Notice Information
Notice Title
TfL 95855 - London Transport Museum Customer Research and Benchmarking
Notice Description
This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM's approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: * Audience segment comparisons. * Engagement * Overall value for money (ticket price) * Percent of visitors that are of Black, Asian, Minority or ethnic background * Percent of families visiting that are Black, Asian, minority, ethnic visitors * Percent of families visiting that are socio-economic grade C2, D, E * Percent of visitors that use the attractions website pre-visit * Net promotor score * Visitor motivation to visit * Overall enjoyment * Likelihood to return * Intention to share on social media * Average dwell time * Visitor engagement ratings * Ratings for the amount of queuing * Perceptions of commitment to environmental sustainability * Retail: conversion from browsing to purchase * Retail: spend per head * Retail: Value for money * Retail: customer service * Retail: Quality of products * Retail: Range of items for adults * Retail: Overall * Retail: Range of items for children * Catering: Average spend per party * Catering: Use of facility * Catering: Efficient * Catering: service * Catering: Value for money * Catering: Range for adults * Catering: Range for children * Catering: Quality This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind TfL to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. Please complete this questionnaire via ProContract under the reference - DN603200
Lot Information
Lot 1
This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM's approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: * Audience segment comparisons. * Engagement * Overall value for money (ticket price) * Percent of visitors that are of Black, Asian, Minority or ethnic background * Percent of families visiting that are Black, Asian, minority, ethnic visitors * Percent of families visiting that are socio-economic grade C2, D, E * Percent of visitors that use the attractions website pre-visit * Net promotor score * Visitor motivation to visit * Overall enjoyment * Likelihood to return * Intention to share on social media * Average dwell time * Visitor engagement ratings * Ratings for the amount of queuing * Perceptions of commitment to environmental sustainability * Retail: conversion from browsing to purchase * Retail: spend per head * Retail: Value for money * Retail: customer service * Retail: Quality of products * Retail: Range of items for adults * Retail: Overall * Retail: Range of items for children * Catering: Average spend per party * Catering: Use of facility * Catering: Efficient * Catering: service * Catering: Value for money * Catering: Range for adults * Catering: Range for children * Catering: Quality
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0323ab
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/007441-2022
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Mar 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 18 Mar 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR LONDON
- Contact Name
- Miss Lavinia Tidy-Jones
- Contact Email
- laviniatidyjones@tfl.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE10 0ES
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI51 Bexley and Greenwich
- Delivery Location
- Not specified
-
- Local Authority
- Greenwich
- Electoral Ward
- Greenwich Peninsula
- Westminster Constituency
- Greenwich and Woolwich
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0323ab-2022-03-18T14:51:51Z",
"date": "2022-03-18T14:51:51Z",
"ocid": "ocds-h6vhtk-0323ab",
"initiationType": "tender",
"tender": {
"id": "DN603200",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "TfL 95855 - London Transport Museum Customer Research and Benchmarking",
"status": "planned",
"classification": {
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
},
"mainProcurementCategory": "services",
"description": "This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM's approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: * Audience segment comparisons. * Engagement * Overall value for money (ticket price) * Percent of visitors that are of Black, Asian, Minority or ethnic background * Percent of families visiting that are Black, Asian, minority, ethnic visitors * Percent of families visiting that are socio-economic grade C2, D, E * Percent of visitors that use the attractions website pre-visit * Net promotor score * Visitor motivation to visit * Overall enjoyment * Likelihood to return * Intention to share on social media * Average dwell time * Visitor engagement ratings * Ratings for the amount of queuing * Perceptions of commitment to environmental sustainability * Retail: conversion from browsing to purchase * Retail: spend per head * Retail: Value for money * Retail: customer service * Retail: Quality of products * Retail: Range of items for adults * Retail: Overall * Retail: Range of items for children * Catering: Average spend per party * Catering: Use of facility * Catering: Efficient * Catering: service * Catering: Value for money * Catering: Range for adults * Catering: Range for children * Catering: Quality This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind TfL to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. Please complete this questionnaire via ProContract under the reference - DN603200",
"lots": [
{
"id": "1",
"description": "This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM's approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: * Audience segment comparisons. * Engagement * Overall value for money (ticket price) * Percent of visitors that are of Black, Asian, Minority or ethnic background * Percent of families visiting that are Black, Asian, minority, ethnic visitors * Percent of families visiting that are socio-economic grade C2, D, E * Percent of visitors that use the attractions website pre-visit * Net promotor score * Visitor motivation to visit * Overall enjoyment * Likelihood to return * Intention to share on social media * Average dwell time * Visitor engagement ratings * Ratings for the amount of queuing * Perceptions of commitment to environmental sustainability * Retail: conversion from browsing to purchase * Retail: spend per head * Retail: Value for money * Retail: customer service * Retail: Quality of products * Retail: Range of items for adults * Retail: Overall * Retail: Range of items for children * Catering: Average spend per party * Catering: Use of facility * Catering: Efficient * Catering: service * Catering: Value for money * Catering: Range for adults * Catering: Range for children * Catering: Quality",
"status": "planned"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79342311",
"description": "Customer satisfaction survey"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"communication": {
"futureNoticeDate": "2022-03-18T00:00:00Z"
},
"coveredBy": [
"GPA"
]
},
"parties": [
{
"id": "GB-FTS-3842",
"name": "Transport for London",
"identifier": {
"legalName": "Transport for London"
},
"address": {
"streetAddress": "14 Pier Walk",
"locality": "London",
"region": "UK",
"postalCode": "SE10 0ES",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Miss Lavinia Tidy-Jones",
"email": "laviniatidyjones@tfl.gov.uk"
},
"roles": [
"buyer",
"centralPurchasingBody"
],
"details": {
"url": "https://tfl.gov.uk",
"buyerProfile": "https://tfl.gov.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "01",
"description": "General public services"
}
]
}
}
],
"buyer": {
"id": "GB-FTS-3842",
"name": "Transport for London"
},
"language": "en"
}