - Helpdesk services
72253200 - Systems support services
72310000 - Data-processing services
72311100 - Data conversion services
72312000 - Data entry services
72312100 - Data preparation services
72313000 - Data capture services
72314000 - Data collection and collation services
72315000 - Data network management and support services
72316000 - Data analysis services
72317000 - Data storage services
72600000 - Computer support and consultancy services
72610000 - Computer support services
72611000 - Technical computer support services
75100000 - Administration services
75112000 - Administrative services for business operations
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79211110 - Payroll management services
79211120 - Sales and purchases recording services
79211200 - Compilation of financial statements services
79212000 - Auditing services
79221000 - Tax consultancy services
79222000 - Tax-return preparation services
79414000 - Human resources management consultancy services
79418000 - Procurement consultancy services
79421000 - Project-management services other than for construction work
79421200 - Project-design services other than for construction work
79600000 - Recruitment services
79620000 - Supply services of personnel including temporary staff
79621000 - Supply services of office personnel
79631000 - Personnel and payroll services
79994000 - Contract administration services
79999000 - Scanning and invoicing services
79999200 - Invoicing services
80420000 - E-learning services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £78,310,000 £10M-£100M
Notice Dates
- Publication Date
- 20 Oct 20232 years ago
- Submission Deadline
- 18 Jul 2022Expired
- Future Notice Date
- 15 Mar 2022Expired
- Award Date
- 28 Aug 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRITISH COUNCIL
- Additional Buyers
- Contact Name
- Brian D'Mello
- Contact Email
- brian.dmello@britishcouncil.org
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JQ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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