Notice Information
Notice Title
Out of Hours Call Centre
Notice Description
Call Centre
Lot Information
Lot 1
Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-037e90
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/031019-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,288,980 £1M-£10M
Notice Dates
- Publication Date
- 3 Nov 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 6 Oct 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- OPTIVO
- Contact Name
- Sabrina O'Brien
- Contact Email
- procurement@optivo.org.uk
- Contact Phone
- +44 8001216060
Buyer Location
- Locality
- CROYDON
- Postcode
- CR0 9XP
- Post Town
- Croydon
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI6 Outer London - South
- Small Region (ITL 3)
- TLI62 Croydon
- Delivery Location
- Not specified
-
- Local Authority
- Croydon
- Electoral Ward
- Fairfield
- Westminster Constituency
- Croydon West
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-037e90-2022-11-03T08:52:20Z",
"date": "2022-11-03T08:52:20Z",
"ocid": "ocds-h6vhtk-037e90",
"description": "(MT Ref:227854)",
"initiationType": "tender",
"tender": {
"id": "OP7335",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Out of Hours Call Centre",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"mainProcurementCategory": "services",
"description": "Call Centre",
"lots": [
{
"id": "1",
"description": "Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.",
"awardCriteria": {
"criteria": [
{
"name": "Customer Journey",
"type": "quality",
"description": "25%"
},
{
"name": "Mobilisation & Resourcing",
"type": "quality",
"description": "25%"
},
{
"name": "Working with Optivo",
"type": "quality",
"description": "10%"
},
{
"name": "Disaster Recovery",
"type": "quality",
"description": "10%"
},
{
"type": "price",
"description": "30%"
}
]
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
]
},
"awards": [
{
"id": "031019-2022-OP7335-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-67515",
"name": "Appello Careline Limited"
}
]
}
],
"parties": [
{
"id": "GB-FTS-3704",
"name": "Optivo",
"identifier": {
"legalName": "Optivo"
},
"address": {
"streetAddress": "125 High Street",
"locality": "Croydon",
"region": "UKI62",
"postalCode": "CR0 9XP",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Sabrina O'Brien",
"telephone": "+44 8001216060",
"email": "Procurement@optivo.org.uk"
},
"roles": [
"buyer",
"centralPurchasingBody"
],
"details": {
"url": "http://www.optivo.org.uk",
"buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-67515",
"name": "Appello Careline Limited",
"identifier": {
"legalName": "Appello Careline Limited"
},
"address": {
"streetAddress": "Oregon House, 19 Queensway, New Milton, Hampshire,",
"locality": "New Milton",
"region": "UK",
"postalCode": "BH25 5NN",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-103",
"name": "Public Procurement Review Service",
"identifier": {
"legalName": "Public Procurement Review Service"
},
"address": {
"streetAddress": "Cabinet Office",
"locality": "London",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 3450103503",
"email": "publicprocurementreview@cabinetoffice.gov.uk"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
}
}
],
"buyer": {
"id": "GB-FTS-3704",
"name": "Optivo"
},
"contracts": [
{
"id": "031019-2022-OP7335-1",
"awardID": "031019-2022-OP7335-1",
"status": "active",
"value": {
"amount": 1288980,
"currency": "GBP"
},
"dateSigned": "2022-10-07T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 5
},
{
"id": "2",
"measure": "smeBids",
"relatedLot": "1",
"value": 0
},
{
"id": "3",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "4",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 5
},
{
"id": "5",
"measure": "electronicBids",
"relatedLot": "1",
"value": 5
}
]
},
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:226619-2022:TEXT:EN:HTML"
}
],
"language": "en"
}