This public procurement record has 2 releases in its history.

Award

06 Jan 2023 at 16:56

Tender

23 Sep 2022 at 14:35

Summary of the contracting process

The Hertfordshire County Council is currently running a tender process for the Provision of an Out of Hours Call Handling Service. This opportunity involves providing a confidential telephone first response screening service within certain sectors, with a contract value of £475,000 in GBP. The procurement stage is active, with a tender submission deadline of 28th October 2022 at 12:00 PM (local time). This process falls under the services category in the call centre industry and is open for participation.

This tender by Hertfordshire County Council for the Out of Hours Call Handling Service presents a growth opportunity for businesses interested in social care, call centre, and telecommunications services. Organisations capable of providing responsive and confidential telephone services tailored to social care concerns, as well as reporting Highways faults, would be well-suited to compete. The contract has a duration of four years, with a potential extension period of up to two further years, offering stable prospects for interested businesses in the region.

How relevant is this notice?

Notice Title

HCC 09/22 - The Provision of an Out of Hours Call Handling Service

Notice Description

This is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.

Lot Information

Lot 1

Please see section V (award of contract) for further details. Hertfordshire County Council (the 'Council') has established a contract for the provision of an Out of Hours Call Handling Service. Please note that the value entered in V.2.4 is the amount available for the full contractOrganisations should be aware that due to the nature of the Services provided, the Contract shall be executed as a deed.

Options: Option to extend the contract for a further period or periods of up to a total of two (2) further years at the Council's sole discretion.

Renewal: This Contract will be reviewed at the end of the Contract period. The Contract may be extended for a further period or periods of up to a total of two (2) further years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-036b06
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000453-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

32540000 - Switchboards

32543000 - Telephone switchboards

64200000 - Telecommunications services

64211000 - Public-telephone services

64211100 - Local telephone services

64214200 - Telephone switchboard services

79512000 - Call centre

85321000 - Administrative social services

Notice Value(s)

Tender Value
£475,000 £100K-£500K
Lots Value
£475,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£475,000 £100K-£500K

Notice Dates

Publication Date
6 Jan 20233 years ago
Submission Deadline
28 Oct 2022Expired
Future Notice Date
Not specified
Award Date
12 Dec 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
Hertfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORD
Postcode
SG13 8DE
Postcode Area
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC

Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Supplier Information

Number of Suppliers
1
Supplier Name

West Midlands Ambulance Service University NHS Foundation Trust

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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