Award

2223-0170 Home Care Flexible Framework

ISLINGTON COUNCIL

This public procurement record has 2 releases in its history.

Award

27 Sep 2024 at 15:32

Tender

20 Apr 2023 at 13:03

Summary of the contracting process

Islington Council has completed the procurement process for the "2223-0170 Home Care Flexible Framework" contract, which is a vital part of their Adult Social Care vision. This tender, classified under Health and social work services (CPV 85000000), aims to provide home care services, including personal care, reablement, support with medication, and household tasks for residents in need. The procurement process, which followed the open procedure under the Public Contracts Regulations 2015 (PCR), culminated in the awarding of contracts on 30th August 2024, with an estimated total value of £170 million. The council has divided the work into three localities—North, South, and Central—within London, ensuring an integrated approach to home care services. Key deadlines and stages included an active tender status as of 14th June 2023, and the subsequent award stage.

This framework presents significant opportunities for businesses specialising in health and social care services. Small and medium-sized enterprises (SMEs) such as Eazy Innovations C.I.C., Care Central Ltd, and Goldsmith Personnel Ltd, alongside larger firms like MiHomecare Limited and London Care Ltd, have been appointed suppliers. The tender's broad focus on improving outcomes through a personalised, strengths-based approach, while ensuring fair pay and good conditions for the workforce, aligns with the Council’s objectives of driving an inclusive economy and community wealth building. Businesses capable of delivering high-quality, diverse, and scalable services stand to benefit from participating in this framework, which also allows flexibility in service placement and demands robust assessment criteria covering social value, service delivery, and customer care.

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Notice Title

2223-0170 Home Care Flexible Framework

Notice Description

Home care is a key component of Islington's Adult Social Care vision to support residents to live healthy, fulfilling and independent lives; maximising independence and connecting them with their community, ensuring equality and fairness throughout. Home Care, also known as Domiciliary Care, covers a wide range of activities, including but not limited to, personal care; reablement; support with medication and household tasks to support people with long-term care needs in the community. Residents may require these services for a short period to recover from illness or injury for example, or for a longer period to allow them to remain safe, independent and living in their own home. Our ambitions for Home Care centres around four key areas: * Improving outcomes for residents through a personalised, strengths-based approach that maximises wellbeing and independence for all * Ensuring capacity within high quality provision able to meet diverse needs and fluctuations in demand * Driving a more inclusive economy through fair pay and good conditions for the care workforce; and community wealth building Page 4 to 10 * Delivering greater value for money by better managing demand, preventing or delaying escalation of need To enable an integrated approach to home care, through locality-based provision the borough will be divided three localities: North, South and Central. As the value of the contract is above the threshold for wider advertising of the opportunity, a Contract Notice will be published on Contracts Finder and Find a Tender (FTS). This procurement is being conducted in accordance with the Public Contracts Regulations 2015 (the PCR). The procurement is subject to the 'light-touch regime' under Section 7 Social and Other Specific Services of Part 2 of the PCR. Under Regulation 76 the Council is free to establish a procedure, provided that the procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (service providers) and is initiated by a contract notice. The Council has utilised the flexibility allowed under the 'light-touch regime' to design a process that will ensure a robust assessment of providers prior to being appointed to the framework agreement, and to allow flexibility around procedures for placement of individual service users. The procedure the Council has designed is based on the open procedure.

Lot Information

Lot 1

Guaranteed hours/ minimum hours threshold Mixed sized bundles of guaranteed hours contracts across North, Central and South localities in Islington will then be awarded. This element of the process will see the Council discuss with each provider to determine capacity for the number of hours on offer across a locality, as well as preferences as to which locality each provider wants to work in. The bundles of guaranteed hours will be below anticipated demand so providers will be able to exceed contracted (guaranteed) hours but not under-deliver once the service is fully implemented. The purpose of the guarantee is to ensure that the provider has a guaranteed payment to enable a more sustainable service. The guaranteed hours will also form the minimum hours threshold for the contract (i.e. the minimum hours that must be delivered by the appointed provider per year). The hours will only be guaranteed and required to be delivered following a mobilisation period to be agreed between the Council and the successful provider(s) where the provider will incrementally increase their hours. It is anticipated that mobilisation period will be six to twelve months and ongoing progress will be monitored on a regular basis to support providers to meet the minimum hours.

Lot 2

There will be no guaranteed business and delivery of Social Value will be proportionate to contracted number of hours. Social Value deliverables will be monitored as part of contract management. All providers that meet the minimum requirements in the method statement questions in Part 4 of the ITT and meet requirements for pricing will be appointed to the Lot 2 Framework. This appointment may include the allocation of the provider to a particular specialism, though providers without a specialism will also be appointed. Lot 2 bids will be evaluated after Lot 1 bids, with those unsuccessful in being appointed to Lot 1 but still meeting the minimum requirements for that Lot then being automatically appointed to the Lot 2 Framework. Lot 2 may be reopened at the Council's discretion. The decision is likely to be based on the capacity across the Lot 2 Framework, especially where there has been provider failure, or the presence of new, innovative providers entering the market.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03c256
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031060-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£170,000,000 £100M-£1B
Lots Value
£170,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
£170,000,000 £100M-£1B

Notice Dates

Publication Date
27 Sep 20241 years ago
Submission Deadline
14 Jun 2023Expired
Future Notice Date
Not specified
Award Date
29 Aug 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ISLINGTON COUNCIL
Contact Name
Not specified
Contact Email
procurement@islington.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
N/A
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLI London

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
23
Supplier Names

BRIGHT FUTURE CARE

CARE CENTRAL

CERA CARE OPERATIONS

CIRCLE OF CARE SERVICE

EAZY INNOVATIONS

GOLDSMITH PERSONNEL

HARTWIG CARE

HOMEDOTCARE

IMMEDIATE QUALITY CARE

J.C.MICHAEL GROUPS

KAAMIL EDUCATION LTD TRADING AS DARYEL CARE

LONDON CARE

MIHOMECARE

NEMA HOME CARE

PRIME WAY CARE

PRINGLE'S CARE SERVICES

RATHER HOME

RIVER GARDEN CARE

STERLING STANDARD CARE GROUP

SUPREME COMPANY AND SONS LTD T/A SUPREME HOME CARE

TEMP EXCHANGE

THAMES HOMECARE SERVICE

VISTA CARE SOLUTIONS LIMITED T/A SUNLIGHT CARE GROUP

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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