Contract Timeline

Publication Date

14th October 2024 16:05:19 PM

Tender Deadline

25th November 2024 12:00:00 PM   Expired

Contract Summary

his tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or – 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers’ needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

Contract Details

Open Contracting ID

ocds-h6vhtk-03593b

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Selective

Procurement Method Details

Negotiated Procedure With Prior Call For Competition

Procurement Category

Goods

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

30144200

CPV Division(s)

30 - Office and computing machinery, equipment and supplies except furniture and software packages

Awarding Authority

LONDON NORTH EASTERN RAILWAY

Buyer Name

Buyer Email

anke.tymens@lner.co.uk

Buyer Phone

Buyer Address

York

United Kingdom

Contract Timeline

Publication Date

22nd May 2024 08:00:04 AM

Tender Deadline

9th July 2024 11:00:00 AM   Expired

Contract Summary

This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or – 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers’ needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

Contract Details

Open Contracting ID

ocds-h6vhtk-03593b

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Selective

Procurement Method Details

Negotiated Procedure With Prior Call For Competition

Procurement Category

Goods

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

30144200

CPV Division(s)

30 - Office and computing machinery, equipment and supplies except furniture and software packages

Awarding Authority

LONDON NORTH EASTERN RAILWAY

Buyer Name

Buyer Email

anke.tymens@lner.co.uk

Buyer Phone

Buyer Address

York

United Kingdom

Contract Timeline

Publication Date

5th August 2022 09:52:27 AM

Contract Summary

The LNER In-station Ticket Vending Machine (TVM) contract is up for renewal. Ticket Vending Machines have been common in the rail industry since 1904 for retailing (and later fulfilling) tickets at railway stations, with paper tickets gradually being replaced by smart media which are now becoming commonplace. Looking into the future, LNER is exploring far more multi-functional machines that can service a variety of customer needs in stations, that are highly aligned with our smart ticketing ambitions, and that deliver on seamless user experiences for all customer accessibility needs. We are now seeking an innovative, forward-thinking and agile supplier who can deliver a reliable, secure, and cutting edge fleet of devices to assist us on the journey to magstripe elimination across 14 stations as well as providing real-time customer information and ancillary services. Offering fully accessible self-service ticket retailing and collection, of both rail tickets and associated ancillary products, these multi-functional devices will also be capable of integrating with in-station customer support and information functionalities, and will offer a mobile hardware option for flexible use around stations/the route. An agile approach to accurately delivering industry requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. Additionally, the user interface must present a simple and intuitive choice to the customer and fast and secure checkout. It would also be useful if your system had the potential to enable real-time access of sales and interaction data, and to be able to update other info on display in real time. We are looking to engage with potential suppliers in preparation for a further competition that we intend to run on the “Spark” Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis. Interested suppliers are invited to complete the questionnaire published at https://forms.office.com/r/BgN6h58DzW to commence initial market engagement.

Contract Details

Open Contracting ID

ocds-h6vhtk-03593b

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS

DPS

Contract Classification

CPV Code(s)

30144200

CPV Division(s)

30 - Office and computing machinery, equipment and supplies except furniture and software packages

Awarding Authority

LONDON NORTH EASTERN RAILWAY

Buyer Name

Buyer Email

anke.tymens@lner.co.uk

Buyer Phone

Buyer Address

York

United Kingdom