Notice Information
Notice Title
User Services for Emergency Services Network (ESN)
Notice Description
This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users.
Lot Information
Lot 1
This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. The US supplier will provide end to end systems integration (including interfaces and testing services) for the ESN including, but not limited to providing public safety communications services (including developing and operating the public safety applications), providing the necessary telecommunications infrastructure; user device management, customer support, and service management. Future users of ESN include the police, fire and rescue, and ambulance services as well as a range of other users ranging from local authorities and utility services to first responders like inshore rescue. There are 300,000+ frontline emergency service users who will depend on ESN, using handheld devices or operating equipment in 45,000 vehicles, 66+ aircraft and more than 100 control rooms. All of Mobile Services Suppliers coverage will be available for ESN with specific contract provision for the majority of roads; user defined Critical Operational Locations; up to 10,000 feet in the air and 12 nautical miles from Britain's coastline. The services are primarily intended for use by public-sector bodies in England, Scotland, and Wales. User Organisations, including the 3ES and non-3ES Sharer Organisations. The 3ES service will be required to cover (currently): -- Approximately 250,000 operational staff (with a broadly equivalent number of connected mobile communication devices taking into account the proportion of staff with a device, vehicles, and pools of spare devices) across the 3ES; -- 44 Police and Crime Commissioners/services; -- 50 Fire and Rescue Authorities/services; -- 13 ambulance trusts; -- National Crime Agency; -- 3 non-Home Office Police Services (British Transport Police, Ministry of Defence Police, Civil Nuclear Constabulary); -- National Police Air Service. ESN will also provide a service for more than just the 3ES however as 400+ Government and local public safety and other bodies use the current system and will potentially require the ability to use ESN. These other bodies may add up to approximately 50,000 additional connected devices, and may include the Central Government Departments, Non-Departmental Public Bodies and Agencies, Local Authorities in Great Britain and a number of charitable bodies and other organisations that interact with public safety bodies. The Authority may from time to time modify this list to reflect changes to the organisational structure of the 3ES. The initial contract term, which is [84.5 months], runs until 31st December 2031 with two options to extend for a 12 month period in each case. optional 2 years extensions in 12-month periods. The value used on the notice is an up to value and includes any potential extensions.
Options: Two optional 2 years extensions in each case for a 12-month periods.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-037300
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001272-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialogue
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
50 - Repair and maintenance services
64 - Postal and telecommunications services
71 - Architectural, construction, engineering and inspection services
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
80 - Education and training services
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
32522000 - Telecommunications equipment
32523000 - Telecommunications facilities
32524000 - Telecommunications system
45232332 - Ancillary works for telecommunications
48200000 - Networking, Internet and intranet software package
48444100 - Billing system
50312300 - Maintenance and repair of data network equipment
50312600 - Maintenance and repair of information technology equipment
50324100 - System maintenance services
50330000 - Maintenance services of telecommunications equipment
50334400 - Communications system maintenance services
64200000 - Telecommunications services
64212000 - Mobile-telephone services
64225000 - Air-to-ground telecommunications services
71243000 - Draft plans (systems and integration)
72000000 - IT services: consulting, software development, Internet and support
72246000 - Systems consultancy services
72253000 - Helpdesk and support services
72253100 - Helpdesk services
72253200 - Systems support services
72254000 - Software testing
72254100 - Systems testing services
72260000 - Software-related services
72261000 - Software support services
72262000 - Software development services
72267200 - Repair of information technology software
72268000 - Software supply services
72315000 - Data network management and support services
72318000 - Data transmission services
72322000 - Data management services
72400000 - Internet services
79342300 - Customer services
79512000 - Call centre
79940000 - Collection agency services
79980000 - Subscription services
79990000 - Miscellaneous business-related services
80511000 - Staff training services
92210000 - Radio services
92217000 - General Mobile Radio Services/Family Radio Services (GMRS/FRS)
92312212 - Services related to the preparation of training manuals
98110000 - Services furnished by business, professional and specialist organisations
Notice Value(s)
- Tender Value
- £895,000,000 £100M-£1B
- Lots Value
- £895,000,000 £100M-£1B
- Awards Value
- Not specified
- Contracts Value
- £1,362,000,000 £1B-£10B
Notice Dates
- Publication Date
- 14 Jan 20251 years ago
- Submission Deadline
- 19 Jun 2023Expired
- Future Notice Date
- 27 Jan 2023Expired
- Award Date
- 16 Dec 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Secretary of State for the Home Department
- Additional Buyers
Secretary of State for the Home Department, Public Safety Group, Emergency Services Mobile Communications Programme (ESMCP)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 9EX
- Postcode Area
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.