National Primary Care Clinician Database (NPCCD)

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)

This public procurement record has 6 releases in its history.

Award

12 May 2026 at 12:28

AwardUpdate

15 Jan 2026 at 15:39

Award

20 Sep 2024 at 11:09

Award

12 Sep 2023 at 10:54

Tender

01 Mar 2023 at 16:48

Planning

04 Nov 2022 at 16:41

Summary of the contracting process

The Scottish Government has completed a procurement process for the "National Primary Care Clinician Database (NPCCD)" service, which included the provision of business-as-usual support and maintenance covering Medical, Ophthalmic, and Dental workstreams. The contract, awarded to Sword IT Solutions, involves managing user services and addressing technical issues within a structured escalation framework. The procurement, using the Scottish Government Digital Technology and Cyber Services Dynamic Purchasing System, employed a selective method under a restricted procedure, ensuring compliance under the General Procurement Agreement (GPA). The signed contract was valued at £486,000 and was formalised on 29 April 2026. The process involved multiple stages, with significant competition among bidding entities, indicating a robust tendering environment centered around IT services within the UK region (UKM).

This procurement opportunity is a significant access point for businesses seeking to expand within the healthcare IT services sector. Enterprises that specialise in IT service management, particularly those offering consulting and technical support for healthcare databases, will find this contract beneficial for business growth. Companies equipped to provide comprehensive IT solutions, including service desk operations, user onboarding, and incident resolution, are well-suited to compete in such tenders. By participating in similar procurement processes, businesses can increase their credibility and visibility across public sector contracts, thereby enhancing their market position and opening new avenues within the public health technology landscape in the UK.

How relevant is this notice?

Notice Title

National Primary Care Clinician Database (NPCCD)

Notice Description

In line with the NPCCD Invitation to Tender, the supplier will provide business-as-usual (BAU) support and maintenance for the NPCCD service across Medical, Ophthalmic and Dental workstreams. This includes operating a service desk during core business hours, managing user onboarding/offboarding and role-based access, triaging and resolving incidents in accordance with an agreed escalation model, correcting data issues where appropriate, and providing ad hoc reporting and service performance information

Lot Information

Digital Technology Projects and Services

The procurement was undertaken via an Invitation to Tender under the Scottish Government Digital Technology and Cyber Services DPS (Lot 1). Two tender responses were received and evaluated in line with the published award criteria; overall scores were close, demonstrating a competitive outcome.

Digital Technology Resources

The Digital Technology Resources Lot will provide resource skills and expertise in support of digital technology projects or services provided by Public Bodies. Resources will typically assist with the delivery of digital technology requirements and will be commissioned to deliver specific objectives and tasks. The nature of digital technology resources typically required is diverse and some examples (non-exhaustive list) are; digital specialists, project & programme managers, user researcher, digital service design, business analysts, system designer, solutions architect, data architect, data modeller, product manager, systems developer, quality assurance analyst, web operations engineer, senior software engineer, network engineers/specialists, infrastructure engineers, test engineers data and analytics specialists and data scientists. To assess your suitability for Lot 2 you will be asked to provide information on 2 separate examples of services or projects your company has undertaken. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 500 words per example. The purpose of the examples is to demonstrate evidence of your capability in the delivery of Digital Technology Resources similar to those listed above. Responses must be provided in Part 4C - (Technical and professional ability) question 4C.1.2 of the SPD Document. Participants must complete and attach the experience template provided. Anonymised details will not be accepted. Participants should also provide details of any professional qualifications or accreditations (if appropriate) e.g. Agile (SCRUM, DSDM, XP, Kanban) Prince2 and ITIL. Details of your experience and professional qualifications should be provided in question 4C.6 of the SPD. This is required for information only. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions.

Digital Training Services

The Digital Training Services Lot will provide 3rd party ICT training services and support for Public Bodies. The nature of services and resources typically required is diverse and some examples (non-exhaustive list) are; off the shelf ICT training courses such as PRINCE2, Agile, Lean, etc. This could also include bespoke ICT training development for internal systems or an end to end service such as training requirements gathering, training strategy development and implementation. Individual trainers and training services such as "train the trainer" or Agile coaching are also included in scope. The services can be delivered in a classroom setting or remotely depending on the requirements. Training services or courses not related to ICT or Digital Technology are out of scope of this DPS. To assess your suitability for Lot 3 you will be asked to provide information on 2 separate examples of services or projects your company has undertaken. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 500 words per example. The purpose of the examples is to demonstrate evidence of your capability in the delivery of Digital Training Services similar to those listed above. Responses must be provided in Part 4C - (Technical and professional ability) question 4C.1.2 of the SPD Document. Participants must complete and attach the experience template provided. Anonymised details will not be accepted. Participants should also provide details of any professional qualifications or accreditations (if appropriate) e.g. Agile (SCRUM, DSDM, XP, Kanban) Prince2 and ITIL. Details of your experience and professional qualifications should be provided in question 4C.6 of the SPD. This is required for information only. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions.

Cyber Security Services

Cyber Security Services Lot will provide cyber security services and resources that will aim to support digital and cyber resilience for public bodies. The nature of services and resources typically required is diverse and some examples (non-exhaustive list) are; Cyber Security Specialists, Cyber Security services such as:- Penetration Testing, Cyber Security training and Assessment, Security Architecture Services, Risk Assessment and Management Services, Audit Review & Compliance, Incident Management & Response, Security Testing and Digital Forensics. The scope of this Lot will focus on the supply of services and resources assisting the delivery of cyber resilience. Cyber resilience services and resources will also likely involve: providing expert advice; recommendations; training; or systems testing and assessment. To assess your suitability for Lot 4 you will be asked to provide information on 2 separate examples of services or projects your company has undertaken. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 500 words per example. The purpose of the examples is to demonstrate evidence of your capability in the delivery of Cyber Security Services similar to those listed above. Responses must be provided in Part 4C - (Technical and professional ability) question 4C.1.2 of the SPD Document. Participants must complete and attach the experience template provided. Anonymised details will not be accepted. Participants should also provide details of any professional qualifications or accreditations (if appropriate) e.g. Agile (SCRUM, DSDM, XP, Kanban) Prince2 and ITIL. Details of your experience and professional qualifications should be provided in question 4C.6 of the SPD. This is required for information only. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-037f60
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043462-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services


CPV Codes

64200000 - Telecommunications services

71242000 - Project and design preparation, estimation of costs

71316000 - Telecommunication consultancy services

72000000 - IT services: consulting, software development, Internet and support

72212931 - Training software development services

72224000 - Project management consultancy services

72224100 - System implementation planning services

79421200 - Project-design services other than for construction work

80500000 - Training services

80531200 - Technical training services

80533000 - Computer-user familiarisation and training services

80533100 - Computer training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,278,468 £1M-£10M

Notice Dates

Publication Date
12 May 20261 months ago
Submission Deadline
31 Mar 202710 months to go
Future Notice Date
12 Dec 2022Expired
Award Date
31 Aug 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)
Additional Buyers

SCOTTISH GOVERNMENT

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8EA
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
4
Supplier Names

CAPGEMINI

CRUISE TECHNOLOGIES

STORM ID

SWORD IT SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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