Out of Hours Call Centre

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    "id": "ocds-h6vhtk-034969-2022-06-22T16:14:14+01:00",
    "date": "2022-06-22T16:14:14+01:00",
    "ocid": "ocds-h6vhtk-034969",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=226619. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:226619)",
    "initiationType": "tender",
    "tender": {
        "id": "OP7335",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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        "title": "Out of Hours Call Centre",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
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        "mainProcurementCategory": "services",
        "description": "Call Centre",
        "value": {
            "amount": 1568000,
            "currency": "GBP"
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        "lots": [
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                "id": "1",
                "description": "Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.",
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                            "name": "Customer Journey",
                            "type": "quality",
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                        },
                        {
                            "name": "Working with Optivo",
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                            "description": "10%"
                        },
                        {
                            "name": "Disaster Recovery",
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                            "description": "10%"
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                    "durationInDays": 1080
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        "recurrence": {
            "description": "We would be looking to tender 6 months prior to the end of the contract, that could be at yr3, 5 or 7 subject to the success of the contract."
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    "parties": [
        {
            "id": "GB-FTS-3704",
            "name": "Optivo",
            "identifier": {
                "legalName": "Optivo"
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            "address": {
                "streetAddress": "125 High Street",
                "locality": "Croydon",
                "region": "UKI62",
                "postalCode": "CR0 9XP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sabrina O'Brien",
                "telephone": "+44 8001216060",
                "email": "Procurement@optivo.org.uk",
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    "buyer": {
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