Input and Output Communications

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-034e64-2023-10-03T12:27:28+01:00",
    "date": "2023-10-03T12:27:28+01:00",
    "ocid": "ocds-h6vhtk-034e64",
    "description": "The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba. If you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate.",
    "initiationType": "tender",
    "tender": {
        "id": "CW89508",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Input and Output Communications",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79810000",
            "description": "Printing services"
        },
        "mainProcurementCategory": "services",
        "description": "HMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection Show less description of tax and administering of benefits and support of customs operations.",
        "value": {
            "amount": 140000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: * Improved customer experience through more convenient, faster means of transacting with HMRC * Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work * Opportunities to drive increased compliance and close the tax gap * Increased efficiency and value for money HMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be PS140million over the contract period of five (5) years plus a possible two (2) years extension.",
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Technical Merit",
                            "type": "quality",
                            "description": "60"
                        },
                        {
                            "name": "Social Value",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "value": {
                    "amount": 140000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "After the possible extension of 24 months."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "22000000",
                        "description": "Printed matter and related products"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64212100",
                        "description": "Short Message Service (SMS) services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64212300",
                        "description": "Multimedia Message Service (MMS) services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79999100",
                        "description": "Scanning services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2022-10-01T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-06-01T13:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 360
            }
        },
        "awardPeriod": {
            "startDate": "2023-06-01T14:00:00+01:00"
        },
        "bidOpening": {
            "date": "2023-06-01T14:00:00+01:00"
        },
        "hasRecurrence": true,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "newValue": {
                            "date": "2023-06-08T13:00:00+01:00"
                        },
                        "where": {
                            "section": "IV.1.2"
                        }
                    }
                ]
            }
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-57707",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs"
            },
            "address": {
                "streetAddress": "Trinity Bridge House, 2 Dearman's Place",
                "locality": "Salford",
                "region": "UK",
                "postalCode": "M3 5BS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Molly Heywood",
                "telephone": "+44 3000583883",
                "email": "molly.heywood@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.hmrc.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
                    },
                    {
                        "scheme": "COFOG",
                        "description": "Direct and Indirect Tax Collection"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-67577",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "Trinity Bridge House 2 Dearmans Place",
                "locality": "Salford",
                "region": "UK",
                "postalCode": "M3 5BS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Bhavina Patel",
                "telephone": "+44 3000524467",
                "email": "bhavina.patel1@hmrc.gov.uk",
                "url": "http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://hmrc.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
                    },
                    {
                        "scheme": "COFOG",
                        "description": "Tax"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-67578",
            "name": "HMRC Commercial Directorate",
            "identifier": {
                "legalName": "HMRC Commercial Directorate"
            },
            "address": {
                "streetAddress": "Trinity Bridge House 2 Dearmans Place",
                "locality": "Salford",
                "postalCode": "M3 5BS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 03000524467",
                "email": "Bhavina.patel1@hmrc.gov.uk"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-75846",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "100 PARLIAMENT STREET",
                "locality": "LONDON",
                "region": "UKI32",
                "postalCode": "SW1A2BQ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Bhavina Patel",
                "email": "bhavina.patel1@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
                    },
                    {
                        "scheme": "COFOG",
                        "description": "Tax"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-04624743",
            "name": "Restore Digital Limited",
            "identifier": {
                "legalName": "Restore Digital Limited",
                "id": "04624743",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Bilston",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-94081",
            "name": "HMRC Commercial Directorate",
            "identifier": {
                "legalName": "HMRC Commercial Directorate"
            },
            "address": {
                "streetAddress": "HMRC Commercial Directorate",
                "locality": "Salford",
                "postalCode": "M3 5BS",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-75846",
        "name": "H M Revenue & Customs"
    },
    "language": "en",
    "awards": [
        {
            "id": "029097-2023-SR980381936-1",
            "relatedLots": [
                "1"
            ],
            "title": "SR980381936",
            "status": "active",
            "hasSubcontracting": true,
            "suppliers": [
                {
                    "id": "GB-COH-04624743",
                    "name": "Restore Digital Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "029097-2023-SR980381936-1",
            "awardID": "029097-2023-SR980381936-1",
            "title": "SR980381936",
            "status": "active",
            "value": {
                "amount": 140000000,
                "currency": "GBP"
            },
            "dateSigned": "2023-08-25T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 4
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "3",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 4
            }
        ]
    }
}