Notice Information
Notice Title
Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction
Notice Description
IT managed services contract for a period of 3 years.
Lot Information
Lot 1
Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates. More detailed specifications are available in the tender pack
Options: Up-to 12 months
Renewal: Up-to further 12 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-034e42
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/018330-2022
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72250000 - System and support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jul 20223 years ago
- Submission Deadline
- 4 Aug 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF HARINGEY
- Contact Name
- Ananthi Naveen Raj
- Contact Email
- ananthi.raj@haringey.gov.uk
- Contact Phone
- +44 7805484514
Buyer Location
- Locality
- LONDON
- Postcode
- N22 8LE
- Post Town
- North London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- TLI London
-
- Local Authority
- Haringey
- Electoral Ward
- Bounds Green
- Westminster Constituency
- Southgate and Wood Green
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-034e42-2022-07-05T14:35:25+01:00",
"date": "2022-07-05T14:35:25+01:00",
"ocid": "ocds-h6vhtk-034e42",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-034e42",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "72250000",
"description": "System and support services"
},
"mainProcurementCategory": "services",
"description": "IT managed services contract for a period of 3 years.",
"lots": [
{
"id": "1",
"description": "Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates. More detailed specifications are available in the tender pack",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "50"
},
{
"type": "price",
"description": "50"
}
]
},
"contractPeriod": {
"durationInDays": 1080
},
"hasRenewal": true,
"renewal": {
"description": "Up-to further 12 months"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": true,
"options": {
"description": "Up-to 12 months"
},
"status": "active"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKI"
}
],
"deliveryLocation": {
"description": "IT infrastructure and Support for the Coroner Service based at Barnet Coroners Court, 29 Wood Street, High Barnet, EN5 4BE."
},
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://s2c.waxdigital.co.uk/ProcurementLBHaringey",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2022-08-04T17:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"endDate": "2022-12-16T23:59:59Z"
}
},
"awardPeriod": {
"startDate": "2022-08-05T10:00:00+01:00"
},
"bidOpening": {
"date": "2022-08-05T10:00:00+01:00"
},
"hasRecurrence": false
},
"parties": [
{
"id": "GB-FTS-7915",
"name": "LONDON BOROUGH OF HARINGEY",
"identifier": {
"legalName": "LONDON BOROUGH OF HARINGEY"
},
"address": {
"streetAddress": "Civic Centre,High Road, Wood Green",
"locality": "LONDON",
"region": "UKI",
"postalCode": "N228LE",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Ananthi Naveen Raj",
"telephone": "+44 7805484514",
"email": "ananthi.raj@haringey.gov.uk",
"url": "https://s2c.waxdigital.co.uk/ProcurementLBHaringey"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.haringey.gov.uk",
"buyerProfile": "http://www.haringey.gov.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "REGIONAL_AUTHORITY",
"description": "Regional or local authority"
},
{
"scheme": "COFOG",
"id": "01",
"description": "General public services"
}
]
}
},
{
"id": "GB-FTS-7916",
"name": "London Borough of Haringey",
"identifier": {
"legalName": "London Borough of Haringey"
},
"address": {
"locality": "London",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-7915",
"name": "LONDON BOROUGH OF HARINGEY"
},
"language": "en"
}