Notice Information
Notice Title
Migrant Help Contact Centre Solution
Notice Description
Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The contract term will be for a 3 year initial period, with the option to extend for an additional year.
Lot Information
Lot 1
Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution. Procurement timeline: - Bidders can express interest and complete the SQ from 14th - 28th January 2022. - Evaluation process from 29th January to 3rd February 2022. - Bidders who have been selected to move on to the next stage will be invited to submit a tender between 4th - 18th February 2022. - Evaluation process runs from 19th - 25th February 2022. - Successful bidder informed on 25th February 2022. - Contract signature on 11th March 2022. - Mobilisation period from 11th March - 31 May 2022. - Service commencement date - 1st June 2022. All dates are potentially subject to change. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The solution must: *provide the ability to handle and process all inbound calls to the contact centres *provide dashboards *provide data visualisation capabilities *provide detailed reporting and forecasting capabilities *have the ability to integrate with external services and applications The solution provider must ensure the solution: *is fully supported at all times *meets our security, contractual and process requirements. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/C26T4MY3H9
Renewal: This contract has the option to be renewed every year, by mutual agreement, for an additional period of 1 year.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-030b1b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001155-2022
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
32524000 - Telecommunications system
79512000 - Call centre
Notice Value(s)
- Tender Value
- £1,500,000 £1M-£10M
- Lots Value
- £1,500,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Jan 20224 years ago
- Submission Deadline
- 28 Jan 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MIGRANT HELP
- Contact Name
- Hazel Ryan
- Contact Email
- procurement@migranthelpuk.org
- Contact Phone
- +44 7483090577
Buyer Location
- Locality
- LONDON
- Postcode
- EC1V 2NX
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- Not specified
-
- Local Authority
- Islington
- Electoral Ward
- Bunhill
- Westminster Constituency
- Islington South and Finsbury
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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