Award

Customer Support Fund

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 1 release in its history.

Award

10 Mar 2023 at 20:10

Award Notice
Summary of the contracting process

The Northern Gas Networks Limited has completed the procurement process for the "Customer Support Fund" contract in the services category. The contract aims to provide financial support to customers in need, focusing on gas connections and central heating. The procurement method used was a limited Award procedure without prior publication of a call for competition. The key dates for this contract include the award date on 10th March 2023. The contracting authority is Northern Gas Networks Limited, based in Leeds, United Kingdom.

This tender for the Customer Support Fund contract presents an opportunity for businesses involved in services related to the oil and gas industry. Businesses well-suited to compete are those with expertise in providing gas connections, central heating systems, and financial support services. Communitas Energy CIC has been awarded the contract and is the key supplier for this scheme due to their established customer relationships and access to relevant information for assessing applicants. Companies looking to grow in the energy and cost of living support sector could potentially benefit from engaging in similar future tenders.

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Notice Information

Notice Title

Customer Support Fund

Notice Description

Through experience in RIIO-1 and more recently as a result of the energy and cost of living crises, NGN acknowledge that we serve many customers, who are in desperate need of financial support. Many have been unable to access funding as a result of falling through gaps in funding streams. For these customers, we set up a support / hardship fund, in partnership with existing similar funds. Access to this fund has a strict set of criteria, to ensure that we are not duplicating any other available funding streams. The fund is facilitated by NGN however, delivered by experts in their field. This element of the fund is to provide assisted gas connections and / or first time central heating and is facilitated by our fuel poor partner (CE) and contractors who can provide internal measures

Lot Information

Lot 1

Through experience in RIIO-1 and more recently as a result of the energy and cost of living crises, NGN acknowledge that we serve many customers, who are in desperate need of financial support. Many have been unable to access funding as a result of falling through gaps in funding streams. For these customers, we set up a support / hardship fund, in partnership with existing similar funds. Access to this fund has a strict set of criteria, to ensure that we are not duplicating any other available funding streams. The fund is facilitated by NGN however, delivered by experts in their field. This element of the fund is to provide assisted gas connections and / or first time central heating and is facilitated by our fuel poor partner (CE) and contractors who can provide internal measures. This service is supplied by Communitas Energy CIC.

Procurement Information

NGN's fuel poor partner, Communitas Energy are the only supplier who have the established customer relationship and access to relevant information through the fuel poor assessment work and therefore the ability to determine appropriate applicants for the customer support fund scheme as outlined in this contract. It would not be possible to have the same set up with any other supplier as a result of this.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03b212
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007152-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

76 - Services related to the oil and gas industry

CPV Codes

76000000 - Services related to the oil and gas industry

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£110,000 £100K-£500K

Notice Dates

Publication Date
10 Mar 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Mar 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Harriet Wilkes
Contact Email
hwilkes@northerngas.co.uk
Contact Phone
+44 7813523683

Buyer Location

Locality
LEEDS
Postcode
LS15 8TU
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE4 West Yorkshire
Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

COMMUNITAS ENERGY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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