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Support and Maintenance of Core Benefit Platform (SPM)

Social Security Scotland

This public procurement record has 5 releases in its history.

Award

27 Apr 2026 at 11:27

Award Notice
AwardUpdate

13 Jan 2026 at 09:05

Award Notice
Award

18 Dec 2025 at 13:16

Award Notice
Award

12 Sep 2025 at 08:41

Award Notice
Tender

09 Jun 2022 at 12:56

Tender Notice
Summary of the contracting process

The latest procurement opportunity concerns Social Security Scotland, which has awarded a contract for the support and maintenance of its Core Benefit Platform (SPM). Classified under the services category, specifically information technology (CPV 72222300), this contract aims to ensure operational efficiency and high performance of the digital systems associated with social benefits. Mphasis UK Limited has been selected as the supplier, with the contract officially signed on 2 April 2026, valued at £35,388,788.96 GBP. This falls under a selective procurement method with the restricted procedure, ensuring competitive bids were considered in the award process. Located in Dundee, Scotland, Social Security Scotland initiated the tender to cater to its evolving digital operations needs.

The procurement process presents ample opportunities for companies specialising in IT service provision, particularly those with capabilities in incident management, defect management, and change management for digital systems like the Core Benefit Platform. With the potential for a contract extension up to 36 months and provisions for additional services, businesses focusing on long-term strategic partnerships and agile service offerings would be well-suited to manage these requirements. Companies with the expertise to support ongoing digital transformation and the ability to adapt to changing service demands will find this procurement an attractive avenue for business growth and expansion in the public sector.

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Notice Information

Notice Title

Support and Maintenance of Core Benefit Platform (SPM)

Notice Description

The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.

Lot Information

SPM Projects

The scope of work is focused on Social Security Scotland's core benefit platform (SPM), it's operational monitoring and remediation in the following areas: - SPM Incident Management - SPM Defect Management - SPM Change Management - SPM Service Request Management - SPM Knowledge Management - Batch Incident Management - Batch Defect Management - Batch Change Management - Batch Service Request Management - Batch Knowledge Management Additional information: There is an option to extend the term of the contract for up to 36 months. The estimated cost of such extension has been factored into the contract value stated above.

Options: The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM). The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser's expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value.

Renewal: July 2027

SPM Resources

Suppliers must have previous design, configuration and implementation experience of the Social Programme Management Platform (currently IBM Curam) (SPM) product. This must be organisational experience of delivering this technology as a Lead or Sub-contractor and must be the organisation's experience in successfully delivering these SPM Projects not just individual staff with experience. The SPM Resources Lot will provide resource skills and expertise in support of Social Security core case management platform. Resources will typically assist with the delivery of digital technology requirements and will be commissioned to deliver specific objectives and tasks. The nature of digital technology resources typically required is diverse and some examples (non-exhaustive list) are; SPM Business Analysis, SPM Dev (Build/Config/Code), SPM Architecture (including Cloud Design & Deployment) , SPM Data Architecture (Schema design & assurance etc.), SPM Data Migration (relevant experience including data translation / matching between schema's), SPM Testing (Strategy & Execution), SPM Release & Configuration Management (including Change), SPM DevOps, SPM System Support & DBA, SPM Live Running, SPM Training (Technical), SPM Data Engineer, SPM Data Analyst, SPM Data Scientist, SPM Scrum Master, AEM Developer.

Renewal: July 2027

Procurement Information

The continued provision of services under the current contract is essential to ensure that Social Security Scotland can continue to provide technical support for its core benefit platform (SPM) until a replacement contract can be put in place. A competitive process is underway to identify and put such a replacement in place, by April 2026. The extension of the current term of the contract is considered to be proportionate in the circumstances based on previous experience, and taking into account the need for a contingency to account for potential delays.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0344a7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037944-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48810000 - Information systems

72000000 - IT services: consulting, software development, Internet and support

72222300 - Information technology services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£65,344,905 £10M-£100M

Notice Dates

Publication Date
27 Apr 20264 months ago
Submission Deadline
11 Jul 2022Expired
Future Notice Date
Not specified
Award Date
23 Dec 20214 years ago
Contract Period
6 Jan 2026 - 30 Jun 2026 1-6 months
Recurrence
July 2027

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Social Security Scotland
Additional Buyers

Scottish Government

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
West End
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

Mphasis UK Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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