Award

User Services for Emergency Services Network (ESN)

SECRETARY OF STATE FOR THE HOME DEPARTMENT

This public procurement record has 3 releases in its history.

Award

14 Jan 2025 at 17:12

Tender

15 May 2023 at 11:04

Planning

04 Oct 2022 at 16:29

Summary of the contracting process

The Secretary of State for the Home Department has awarded a contract for User Services for the Emergency Services Network (ESN) to IBM United Kingdom Limited. This contract, valued at £1,362,000,000, will run until 31st December 2031, with two possible 12-month extensions. ESN aims to provide critical communication services for emergency responders across England, Scotland, and Wales, covering police, fire and rescue, and ambulance services, reaching over 300,000 users. The procurement stage is complete, and the contract is now active, ensuring the delivery of telecommunications and related services.

This tender offers robust business growth opportunities for companies specialising in systems integration, telecommunications infrastructure, customer support, and IT services development. Suitable businesses include those capable of delivering and maintaining complex communication networks, providing end-to-end system integration, and offering comprehensive customer support services. SMEs involved in telecommunications, IT consulting, and system maintenance can benefit significantly from subcontracting opportunities provided by IBM UK, supporting the overall delivery and operation of the ESN.

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Notice Title

User Services for Emergency Services Network (ESN)

Notice Description

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users.

Lot Information

Lot 1

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. The US supplier will provide end to end systems integration (including interfaces and testing services) for the ESN including, but not limited to providing public safety communications services (including developing and operating the public safety applications), providing the necessary telecommunications infrastructure; user device management, customer support, and service management. Future users of ESN include the police, fire and rescue, and ambulance services as well as a range of other users ranging from local authorities and utility services to first responders like inshore rescue. There are 300,000+ frontline emergency service users who will depend on ESN, using handheld devices or operating equipment in 45,000 vehicles, 66+ aircraft and more than 100 control rooms. All of Mobile Services Suppliers coverage will be available for ESN with specific contract provision for the majority of roads; user defined Critical Operational Locations; up to 10,000 feet in the air and 12 nautical miles from Britain's coastline. The services are primarily intended for use by public-sector bodies in England, Scotland, and Wales. User Organisations, including the 3ES and non-3ES Sharer Organisations. The 3ES service will be required to cover (currently): -- Approximately 250,000 operational staff (with a broadly equivalent number of connected mobile communication devices taking into account the proportion of staff with a device, vehicles, and pools of spare devices) across the 3ES; -- 44 Police and Crime Commissioners/services; -- 50 Fire and Rescue Authorities/services; -- 13 ambulance trusts; -- National Crime Agency; -- 3 non-Home Office Police Services (British Transport Police, Ministry of Defence Police, Civil Nuclear Constabulary); -- National Police Air Service. ESN will also provide a service for more than just the 3ES however as 400+ Government and local public safety and other bodies use the current system and will potentially require the ability to use ESN. These other bodies may add up to approximately 50,000 additional connected devices, and may include the Central Government Departments, Non-Departmental Public Bodies and Agencies, Local Authorities in Great Britain and a number of charitable bodies and other organisations that interact with public safety bodies. The Authority may from time to time modify this list to reflect changes to the organisational structure of the 3ES. The initial contract term, which is [84.5 months], runs until 31st December 2031 with two options to extend for a 12 month period in each case. optional 2 years extensions in 12-month periods. The value used on the notice is an up to value and includes any potential extensions.

Options: Two optional 2 years extensions in each case for a 12-month periods.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-037300
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001272-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

48 - Software package and information systems

50 - Repair and maintenance services

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

92 - Recreational, cultural and sporting services

98 - Other community, social and personal services


CPV Codes

32500000 - Telecommunications equipment and supplies

32522000 - Telecommunications equipment

32523000 - Telecommunications facilities

32524000 - Telecommunications system

45232332 - Ancillary works for telecommunications

48200000 - Networking, Internet and intranet software package

48444100 - Billing system

50312300 - Maintenance and repair of data network equipment

50312600 - Maintenance and repair of information technology equipment

50324100 - System maintenance services

50330000 - Maintenance services of telecommunications equipment

50334400 - Communications system maintenance services

64200000 - Telecommunications services

64212000 - Mobile-telephone services

64225000 - Air-to-ground telecommunications services

71243000 - Draft plans (systems and integration)

72000000 - IT services: consulting, software development, Internet and support

72246000 - Systems consultancy services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

72254000 - Software testing

72254100 - Systems testing services

72260000 - Software-related services

72261000 - Software support services

72262000 - Software development services

72267200 - Repair of information technology software

72268000 - Software supply services

72315000 - Data network management and support services

72318000 - Data transmission services

72322000 - Data management services

72400000 - Internet services

79342300 - Customer services

79512000 - Call centre

79940000 - Collection agency services

79980000 - Subscription services

79990000 - Miscellaneous business-related services

80511000 - Staff training services

92210000 - Radio services

92217000 - General Mobile Radio Services/Family Radio Services (GMRS/FRS)

