TenderUpdate

Low Code Customer Experience Platform (Cloud Based)

DONCASTER COUNCIL

  • Contract Timeline

    Publication Date

    13th June 2023 15:30:19 PM

  • Contract Summary

    The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-03d0b5

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72000000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    DONCASTER COUNCIL

    Buyer Name

    Jemma Kirkham

    Buyer Email

    Jemma.Kirkham@doncaster.gov.uk

    Buyer Phone

    +44 1302736654

    Buyer Address

    Civic Office, Waterdale

    Doncaster

    DN1 3BU

    United Kingdom

View contract on Find a Tender Service

Tender

Low Code Customer Experience Platform (Cloud Based)

DONCASTER COUNCIL

  • Contract Timeline

    Publication Date

    31st May 2023 14:24:44 PM

    Tender Deadline

    30th June 2023 11:00:00 AM   Expired

  • Contract Summary

    The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-03d0b5

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72000000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    DONCASTER COUNCIL

    Buyer Name

    Jemma Kirkham

    Buyer Email

    Jemma.Kirkham@doncaster.gov.uk

    Buyer Phone

    +44 1302736654

    Buyer Address

    Civic Office, Waterdale

    Doncaster

    DN1 3BU

    United Kingdom

View contract on Find a Tender Service