Tender

Customer Information Screens

ABELLIO EAST MIDLANDS LIMITED

This public procurement record has 1 release in its history.

Tender

14 Jul 2022 at 16:46

Summary of the contracting process

The East Midlands Railway is currently engaged in a public procurement process for the title "Customer Information Screens" within the rail services industry. This open tender aims to enhance customer information at various train stations by introducing advanced information display solutions, intended to be completed by February 2023. The tender period is open until 9th August 2022, and bids must be submitted through the WAX digital portal. All submissions are subject to the Utilities Contracts Regulations 2016 and English law.

This tender presents a significant opportunity for businesses involved in the provision of software and hardware solutions, particularly those with expertise in IT services, consulting, and digital display technology. Companies capable of developing innovative customer information systems and handling installation over multiple train station sites will find this tender particularly appealing. Interested businesses should be prepared to offer flexible and modern solutions that can elevate passenger experience through improved journey information and wayfinding services.

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Notice Title

Customer Information Screens

Notice Description

This Notice has been published to establish an expression of interest leading to a tender (ITT) for the provision of East Midlands Railways (EMR) 'Customer Information Screens' East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.

Lot Information

Software/Hardware

East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.

Options: We require bidders to provide a cost model for both the initial term of 3 years and the 2x 12 month extension periods as stated in the tender documentation.

Renewal: up to 2 x 12 month extensions

Enablement

East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.

Options: We require bidders to provide a cost model for both the initial term of 3 years and the 2x 12 month extension periods as stated in the tender documentation.

Renewal: 2 x 12 month extensions

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03522e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019334-2022
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72400000 - Internet services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jul 20223 years ago
Submission Deadline
9 Aug 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ABELLIO EAST MIDLANDS LIMITED
Contact Name
Scott Selby
Contact Email
scott.selby@eastmidlandsrailway.co.uk
Contact Phone
+44 1332867000

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLF East Midlands (England)

Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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