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Project 3730 - The Consumer Council - Implementation of a Complaints Handling Database

The Consumer Council

This public procurement record has 2 releases in its history.

AwardUpdate

21 Jan 2022 at 10:04

Award Notice
Award

05 Jan 2022 at 11:45

Award Notice
Summary of the contracting process

The Consumer Council is currently engaged in a procurement process identified as Project 3730, focused on the implementation of a Complaints Handling Database. This initiative falls under the IT services industry category, specifically consulting, software development, and support. The procurement method is limited, and the overall contract has an estimated value of £149,529.09, with the contract period being extended until 30 September 2023. The service provision primarily targets locations within the United Kingdom, and key deadlines include a minimum standstill period of 10 calendar days before the award of the contract, enabling a fair competition environment.

This tender presents significant opportunities for growth, particularly for businesses specialising in IT services, software development, and database management. Small and medium enterprises (SMEs) capable of providing robust software solutions and ongoing support would be particularly well-suited to compete for this contract. As the Consumer Council seeks to enhance its service delivery through effective complaint management, firms with relevant experience and innovative technology solutions will find this a compelling opportunity to partner with a public authority.

How relevant is this notice?

Notice Information

Notice Title

Project 3730 - The Consumer Council - Implementation of a Complaints Handling Database

Notice Description

The Consumer Council is placing this voluntary transparency notice to alert economic operators of its intention to modify the Provision of DNA Expert System contract in accordance with Regulation 72 (1) (b) of the Public Contracts Regulations 2015. This transparency notice does not place any obligation on the Authority to enter into this modification.

Lot Information

Lot 1

The Consumer Council have a contract with Entegraty for 14 licenses to Sage CRM and for maintenance and support.

Options: This contract commenced on 1 April 2011 for 1 year. Options for 4 1 year extensions for licensing, support and maintenance.

Procurement Information

To ensure continuity of service to the Consumer Council for their critical business functions whilst the requirement is retendered, it is permissible to rely on regulation 72(1)(b) - additional works, services or supplies "have become necessary" and were not included in the initial procurement and a change of supplier would not be practicable (for economic, technical or interoperability reasons) and would involve substantial inconvenience/duplication of costs. The total value of this modification is PS9907.72

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-030741
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001808-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£149,529 £100K-£500K

Notice Dates

Publication Date
21 Jan 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Apr 201115 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Consumer Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT2 8EN
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

Entegraty Rainbird Solutions

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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