92312212 - Services related to the preparation of training manuals

98110000 - Services furnished by business, professional and specialist organisations

Notice Value(s)

Tender Value
£895,000,000 £100M-£1B
Lots Value
£895,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
£1,362,000,000 £1B-£10B

Notice Dates

Publication Date
14 Jan 20251 years ago
Submission Deadline
19 Jun 2023Expired
Future Notice Date
27 Jan 2023Expired
Award Date
16 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SECRETARY OF STATE FOR THE HOME DEPARTMENT
Additional Buyers

SECRETARY OF STATE FOR THE HOME DEPARTMENT, PUBLIC SAFETY GROUP, EMERGENCY SERVICES MOBILE COMMUNICATIONS PROGRAMME (ESMCP)

Contact Name
ESMCP Commercial, ESMCP User Services Commercial Lead
Contact Email
esmcp_user_services@homeoffice.gov.uk, esmcpsupplier@homeoffice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9EX
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IBM UNITED KINGDOM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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    "description": "The initial term of the contract is [84.5 months] and runs until 31st December 2031. The Authority may (at its sole discretion) extend the initial term by one or more extension periods by giving the supplier at least sixty (60) Working Days' notice before the end of the initial term (up to a maximum of 2 years in two separate 12 month periods). The Authority may (at its sole discretion) extend the initial term by one or more extension periods by giving the supplier at least sixty (60) Working Days' (as defined in the regulations') notice before the end of the initial term or beyond (up to a maximum of 2 years in two separate 12 month periods) The Home Office as Contracting Authority intends to put in place contracts for the ESN for use by or on behalf of itself and other UK public sector bodies (The Scottish Ministers acting through the Scottish Government, Safer Communities Directorate , The Welsh Ministers acting through the Welsh Government) in England, Scotland, and Wales (and their statutory successors and organisations created as a result of re-organisation or organisational changes). However, the services shall also be available for use by all UK contracting authorities (as defined in the Regulations) with a public safety, crime prevention or security remit, including, but not limited to, Central Government Departments (in particular the Secretary of State for the Home Department, the Secretary of State for Health and Social Care, the Scottish Ministers acting through the Scottish Government, and the Welsh Ministers acting through the Welsh Government and their Agencies and Non Departmental Public Bodies (NDPBs) (a list of Government Departments, Agencies and NDPBs can be found at: Departments, agencies and public bodies - GOV.UK - GOV.UK (www.gov.uk) he services shall also be available to the following entities: NHS bodies (i.e. NHS England, NHS Trusts, NHS Foundation Trusts and other NHS organisations including NHS Scotland and its organisations and Special NHS Boards in Scotland) (lists of such Authorities and Trusts can be found at: NHS England \" NHS provider directory NHS Wales health boards and trusts | GOV.WALES Organisations - Scotland's Health on the Web Local Authorities a list of such authorities can be found at: LOCAL AUTHORITY COUNCILS: England: County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users). See link: A-Z of councils online | Local Government Association https://www.local.gov.uk/topics http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm Scotland: Administered across 32 Council areas. See link: Councils | COSLA Wales: Administered across 22 Council areas. See link: Find your local authority | GOV. WALES https://www.gov.im/categories/home-and- neighbourhood/local-authorities/local-authority-contacts/ All territorial and specialist police forces in England, Wales, and Scotland, including National Crime Agency, College of Policing and other law enforcement agencies, all Police and Crime Commissioners and Police Authorities in the UK, Fire and Rescue Services Find a police force | Police.uk (www.police.uk) List of UK fire and rescue services (nationalfirechiefs.org.uk) Structure of the UK Ambulance Services - aace.org.uk. In addition, the services may be made available to Category 1 Responders so \"organisations identified as Category 1 or 2 responders under the Civil Contingencies Act (2004) which could include (transport operators, utility operators, and charities that interact with public safety bodies). Please note the following sections should be zero, however the current form does not allow for a zero entry: Number of tenders received from SMEs: (SME - as defined in Commission Recommendation 2003/361/EC) Number of tenders received from tenderers from other EU Member States",
    "awards": [
        {
            "id": "001272-2025-C18116-1",
            "relatedLots": [
                "1"
            ],
            "title": "User Services for Emergency Services Network (ESN)",
            "status": "active",
            "hasSubcontracting": true,
            "subcontracting": {
                "minimumPercentage": 0.63,
                "maximumPercentage": 0.63,
                "description": "Specialist services in support of overall User Services delivery"
            },
            "suppliers": [
                {
                    "id": "GB-FTS-134975",
                    "name": "IBM United Kingdom Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "001272-2025-C18116-1",
            "awardID": "001272-2025-C18116-1",
            "title": "User Services for Emergency Services Network (ESN)",
            "status": "active",
            "value": {
                "amount": 1362000000,
                "currency": "GBP"
            },
            "dateSigned": "2024-12-16T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 2
            }
        ]
    }
}