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Contract Timeline
- Publication Date
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23rd February 2024 10:39:40 AM
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Contract Summary
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-0304b9
- Publication Source
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Find a Tender Service
- Procurement Stage
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Award, Contract
- Procurement Method
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Selective
- Procurement Method Details
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Negotiated Procedure With Prior Call For Competition
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Framework
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
- Buyer Email
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groupprocurement@pennon-group.co.uk
- Buyer Phone
- Buyer Address
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Peninsula House, Rydon Lane
Exeter
EX2 7HR
United Kingdom
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Awarded Supplier(s)
- Supplier Name(s)
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Contract Timeline
- Publication Date
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25th July 2022 10:11:49 AM
- Tender Deadline
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19th September 2022 13:00:00 PM Expired
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Contract Summary
Bristol Water has created a programme of activities to support its bold ambition to transform how it operates. The aim is to set an example in excellent customer service for the water industry through learning from utilities and other industries. The Customer Led Intelligent Operations (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace Bristol Water's current ageing system. The new solution is expected to provide a far greater scope than the current WFM system to enable other aspects of the wider programme. The requirements of the WFM is being split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management A future phase for the WFM will be the integration and implementation of the software within South West Water. Bristol Water plan to issue pre-qualification documents for Lot 1 and Lot 2 in advance of Lot 3. It is then the intention to complete the pre-qualification stage for Lot 1 prior to closing the pre-qualification stage of Lot 2 and Lot 3. The estimated total value is between £11.3m and £13.9m. A more detailed description, including of CLIO and timeframes, are available from Bristol Water's e-sourcing platform detailed in this notice. Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier. Important: in 2021 Bristol Water was acquired by Pennon Group, the owner of South West Water. This tender is being procured by Bristol Water on behalf of both itself and South West Water. Any contract award following these procurement processes will be available for use by either party or other associated Group companies. Resulting agreements may be with either Bristol Water, South West Water or another Pennon Group entity.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-0304b9
- Publication Source
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Find a Tender Service
- Procurement Stage
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Tender
- Procurement Method
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Selective
- Procurement Method Details
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Negotiated Procedure With Prior Call For Competition
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
- Buyer Email
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wfmproject@bristolwater.co.uk
- Buyer Phone
- Buyer Address
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Peninsula House, Rydon Lane
Exeter
EX2 7HR
United Kingdom
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Contract Timeline
- Publication Date
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22nd December 2021 13:00:16 PM
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Contract Summary
To supply and implement a new workforce management system, including working through a change management process to align the business with the new systems processes.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-0304b9
- Publication Source
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Find a Tender Service
- Procurement Stage
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Planning
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Goods
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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48000000
- CPV Division(s)
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48 - Software package and information systems
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Awarding Authority
- Buyer Name
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Alastair Jack
- Buyer Email
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alastair.jack@bristolwater.co.uk
- Buyer Phone
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+44 7717200290
- Buyer Address
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BRIDGWATER ROAD
BRISTOL
BS137AT
United Kingdom