Tender

Speak Up Helpline

DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 2 releases in its history.

TenderUpdate

24 Jun 2022 at 10:09

Planning

21 Jun 2022 at 11:04

Summary of the contracting process

The Department of Health and Social Care is initiating a tender for the "Speak Up Helpline," aimed at delivering a call centre service for NHS and social care workers. The procurement falls under the services category, specifically within the call centre industry, and is based in London, United Kingdom. This process is currently in the planning stage, with a planned contract value of £362,530 over a potential 12 to 36 months. Interested parties must submit a Market Consultation Questionnaire by 5 PM on 12th July 2022 to provide feedback on the draft specifications.

This tender presents significant opportunities for companies specialising in call centre operations, particularly those experienced in providing support services for the health and social care sectors. Businesses that can offer robust communication solutions and have a proven track record in similar projects will be well-positioned to compete. Engaging with this contract could enhance their visibility and credibility while contributing to the welfare of the NHS workforce.

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Notice Title

Speak Up Helpline

Notice Description

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.

Lot Information

Lot 1

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.

Intended contract term: 12 months with the option to extend for up to 24 months.

Estimated contract value (including extensions): PS162,530 (plus PS200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract PS362,530

The DHSC is issuing this early engagement to seek information and feedback from the market on the specifications and approach for this project.

For avoidance of doubt this is not a call for competition, the purpose is to advise the market on the forthcoming DHSC procurement and seek feedback from the market that may inform the final specification and/or procurement approach to the services. This market engagement process do not form part of the formal procurement process. When the formal procurement process commences any supplier may join the competition and all supplier bids will be evaluated on the same basis.

A Market Consultation Questionnaire and draft Specifications are attached to this notice.

The completed questionnaire can be returned via email ccsinbox@dhsc.gov.uk quoting 'Speak Up'. The deadline to submit the questionnaire: no later than 12th July 2022, 5pm.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0348a9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017280-2022
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
£362,500 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20223 years ago
Submission Deadline
Not specified
Future Notice Date
20 Jun 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Julia Kirk
Contact Email
julia.kirk@dhsc.gov.uk
Contact Phone
+44 2079723405

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI32 Westminster

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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