Award

UK_2022_Professional Services Business Process Outsourcing

BRITISH COUNCIL

This public procurement record has 3 releases in its history.

Award

20 Oct 2023 at 14:03

Tender

08 Jun 2022 at 09:33

Planning

06 Dec 2021 at 10:35

Summary of the contracting process

The British Council, a public body governed by UK law, completed a tender process for Professional Services Business Process Outsourcing in the financial and insurance services sector. This procurement aimed to find a third-party partner for HR, Finance, Procurement, and Digital & Technology services. The total contract value is £78.31m over 7 years. Tata Consultancy Services UK Limited was awarded the contract.

This contracting opportunity created by the British Council offers potential for businesses in financial and insurance services to compete for a long-term contract worth millions. Companies specialising in professional services, such as HR, finance, procurement, and technology, would be well-suited to leverage their expertise in these areas. The competitive dialogue procurement method was used with multiple stages, providing chances for qualified suppliers to engage and secure the contract.

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Notice Title

UK_2022_Professional Services Business Process Outsourcing

Notice Description

The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialogue route to procurement was followed to reach to a final selected bidder.

Lot Information

Lot 1

The impact of the Covid-19 pandemic was felt by businesses across the globe. The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council's Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award. Additional information: The total contract value including extensions is estimated to be PS78.31m (a total of 7 years)

Options: The contract will be for 5 years with an option to extend for a further two 12 month periods.

Renewal: The contract will be for 5 years with an option to extend for a further two 12 month periods.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02fd58
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031071-2023
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services


CPV Codes

48444100 - Billing system

48490000 - Procurement software package

66000000 - Financial and insurance services

66110000 - Banking services

66113000 - Credit granting services

66170000 - Financial consultancy, financial transaction processing and clearing-house services

66600000 - Treasury services

71620000 - Analysis services

72000000 - IT services: consulting, software development, Internet and support

72211000 - Programming services of systems and user software

72212331 - Project management software development services

72220000 - Systems and technical consultancy services

72221000 - Business analysis consultancy services

72222000 - Information systems or technology strategic review and planning services

72222100 - Information systems or technology strategic review services

72222200 - Information systems or technology planning services

72240000 - Systems analysis and programming services

72245000 - Contract systems analysis and programming services

72246000 - Systems consultancy services

72250000 - System and support services

72251000 - Disaster recovery services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

72310000 - Data-processing services

72311100 - Data conversion services

72312000 - Data entry services

72312100 - Data preparation services

72313000 - Data capture services

72314000 - Data collection and collation services

72315000 - Data network management and support services

72316000 - Data analysis services

72317000 - Data storage services

72600000 - Computer support and consultancy services

72610000 - Computer support services

72611000 - Technical computer support services

75100000 - Administration services

75112000 - Administrative services for business operations

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79211110 - Payroll management services

79211120 - Sales and purchases recording services

79211200 - Compilation of financial statements services

79212000 - Auditing services

79221000 - Tax consultancy services

79222000 - Tax-return preparation services

79414000 - Human resources management consultancy services

79418000 - Procurement consultancy services

79421000 - Project-management services other than for construction work

79421200 - Project-design services other than for construction work

79600000 - Recruitment services

79620000 - Supply services of personnel including temporary staff

79621000 - Supply services of office personnel

79631000 - Personnel and payroll services

79994000 - Contract administration services

79999000 - Scanning and invoicing services

79999200 - Invoicing services

80420000 - E-learning services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£78,310,000 £10M-£100M

Notice Dates

Publication Date
20 Oct 20232 years ago
Submission Deadline
18 Jul 2022Expired
Future Notice Date
15 Mar 2022Expired
Award Date
28 Aug 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL
Additional Buyers

BRITISH COUNCIL(THE)

Contact Name
Brian D'Mello
Contact Email
brian.dmello@britishcouncil.org
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

TATA CONSULTANCY SERVICES

Open Contracting Data Standard (OCDS)

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