Tender

Low Code Customer Experience Platform (Cloud Based)

DONCASTER COUNCIL

This public procurement record has 2 releases in its history.

TenderUpdate

13 Jun 2023 at 15:30

Tender Notice
Tender

31 May 2023 at 14:24

Tender Notice
Summary of the contracting process

The City of Doncaster Council is seeking suppliers to provide a Cloud-based Low-Code Customer Experience Platform as part of its new Customer Experience Strategy 2023 - 2026. The strategy aims to enhance the experience of residents by increasing digital access. The Council invites bids for a platform that can be developed and utilised across both Council and Partner Organisations. The deadline for bid submissions has been extended to 10th July 2023.

This tender from Doncaster Council presents an opportunity for IT service providers specialised in consulting, software development, and Internet support. Businesses capable of delivering innovative digital solutions tailored to improving customer experience are well-suited to compete. The procurement process is currently at the tender stage, with bids required to be submitted electronically or in writing by the extended deadline of 10th July 2023. Suppliers should consider the Council's Customer Experience Strategy as they prepare their proposals.

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Notice Information

Notice Title

Low Code Customer Experience Platform (Cloud Based)

Notice Description

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

Lot Information

Lot 1

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

Renewal: Extension available - 60 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03d0b5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016771-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jun 20232 years ago
Submission Deadline
30 Jun 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DONCASTER COUNCIL
Contact Name
Jemma Kirkham
Contact Email
jemma.kirkham@doncaster.gov.uk
Contact Phone
+44 1302736654

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLE3 South Yorkshire, TLE31 Barnsley, Doncaster and Rotherham
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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