Planning

Website & App Development and Support including provision of SEO and content services

LONDON NORTH EASTERN RAILWAY LTD.

This public procurement record has 1 release in its history.

Planning

13 Jan 2023 at 16:37

Planning Notice
Summary of the contracting process

The London North Eastern Railway Ltd. is planning a procurement for "Website & App Development and Support including provision of SEO and content services" under the services main procurement category. The aim is to revolutionise the digital customer experience for rail travellers, encompassing activities such as solution design, UX, SEO, and ongoing support. The tender, with ID "RFX REQ1000175," is in the planning stage. Potential suppliers are advised to respond to a questionnaire by Friday 3rd February 2023. The future notice date is set for 1st March 2023.

This opportunity presented by London North Eastern Railway Ltd. is ideal for businesses specializing in IT services, consulting, software development, and Internet support. Companies with expertise in digital transformation, online customer experience, and rail transport services will find this tender suitable. The procurement initiative is tailored to create a mobile-first experience for customers, providing enhanced online booking capabilities and improved digital channels, with a focus on market leadership in the transport industry, offering opportunities for growth and innovation within the retail ecosystem.

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Notice Information

Notice Title

Website & App Development and Support including provision of SEO and content services

Notice Description

LNER are on a journey to revolutionise the digital customer experience for rail travellers in the UK and further afield. Our customers' digital and online booking needs are evolving quickly, and we are looking to procure a supplier to join us on this exciting journey to develop and support our LNER Website and App under a single contract, helping us build on synergies and efficiencies across both channels. We need be able to provide our customers with a slick, intuitive, mobile-first experience for searching, comparing, and booking rail tickets and extras, as well as being able to manage their bookings online and find information about our services. LNER run long-distance high-speed services on a route that stretches over 900 miles, and a key part of our ambitious digital transformation programme is to develop our online channels (specifically Web & App) and search presence further to become market-leading in the transport industry, and to allow us to accelerate and deliver our innovative digital roadmap. We are reprocuring to provide a renewed basis for continued online investment in our Website and App over the next 3 years - this will encompass the management and evolution of our full retail ecosystem & middleware components, ongoing support and maintenance, a website rebuild, CMS administration, SEO management, accessibility, and development of projects from inception through to delivery. The new arrangement aims to be in place by Summer 2023, to build on our vision of a world-class, mobile-first digital offering which will provide a best-in-class experience for retailing solutions that are scalable and reusable with the ability to white label as required. We expect that this will include significant development to improve on the design and effectiveness of our current digital channels.

Lot Information

Lot 1

Work activities will include discovery & innovation to support new features, solution design, scoping requirements, UX & design, user research, development, SEO & content management, accessibility, testing, delivery, support, performance analytics / KPI measurement and continuous improvement of the LNER Website and App. LNER is looking to engage with potential suppliers in the market with a view to publish a tender for the requirement in the next 60 days or so. Applicants are requested to complete the questionnaire located at https://forms.office.com/e/gPeCfpS3mV to give initial insights by Friday 03 February 2023 Additional information: Applicants are requested to complete the questionnaire located at https://forms.office.com/e/gPeCfpS3mV to give initial insights by Friday 03 February 2023

Renewal: This is an ongoing requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03977f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001169-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20233 years ago
Submission Deadline
Not specified
Future Notice Date
1 Mar 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LTD.
Contact Name
Not specified
Contact Email
anke.tymens@lner.co.uk
Contact Phone
Not specified

Buyer Location

Locality
YORK
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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