Workforce Management Software and Implementation

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0304b9-2024-02-23T10:39:40Z",
    "date": "2024-02-23T10:39:40Z",
    "ocid": "ocds-h6vhtk-0304b9",
    "description": "Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.",
    "initiationType": "tender",
    "tender": {
        "id": "PRO311",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Workforce Management Software and Implementation",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "South West Water's \"Customer Led Intelligent Operations\" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management",
        "value": {
            "amount": 2500000,
            "currency": "GBP"
        },
        "lotDetails": {
            "maximumLotsAwardedPerSupplier": 3,
            "awardCriteriaDetails": "Lots may be awarded in any combination to one or more suppliers, with the expectation that each lot will be awarded to a sole supplier. Therefore the expectation is there will be no more than 3 suppliers in total."
        },
        "lots": [
            {
                "id": "1",
                "title": "Software",
                "description": "A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas: - Asset Management - Planning & Scheduling - Work Management - Customer Management - Materials Management - People Management - Financial Management - Graphical views - MI & Analysis",
                "status": "cancelled",
                "contractPeriod": {
                    "durationInDays": 2880
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "It is expected that the agreement will be subject to renewals following successful integration and implementation."
                },
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": false,
                "options": {
                    "description": "It is expected that the agreement will have options for extensions."
                }
            },
            {
                "id": "2",
                "title": "System Implementation",
                "description": "To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.",
                "status": "cancelled",
                "contractPeriod": {
                    "durationInDays": 2880
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": false,
                "options": {
                    "description": "It is expected that the agreement will be subject to renewals if required by the contracting entity/entities."
                }
            },
            {
                "id": "3",
                "title": "Business Implementation",
                "description": "To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.",
                "status": "cancelled",
                "contractPeriod": {
                    "durationInDays": 2880
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": false,
                "options": {
                    "description": "It is expected that the agreement will be subject to renewals if required by the contracting entity/entities."
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK11"
                    },
                    {
                        "region": "UKK"
                    },
                    {
                        "region": "UKK"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72227000",
                        "description": "Software integration consultancy services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72263000",
                        "description": "Software implementation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK1"
                    },
                    {
                        "region": "UKK"
                    },
                    {
                        "region": "UKK"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK1"
                    },
                    {
                        "region": "UKK"
                    },
                    {
                        "region": "UKK"
                    }
                ],
                "relatedLot": "3"
            }
        ],
        "communication": {
            "futureNoticeDate": "2022-02-28T00:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://esourcing.bristolwater.co.uk/",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2022-09-19T14:00:00+01:00"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "techniques": {
            "hasFrameworkAgreement": true
        },
        "reviewDetails": "Please contact groupprocurement@pennon-group.co.uk ."
    },
    "parties": [
        {
            "id": "GB-FTS-38696",
            "name": "BRISTOL WATER PLC",
            "identifier": {
                "legalName": "BRISTOL WATER PLC"
            },
            "address": {
                "streetAddress": "BRIDGWATER ROAD",
                "locality": "BRISTOL",
                "region": "UKK11",
                "postalCode": "BS137AT",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Alastair Jack",
                "telephone": "+44 7717200290",
                "email": "wfmproject@bristolwater.co.uk",
                "url": "https://esourcing.bristolwater.co.uk/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.bristolwater.co.uk",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-59622",
            "name": "South West Water Limited",
            "identifier": {
                "legalName": "South West Water Limited"
            },
            "address": {
                "streetAddress": "Peninsula House, Rydon Lane",
                "locality": "Exeter",
                "region": "UKK",
                "postalCode": "EX2 7HR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "wfmproject@bristolwater.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.southwestwater.co.uk/"
            }
        },
        {
            "id": "GB-FTS-59623",
            "name": "Bristol Water PLC",
            "identifier": {
                "legalName": "Bristol Water PLC"
            },
            "address": {
                "streetAddress": "Bridgwater Road",
                "locality": "Bristol",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-02366665",
            "name": "South West Water Ltd",
            "identifier": {
                "legalName": "South West Water Ltd",
                "id": "02366665",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Peninsula House, Rydon Lane",
                "locality": "Exeter",
                "region": "UKK",
                "postalCode": "EX2 7HR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "groupprocurement@pennon-group.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.pennon-group.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-105928",
            "name": "Pennon Group Plc",
            "identifier": {
                "legalName": "Pennon Group Plc"
            },
            "address": {
                "locality": "Exeter",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-02366665",
        "name": "South West Water Ltd"
    },
    "language": "en",
    "awards": [
        {
            "id": "005922-2024-1",
            "relatedLots": [
                "1"
            ],
            "status": "active"
        },
        {
            "id": "005922-2024-2",
            "status": "active"
        },
        {
            "id": "005922-2024-3",
            "title": "Business Implementation / Change Management",
            "status": "active"
        }
    ],
    "contracts": [
        {
            "id": "005922-2024-1",
            "awardID": "005922-2024-1",
            "status": "active",
            "dateSigned": "2024-02-20T00:00:00Z"
        },
        {
            "id": "005922-2024-2",
            "awardID": "005922-2024-2",
            "status": "active",
            "dateSigned": "2024-02-20T00:00:00Z"
        },
        {
            "id": "005922-2024-3",
            "awardID": "005922-2024-3",
            "title": "Business Implementation / Change Management",
            "status": "active",
            "dateSigned": "2024-02-20T00:00:00Z"
        }
    ]
}