Digital and Legacy Application Services (DALAS)

Notice Information

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Notice Title

Digital and Legacy Application Services (DALAS)

Notice Description

Crown Commercial Service (CCS), working with HM Revenue and Customs (HMRC), has procured a new Framework Agreement for IT Digital and Legacy Application Services (DALAS). The DALAS framework will provide a strategic gateway to support the delivery of future application services and move HMRC toward an application services support model that is less dependent upon legacy technologies. The framework will provide a commercial vehicle to replace existing contractual arrangements that are due to expire between September 2023 and January 2025, and will provide the basis for letting a large proportion of HMRC future application services requirements. The framework will also be available to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. Phase 1 has been delivered which includes Lots 2a, 2b, 3 and 5. Further information is provided at section VI.3 Additional Information.

Lot Information

Transformation and Innovation Services

Key Services: * Capability analysis and support * Enterprise architecture advice, design and delivery support * Operating model assessment, design and delivery support * Strategy assessment, design and delivery * Service, Technical and Solution architecture advice, design, integration and delivery * Project-based design and delivery services * Intelligent client support/technology validation services * Service and product transformation assessment, design and delivery. * Legacy service decommissioning and disposal * Hackathons and Facilitated 'Citizen Coder' sessions

Large Scale Digital, Integration and Programme Development Services

Key Services: * User-centred design * Integration of software lifecycle from apps dev through release and IT Ops * Process, workflow, forms and application development, deployment and live support using automated tooling to support rapid release of stable products and microservices, through discovery, alpha and beta phases, built on Dev/Sec/Ops principles by design. * Dev-Ops engineering and platform development * Rapid forms creation and deployment * Application hyper and enduring care in Dev/Sec/Ops contexts * Multi-supplier strat-hacks and hackathons * Minimum costed supplier workshare commitment to encourage investment and innovation.

Digital, Integration and Programme Development Services

Digital, Application and Integration Run Services

Key Services: * Managing, augmenting and supporting: o new or existing custom applications or BDApps o new or existing enterprise applications o packaged software applications * New or existing middleware, including APIs, API platforms and ESBs * ESCROW services where required * Network-delivered applications * Data, database and middleware management and integration practices, techniques and tooling for achieving consistent access and smart use-case-based recovery to structured and unstructured data across federated technology stacks * Maintenance of infrastructure as code, PaaS and SaaS run and integration via technology or service stacks * Infrastructure as Code

Multi Product Configuration Services

Key Services: * Specialist support across technology services that exist within the scope of the Lot (e.g. Kong, NICE, Pega, Service Now MS Dynamics, Power Platform, Documentum, AI Services) * Software Licensing validation and or preferential purchasing services * Web Hosting Services where required including PPE/sandpit environments * Configurable platform and product maintenance, support, enhancement and release management services including AI and automation products * Product support during contract lifecycle, product/service creation, development and transformation through configuration of pre-built process maps, work-flows, service designators, use-cases within configurable cloud-based strategic PaaS/SaaS products to form technology stack components with a lower cost to serve profile * Data extraction, translation, transfer, conversion and backup, recovery and disposal within target technologies or dependent products

Specialist Product Configuration Services

Capability Pipeline Services

Key Services: * Dev-Ops academy * Scala academy * Pega academy * MS Dynamics and Power Platform academy * SAP academy * Service Now academy * Kong academy * TOGAF architecture academy * NICE academy * Rapid cross training of existing staff

Value Realisation and Design Services