Planning

TfL - Passenger Incident Management System 'PIMS'

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

01 Mar 2023 at 16:17

Planning Notice
Summary of the contracting process

The procurement process is initiated by Transport for London (TfL) for the Passenger Incident Management System 'PIMS'. The procurement is planned under the services category in the IT services industry. The tender is in the planning stage, with TfL seeking to engage in a re-procurement exercise due to the expiry of the incumbent system's licence in 2025. The opportunity involves the development and implementation of a new incident management system for London's transport network, leveraging AI and data technology for improved efficiency and safety. The market sounding exercise is intended to gather feedback for TfL to make informed decisions.

This tender by TfL presents opportunities for businesses in IT services, software development, consulting, and traffic monitoring to bid for the development and implementation of the Passenger Incident Management System. Companies offering innovative and cost-effective incident management solutions, particularly those with expertise in AI and data technology, are well-suited to compete. As the system is critical for managing incidents across Transport for London's network, successful bidders can contribute to enhancing London's transport safety and operational efficiency.

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Notice Information

Notice Title

TfL - Passenger Incident Management System 'PIMS'

Notice Description

Transport for London's (TfL) response to incidents on London's Road network, Underground systems, and the Elizabeth Line is managed and recorded by the Network Management Control Centre, London Underground Control Centre, and the Rail for London Infrastructure Control Centre. The licence for the incumbent incident management system is due to expire in 2025, as such TfL are now seeking to engage in a re-procurement exercise to ensure maintenance of this Mission Critical operational capability. Transport for London is exploring the opportunities to replace these operational systems with a cost effective, scalable, fit for purpose solution(s). The proposed solution should allow TfL to fully utilise current and future standards across the incident management marketplace and to embrace the evolving Artificial Intelligence (AI) and data technology landscape to deliver efficiencies and other improvements as part of our evolving incident management data strategy. This will enable TfL to deliver its strategic objectives as a transport authority and provide a step change in the use of incident data and information. Across all control centres, several hundred incidents are managed through the system each day - ranging from minor incidents through to emergencies. The system is critical for the tracking and efficient management of incidents and ensuring that information is shared efficiently with both key internal stakeholders and other organisations. In order to keep London safe and moving the system needs to be highly available with minimum downtime. The intention of this PIN is to engage in a soft market testing exercise by way of a Market Sounding Questionnaire 'MSQ', in order to ensure that TfL can make an informed decision in terms of the best way to fulfil its requirements. A copy of the MSQ can be requested by sending an email to the following address: pimscommercial@tfl.gov.uk

Lot Information

Lot 1

The development and implementation of a pan Tfl Passenger Incident Management System and ongoing support and maintenance. This is the first stage of our internal process to investigate options and will feed into strategic decisions on the way forward. The date shown below is the best estimate. Interested parties will be kept informed of any updates. Additional information: This PIN notice does not constitute a call for competition to procure any services, supplies or works for TfL and TfL is not bound to accept any proposals offered. TfL is not liable for any costs, fees or expenses incurred by any party participating in the Market Survey Questionnaire exercise. Any procurement of any services, supplies or works by TfL in due course will be carried out strictly in accordance with the provisions of the Public Contracts Regulations 2015 A copy of the MSQ can be requested by sending an email to: pimscommercial@tfl.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03ad5b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006056-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

63712710 - Traffic monitoring services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Mar 20232 years ago
Submission Deadline
Not specified
Future Notice Date
31 Jul 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Kiran Rooprai
Contact Email
pimscommercial@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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