Notice Information
Notice Title
RFI for a Repairs & Maintenance system that integrates with other portals and systems
Notice Description
Connexus Homes Limited are considering options for the provision of a Repairs & Maintenance system to manage the end-to-end processes for responsive repairs, voids, cyclical works, planned maintenance, gas, electrical, compliance, and ground-works operations. The system must also integrate seamlessly and in real-time with customer self-service, contractor and supplier portals and internal management systems to enable authorised users to diagnose and report faults, track and update job progress, view and upload related documents, photos and information, generate compliance certificates, raise orders and invoices, and monitor, analyse and report on service KPIs and performance.
Lot Information
Repairs & Maintenance System
Connexus Homes Limited is currently reviewing the provision of a Repairs & Maintenance system that integrates seamlessly and in real-time with customer self-service, contractor and supplier portals and existing management systems. Connexus Homes Limited are committed to delivering a first-class universal repairs and maintenance service to customers that offers resolution at the first point of contact. Our 'Connexus Way' operating model aims to put the customer front and centre and deliver efficient and equitable services to all users based on modern accessible systems. As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers' abilities, core business and strategic outlook with respect to the Repairs & Maintenance system provision. Additional information: The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity.
Customer Self-service SystemConnexus Homes Limited are considering options for the provision of a Customer Self-service System to enable customers to access self service facilities online through our website and/or their own devices (PC, tablet, smart-phone and SMS). The system must integrate seamlessly and in real-time with our existing management systems to enable authorised users to update personal and household details, view available properties and make applications, set up direct debits and payment arrangements, diagnose and book repairs and view repairs history, receive reminders and update appointments, send messages and feedback, and view self-fix information, videos and bulletins. As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers' abilities, core business and strategic outlook with respect to the Customer Self-Service system provision. Additional information: The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-038409
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/032153-2022
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
51 - Installation services (except software)
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
48170000 - Compliance software package
48217000 - Transaction-processing software package
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
48400000 - Business transaction and personal business software package
48430000 - Inventory management software package
48514000 - Remote access software package
48627000 - Real-time operating system software package
48700000 - Software package utilities
48980000 - Programming languages and tools
51610000 - Installation services of computers and information-processing equipment
72000000 - IT services: consulting, software development, Internet and support
72200000 - Software programming and consultancy services
72210000 - Programming services of packaged software products
72220000 - Systems and technical consultancy services
72221000 - Business analysis consultancy services
72222000 - Information systems or technology strategic review and planning services
72223000 - Information technology requirements review services
72224000 - Project management consultancy services
72224100 - System implementation planning services
72224200 - System quality assurance planning services
72225000 - System quality assurance assessment and review services
72226000 - System software acceptance testing consultancy services
72227000 - Software integration consultancy services
72228000 - Hardware integration consultancy services
72240000 - Systems analysis and programming services
72250000 - System and support services
72254000 - Software testing
72265000 - Software configuration services
72266000 - Software consultancy services
72267000 - Software maintenance and repair services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Nov 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 13 Feb 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONNEXUS HOMES LIMITED
- Contact Name
- Tracy Penrose-Gould
- Contact Email
- pmo@connexus-group.co.uk
- Contact Phone
- +44 3332313233
Buyer Location
- Locality
- CRAVEN ARMS
- Postcode
- SY7 9BW
- Post Town
- Shrewsbury
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG22 Shropshire
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Shropshire
- Electoral Ward
- Church Stretton and Craven Arms
- Westminster Constituency
- South Shropshire
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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