Notice Information
Notice Title
Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
Notice Description
This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.
Lot Information
Lot 1
Supply, installation, maintenance and support of smart ticket machines in LNER stations.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03593b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/081209-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
42 - Industrial machinery
50 - Repair and maintenance services
-
- CPV Codes
30144200 - Ticket-issuing machines
42933000 - Vending machines
50316000 - Maintenance and repair of ticket-issuing machinery
Notice Value(s)
- Tender Value
- £7,000,000 £1M-£10M
- Lots Value
- £7,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 Dec 20252 months ago
- Submission Deadline
- 25 Nov 2024Expired
- Future Notice Date
- 2 Dec 2022Expired
- Award Date
- 1 Dec 20252 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON NORTH EASTERN RAILWAY LIMITED
- Additional Buyers
- Contact Name
- Anke Tymens
- Contact Email
- anke.tymens@lner.co.uk
- Contact Phone
- +44 7725478497
Buyer Location
- Locality
- YORK
- Postcode
- N/A
- Post Town
- York
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE2 North Yorkshire
- Small Region (ITL 3)
- TLE21 York
- Delivery Location
- Not specified
-
- Local Authority
- York
- Electoral Ward
- Micklegate
- Westminster Constituency
- York Central
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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