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Melton Borough Council Tender for Customer Engagement and Self Service Platform

Melton Borough Council

This public procurement record has 1 release in its history.

AwardUpdate

25 May 2022 at 14:28

Award Notice
Summary of the contracting process

The procurement process involves Melton Borough Council seeking a tender for the development of a Customer Engagement and Self Service Platform, falling under the category of Customer Relation Management software packages, classified as goods. The project is being conducted in Melton, United Kingdom, and is currently at the Award stage. The contract, valued at £482,500, was signed on 16 October 2019, with a duration of 1800 days. A minimum 10-day standstill period following the notification of the decision to award the contract is expected, allowing for any objections or legal challenges to be raised in accordance with public procurement regulations.

This tender offers significant opportunities for businesses looking to expand in the field of customer relationship management and software development. Companies with expertise in G-Cloud services and those that provide technology solutions geared towards local government services will be particularly well-positioned to compete. The alignment with G-Cloud 12 service descriptions suggests that suppliers familiar with public sector requirements and agile software solutions may find this an attractive opportunity for growth.

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Notice Information

Notice Title

Melton Borough Council Tender for Customer Engagement and Self Service Platform

Notice Description

Lot Information

Lot 1

The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-033fdd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014647-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£482,500 £100K-£500K

Notice Dates

Publication Date
25 May 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Oct 20196 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Melton Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MELTON
Postcode
LE13 1GH
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF22 Leicestershire CC and Rutland
Local Authority
Melton
Electoral Ward
Melton Warwick
Westminster Constituency
Melton and Syston

Supplier Information

Number of Suppliers
1
Supplier Name

IEG4 Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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