Planning

Pension Wise & Pension Guidance Services

MONEY AND PENSIONS SERVICE

This public procurement record has 1 release in its history.

Planning

16 Dec 2022 at 14:52

Planning Notice
Summary of the contracting process

The Money and Pensions Service is planning a tender titled "Pension Wise & Pension Guidance Services" in the services category. The procurement process is at the planning stage. The organisation is based in London, United Kingdom, with Laura Bradshaw as the contact person. The tender aims to review the delivery of pension services, seeking market feedback through a Request for Information. A virtual event is scheduled for interested suppliers on 10th January 2023.

This tender opportunity focuses on providing guidance and support to citizens accessing pension savings. Businesses suited to compete include service providers experienced in delivering virtual customer support at scale and handling regulatory compliance. The tender offers opportunities for businesses proficient in managing customer interactions, quality assurance processes, and meeting specific service requirements outlined for Pension Wise and Pension Guidance services.

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Notice Information

Notice Title

Pension Wise & Pension Guidance Services

Notice Description

The Money and Pension Service (MaPS) are undertaking a review of the potential combined delivery for Pension Wise and Pension Guidance services and is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to gain a better understanding of the capacity and appetite of the market to deliver the proposed services.

Lot Information

Lot 1

Service Objectives: * Pension Customers will have the guidance they need at the right time. We will help people navigate our services. Our services will be more efficient and more effective as we direct people to the right channel and guidance first time. * Those most in need will have access to support and assistance at the time they need it, thus avoiding potentially detrimental decisions * Our focus will evolve to reflect changing behaviours in relation to increasing demand for digital and multi-channel services. * In line with our consumer guidance strategy, and legislative remit, guidance gaps are identified and filled. The current model delivers the following services: - Pension Wise - Service Requirements: * Eligibility - citizens aged over 55 looking to access DC pension savings * 45mins - 1hour long scripted conversation covering 6 Pension Freedom Options, pros, cons and risks. * Scale of up to 250,000 appointments per year with variable demand across months * The session will be undertaken virtually either by telephone or video. * There may be a limited requirement for face-to-face sessions. * You must be able to cater for Welsh language, and those with accessibility needs i.e. British Sign Language. * There may also be a requirement for managing customer bookings, queries and feedback. * Regular reporting on customer metrics will be required, as will compliance with MaPS standards and ensuring that quality is at an acceptable level. * Supplier will be required to undertake QA processes and provide assurance to MaPS. Pension Guidance - Service Requirements: * Eligibility - all citizens who require guidance on any and all aspects of their pension savings including Defined Contribution and Defined Benefit (Private and Public Sector) * Scale of up to 20-25k per month reactive telephone calls with variable demand across months, 500 pre-arranged appointments to provide guidance for safeguarding benefits and divorce cases and provide pre-arranged outreach seminars. * There may also be a requirement for managing customer bookings, queries and feedback. * Regular reporting on customer metrics will be required, as will compliance with MaPS standards and ensuring that quality is at an acceptable level. * Supplier will be required to undertake QA processes and provide assurance to MaPS. Additional information: We will be holding a virtual event on 10th January 2023 at 12.30pm via Microsoft Teams, to give interested suppliers further information about our requirements. If you are interested in attending this event please contact Laura Bradshaw to obtain joining instructions, at commercial@maps.org.uk with 'MaPS Pension Wise/Pension Guidance' as the subject.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-039209
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035703-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20223 years ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MONEY AND PENSIONS SERVICE
Contact Name
Laura Bradshaw
Contact Email
commercial@maps.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC1N 2TD
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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