Award

Out of Hours Emergency Telephony Service

ABERDEENSHIRE COUNCIL

This public procurement record has 3 releases in its history.

Award

16 Nov 2022 at 12:59

TenderUpdate

09 Sep 2022 at 15:46

Tender

11 Aug 2022 at 15:58

Summary of the contracting process

Aberdeenshire Council has awarded contracts for an "Out of Hours Emergency Telephony Service" to SPS Doorguard Limited. The service includes telephony support for Social Care/Social Work, Homelessness, Housing Repairs, and reporting of dangerous buildings. The contracts have been signed for two lots: "Social Care / Social Work and Homelessness Telephony Service" and "Housing Repairs and Dangerous Buildings Telephony Service." The total value of the contracts amounts to £127,250GBP and £87,500GBP, respectively.

This procurement process offers business growth opportunities, particularly for companies providing telephone-answering services. Businesses specialising in emergency telephony, social care support, and housing repairs are well-suited to compete. The tender process, which was in the open stage, aimed to find a supplier that could deliver a consistent and value-for-money solution for the statutory emergency telephony services required by Aberdeenshire Council in the UK.

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Notice Title

Out of Hours Emergency Telephony Service

Notice Description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

Lot Information

Social Care / Social Work and Homelessness Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

Housing Repairs and Dangerous Buildings Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-035b26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032494-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

79511000 - Telephone operator services

Notice Value(s)

Tender Value
£395,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£127,250 £100K-£500K

Notice Dates

Publication Date
16 Nov 20223 years ago
Submission Deadline
12 Sep 2022Expired
Future Notice Date
Not specified
Award Date
16 Nov 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ABERDEENSHIRE COUNCIL
Contact Name
Not specified
Contact Email
cpssprocurement@aberdeencity.gov.uk
Contact Phone
+44 1467539600

Buyer Location

Locality
ABERDEEN
Postcode
AB16 5GB
Post Town
Aberdeen
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire

Local Authority
Aberdeen City
Electoral Ward
Midstocket/Rosemount
Westminster Constituency
Aberdeen North

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Open Contracting Data Standard (OCDS)

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