Notice Information
Notice Title
Workforce Management Software and Implementation
Notice Description
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management
Lot Information
Software
A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas: - Asset Management - Planning & Scheduling - Work Management - Customer Management - Materials Management - People Management - Financial Management - Graphical views - MI & Analysis
Options: It is expected that the agreement will have options for extensions.
Renewal: It is expected that the agreement will be subject to renewals following successful integration and implementation.
System ImplementationTo work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.
Options: It is expected that the agreement will be subject to renewals if required by the contracting entity/entities.
Business ImplementationTo work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.
Options: It is expected that the agreement will be subject to renewals if required by the contracting entity/entities.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0304b9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/005922-2024
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
72227000 - Software integration consultancy services
72263000 - Software implementation services
Notice Value(s)
- Tender Value
- £2,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Feb 20242 years ago
- Submission Deadline
- 19 Sep 2022Expired
- Future Notice Date
- 28 Feb 2022Expired
- Award Date
- 20 Feb 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- South West Water Ltd
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRISTOL
- Postcode
- EX2 7HR
- Postcode Area
- Exeter
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK4 Devon
- Small Region (ITL 3)
- TLK43 Devon CC
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Exeter
- Electoral Ward
- St Loyes
- Westminster Constituency
- Exmouth and Exeter East
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.