Notice Information
Notice Title
Pre-Market Engagement - Translink Passenger Customer Satisfaction Monitoring
Notice Description
Pre-Market Engagement for the provision of Translink's Passenger Customer Satisfaction Monitoring Contract. Translink is seeking a supplier for an initial 2 year period for the monitoring of Translink's Passenger's Charter commitments, customer perceptions and expectations.
Lot Information
Lot 1
Translink's Passenger Charter was last updated in Autumn 2019. It is intended to undertake a further review of the Passenger's Charter in the coming year. As customer perceptions and expectations have changed and evolved since the start of the pandemic, Translink are drafting tender documents to best suit the new market for surveying and monitoring our customers' satisfaction with the provision and delivery of our bus and rail services. We are looking to explore a range of options for customer satisfaction measurement, to include face-to-face and digital solutions, different methodologies and experiences. We are also keen to be abreast of the new and innovative techniques in the industry today to help shape our tender documents. The monitoring will likely take place over two periods, Spring and Autumn, each year, commencing Spring 2023. It is anticipated that meetings relating to the exercise will be held on THURSDAY 28TH APRIL 2022. Interested suppliers are requested to e-mail their expression of interest in attending a 30 minute virtual meeting on 28th April to: Rachel Lemon, Procurement Projects Advisor at rachel.lemon@translink.co.uk NO LATER THAN 14:00 on Wednesday 20th April. Additional Information Suppliers registering their interest in participating in this exercise should note that: 1 This Notice is to initiate a market engagement and information gathering exercise and does not indicate the start of a procurement exercise. It is instead intended to act as an informal market research document providing a brief synopsis of Translinks' future requirements. This document is not intended to provide a definitive list of requirements. 2 We intend to invite interested suppliers to present to Translink personnel to discuss the range of services each can offer. All parties agree that the matters discussed between them during the course of this early market engagement exercise will remain confidential to those particular parties 3 This document is not a tender specification nor request for quotation. Translink is merely investigating market opportunities at this stage without entering into any contractual or financial commitments. 4 Please note, progress in the project will be subject to the availability and timing of funding. If this requirement is given financial approval, it will be tendered under the Utilities Contracts Regulations 2016. Any documents, discussions, presentations, demonstrations or clarifications submitted for this Market Research will not be considered as any part of the tender exercise. If Translink does decide to proceed with a competitive tender process, a separate detailed tender specification document will be produced as part of that process. At this stage it is not possible to give an accurate timeframe for this requirement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03239b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/007425-2022
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73200000 - Research and development consultancy services
73300000 - Design and execution of research and development
79300000 - Market and economic research; polling and statistics
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Mar 20223 years ago
- Submission Deadline
- 20 Apr 2022Expired
- Future Notice Date
- 29 Jun 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSLINK
- Contact Name
- Rachel Lemon
- Contact Email
- rachel.lemon@translink.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT2 7LX
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN Northern Ireland
-
- Local Authority
- Belfast
- Electoral Ward
- Central
- Westminster Constituency
- Belfast South and Mid Down
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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