Notice Information
Notice Title
TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service
Notice Description
The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022. The contract duration for the services will be for a three year contract with the option to extend for a further two plus two years.
Lot Information
TeleCare Call Monitoring
TeleCare is a service that enables people, especially older and more vulnerable individuals, to live independently and securely in their own home. It includes services that incorporate personal and environmental sensors in the home and remotely, that enable people to remain safe and independent in their own home for longer. Twenty- four hour monitoring ensures that should an event occur, the information is acted upon immediately and the most appropriate response put in place. The London Borough of Hillngdon are seeking a supplier to provide the continuation of a 24 hour telephone support line for Hillingdon elderly residents which answers calls in accordance with standards set out in the TSA Telecare Code of Practice 2013. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com
Out-of-Hours Emergency Answering ServiceThe London Borough of Hillingdon are seeking a supplier for the continuation of service to respond to requests for emergency support Monday to Thursday 17:00pm to 08:00am and from 17:00pm on a Friday to 08:00am Monday plus Bank Holidays and any additional days as required up to a maximum of 9 days. Calls may be received for any Council Services. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com
TeleCare Monitoring and Out-of-Hours Emergency ServiceThis Lot will comprise of both the TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-035711
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/020674-2022
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
-
- CPV Codes
79510000 - Telephone-answering services
79511000 - Telephone operator services
85300000 - Social work and related services
85320000 - Social services
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Jul 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 4 Sep 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF HILLINGDON
- Contact Name
- Michelle Kenyon
- Contact Email
- mkenyon@hillingdon.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- HILLINGDON
- Postcode
- LON DON
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- TLI74 Harrow and Hillingdon
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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