Award

HCC 09/22 - The Provision of an Out of Hours Call Handling Service

HERTFORDSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

06 Jan 2023 at 16:56

Tender

23 Sep 2022 at 13:35

Summary of the contracting process

The Hertfordshire County Council is currently running a tender process for the Provision of an Out of Hours Call Handling Service. This opportunity involves providing a confidential telephone first response screening service within certain sectors, with a contract value of £475,000 in GBP. The procurement stage is active, with a tender submission deadline of 28th October 2022 at 12:00 PM (local time). This process falls under the services category in the call centre industry and is open for participation.

This tender by Hertfordshire County Council for the Out of Hours Call Handling Service presents a growth opportunity for businesses interested in social care, call centre, and telecommunications services. Organisations capable of providing responsive and confidential telephone services tailored to social care concerns, as well as reporting Highways faults, would be well-suited to compete. The contract has a duration of four years, with a potential extension period of up to two further years, offering stable prospects for interested businesses in the region.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

HCC 09/22 - The Provision of an Out of Hours Call Handling Service

Notice Description

This is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.

Lot Information

Lot 1

Please see section V (award of contract) for further details. Hertfordshire County Council (the 'Council') has established a contract for the provision of an Out of Hours Call Handling Service. Please note that the value entered in V.2.4 is the amount available for the full contractOrganisations should be aware that due to the nature of the Services provided, the Contract shall be executed as a deed.

Options: Option to extend the contract for a further period or periods of up to a total of two (2) further years at the Council's sole discretion.

Renewal: This Contract will be reviewed at the end of the Contract period. The Contract may be extended for a further period or periods of up to a total of two (2) further years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-036b06
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000453-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

32540000 - Switchboards

32543000 - Telephone switchboards

64200000 - Telecommunications services

64211000 - Public-telephone services

64211100 - Local telephone services

64214200 - Telephone switchboard services

79512000 - Call centre

85321000 - Administrative social services

Notice Value(s)

Tender Value
£475,000 £100K-£500K
Lots Value
£475,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£475,000 £100K-£500K

Notice Dates

Publication Date
6 Jan 20233 years ago
Submission Deadline
28 Oct 2022Expired
Future Notice Date
Not specified
Award Date
12 Dec 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COUNTY COUNCIL
Contact Name
Strategic Procurement Group
Contact Email
nicole.mccaffrey1@hertfordshire.gov.uk
Contact Phone
+44 01992588106

Buyer Location

Locality
HERTFORD
Postcode
SG13 8DE
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC

Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Supplier Information

Number of Suppliers
1
Supplier Name

WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-036b06-2023-01-06T16:56:56Z",
    "date": "2023-01-06T16:56:56Z",
    "ocid": "ocds-h6vhtk-036b06",
    "description": "Please note Hertfordshire County Council has worked closely with its districts and partners to create a joint procurement portal called supply Hertfordshire. This portal provides an e-Tendering system which is run by In-Tend.To access this procurement opportunity please visit www.supplyhertfordshire.uk and follow the on-screen guidance. In accordance with Regulation 53 of The Public Contracts Regulations 2015, the Council's procurement documents are available within the e-Tendering system.This is a one stage procurement process. Therefore, if you wish to be considered as a tenderer you must complete and submit a tender by the specified closing date and time. Tender submissions cannot be uploaded after this return deadline.Any clarifications regarding this opportunity must be raised through Correspondence area in the eTendering system.If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result.The Council undertakes to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under the law including the Freedom of Information Act 2000. If the organisation considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive. The Council will then endeavour to consult with the applicant about such sensitive information when considering any request received under the Freedom of Information Act 2000 before replying to such a request.The Council reserves the right to carry out additional financial checks on all organisations bidding for this opportunity at any time during the procurement process. This is to ensure that they continue to meet the Council's requirements and remain financially viable to fulfil the requirements under the Contract.",
    "initiationType": "tender",
    "tender": {
        "id": "HCC2214058",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "HCC 09/22 - The Provision of an Out of Hours Call Handling Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "This is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.",
        "value": {
            "amount": 475000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Please see section V (award of contract) for further details. Hertfordshire County Council (the 'Council') has established a contract for the provision of an Out of Hours Call Handling Service. Please note that the value entered in V.2.4 is the amount available for the full contractOrganisations should be aware that due to the nature of the Services provided, the Contract shall be executed as a deed.",
                "value": {
                    "amount": 475000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "This Contract will be reviewed at the end of the Contract period. The Contract may be extended for a further period or periods of up to a total of two (2) further years."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Option to extend the contract for a further period or periods of up to a total of two (2) further years at the Council's sole discretion."
                },
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64200000",
                        "description": "Telecommunications services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "85321000",
                        "description": "Administrative social services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "32540000",
                        "description": "Switchboards"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64211100",
                        "description": "Local telephone services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "32543000",
                        "description": "Telephone switchboards"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64211000",
                        "description": "Public-telephone services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64214200",
                        "description": "Telephone switchboard services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH23"
                    },
                    {
                        "region": "UKH23"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2022-10-28T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2022-10-28T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2022-10-28T12:00:00+01:00"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "reviewDetails": "The Contracting Authority will incorporate a minimum 10 calendar day (when using electronic means) standstill period at the point information on the award of the Contract is communicated to tenderers. This period allows unsuccessful tenderers to challenge the decision to award a Contract before a contract is executed/signed (as appropriate). The Public Contracts Regulations 2015 ('Regulations') provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and within the time limits as defined in the above regulations. Where a Contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the Contract has been entered into the court has the options to award damages and/or to shorten or order the Contract ineffective."
    },
    "parties": [
        {
            "id": "GB-FTS-528",
            "name": "Hertfordshire County Council",
            "identifier": {
                "legalName": "Hertfordshire County Council"
            },
            "address": {
                "streetAddress": "Pegs Lane",
                "locality": "HERTFORD",
                "region": "UKH23",
                "postalCode": "SG13 8DE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Strategic Procurement Group",
                "telephone": "+44 01992588106",
                "email": "Nicole.McCaffrey1@hertfordshire.gov.uk",
                "url": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.hertfordshire.gov.uk/services/business/doing-business-with-us/doing-business-with-us.aspx",
                "buyerProfile": "https://www.supplyhertfordshire.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-742",
            "name": "High Court,",
            "identifier": {
                "legalName": "High Court,"
            },
            "address": {
                "streetAddress": "Royal Courts of Justice, The Strand",
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 20794760000"
            },
            "roles": [
                "reviewBody",
                "mediationBody"
            ]
        },
        {
            "id": "GB-FTS-64130",
            "name": "Chief Legal Officer",
            "identifier": {
                "legalName": "Chief Legal Officer"
            },
            "address": {
                "streetAddress": "Hertfordshire County Council",
                "locality": "County Hall, Hertford,",
                "postalCode": "SG13 8DE",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewContactPoint"
            ]
        },
        {
            "id": "GB-FTS-72281",
            "name": "West Midlands Ambulance Service University NHS Foundation Trust",
            "identifier": {
                "legalName": "West Midlands Ambulance Service University NHS Foundation Trust"
            },
            "address": {
                "locality": "Dudley",
                "region": "UKG36",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-528",
        "name": "Hertfordshire County Council"
    },
    "language": "en",
    "awards": [
        {
            "id": "000453-2023-1",
            "relatedLots": [
                "1"
            ],
            "title": "The provision of an Out of Hours Call Handling Service.",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-72281",
                    "name": "West Midlands Ambulance Service University NHS Foundation Trust"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "000453-2023-1",
            "awardID": "000453-2023-1",
            "title": "The provision of an Out of Hours Call Handling Service.",
            "status": "active",
            "value": {
                "amount": 475000,
                "currency": "GBP"
            },
            "dateSigned": "2022-12-12T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    }
}