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Online Ticket Issuing System (webTIS and mobile app)

Govia Thameslink Railway Ltd

This public procurement record has 2 releases in its history.

Award

23 Jun 2022 at 12:43

Award Notice
Tender

18 Feb 2022 at 13:42

Tender Notice
Summary of the contracting process

The procurement process is being conducted by Govia Thameslink Railway Ltd for the development of an Online Ticket Issuing System, which includes both desktop and mobile applications. This initiative falls under the goods category, specifically focusing on point of sale software packages, with an estimated budget of £3,000,000. The procurement method adopted is selective, involving a negotiated procedure with a prior call for competition. Key dates include the end of the Expression of Interest period on 21st March 2022, with tender returns expected by early May 2022; contract award notifications are projected for July 2022. The potential delivery locations encompass various regions within the UK, aligning with GTR's extensive network across Southern England.

This tender presents a significant opportunity for businesses specialising in software development, particularly those with expertise in ticketing systems and customer applications. Companies capable of providing innovative and compliant technologies aligned with the UK Rail Retailing Standards would be particularly well-positioned to compete in this tender. The anticipated evolution of GTR's ticket issuance landscape due to changing customer behaviours and digital adoption highlights the necessity for agile partners who can adapt to evolving industry dynamics, making it an exciting prospect for firms looking to expand their involvement in the rail industry.

How relevant is this notice?

Notice Information

Notice Title

Online Ticket Issuing System (webTIS and mobile app)

Notice Description

Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR are therefore looking for a service provider that can offer the following: * A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour * A front-end customer app * Functionality to deliver new ticketing products to the Customer * Capability to retail the latest digital barcode rail tickets * A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) * An accessibility compliant product suite to rail industry standards * Full accreditation and compliance with UK Rail Retailing Standards (where applicable)

Lot Information

Lot 1

Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR are therefore looking for a service provider that can offer the following: * A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour * A front-end customer app * Functionality to deliver new ticketing products to the Customer * Capability to retail the latest digital barcode rail tickets * A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) * An accessibility compliant product suite to rail industry standards * Full accreditation and compliance with UK Rail Retailing Standards (where applicable)

Options: the final contract award will include options up to a full term of up to 60months. i.e. an extension of a further 36months following the initial award term of 24 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0318d0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017187-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48110000 - Point of sale (POS) software package

72212110 - Point of sale (POS) software development services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
£3,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jun 20224 years ago
Submission Deadline
21 Mar 2022Expired
Future Notice Date
Not specified
Award Date
23 Jun 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Govia Thameslink Railway Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3R 8AJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLH East (England), TLI London, TLJ South East (England)
Local Authority
City of London
Electoral Ward
Bridge
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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