ID 5094524 - DfE - Invest NI - Replacement Customer Portal

{
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    "id": "ocds-h6vhtk-03db80-2025-04-16T14:34:13+01:00",
    "date": "2025-04-16T14:34:13+01:00",
    "ocid": "ocds-h6vhtk-03db80",
    "description": "Contract monitoring: the successful contractor's performance on the contract will be regularly monitored. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in construction and procurement delivery. (CPD) for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period this may be considered grounds for termination of the contract at your expense as provided for in the Conditions of Contract. In lieu of termination, CPD may issue a Notice of Written Warning or a Notice of Unsatisfactory Performance. A supplier in receipt of multiple. Notices of Written Warning or a Notice of Unsatisfactory Performance may, in accordance with The Public Contracts Regulations 2015 (as amended), be excluded from future public procurement competitions for a period of up to three years.",
    "initiationType": "tender",
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        "id": "ocds-h6vhtk-03db80",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "ID 5094524 - DfE - Invest NI - Replacement Customer Portal",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72212445",
            "description": "Customer Relation Management software development services"
        },
        "mainProcurementCategory": "services",
        "description": "Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI's overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI's digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.",
        "lots": [
            {
                "id": "1",
                "description": "Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI's overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI's digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Additional information: Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is PS7m including VAT. The figure indicated in II.1.5 represents a maximum contract value of PS12,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.",
                "status": "cancelled",
                "value": {
                    "amount": 12500000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Please refer to section II.2.11 - Information about Options, description of options."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
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                "hasOptions": true,
                "options": {
                    "description": "The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months 4 years.It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' of at least Phase 1 no later than the January 2026.Contracting for the licensing, maintenance support will be for an initial period of 4 years from Go-Live of Phase 1, following which therewill be two optional extension periods of 3 years each 4+3+3 yrs.There will be a break point at the end of years 4, 7 10 and at least 6 months prior to their expiry the client will assess whether thesolution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 Jan 2036, subject to approval obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall besubject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution."
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "AC1 Implementation Plan",
                            "type": "quality",
                            "description": "6.86"
                        },
                        {
                            "name": "AC2 Design of Proposed Solution",
                            "type": "quality",
                            "description": "6.86"
                        },
                        {
                            "name": "AC3 Creation, Validation Submission of Claims",
                            "type": "quality",
                            "description": "6.86"
                        },
                        {
                            "name": "AC4 Optimising User Experience",
                            "type": "quality",
                            "description": "6.86"
                        },
                        {
                            "name": "AC5 Configurability",
                            "type": "quality",
                            "description": "4.41"
                        },
                        {
                            "name": "AC6 Management Vouching of Claims",
                            "type": "quality",
                            "description": "3.92"
                        },
                        {
                            "name": "AC7 Data Architecture",
                            "type": "quality",
                            "description": "3.43"
                        },
                        {
                            "name": "AC8 Security, Support and Maintenance",
                            "type": "quality",
                            "description": "3.43"
                        },
                        {
                            "name": "AC9 Technical Architecture",
                            "type": "quality",
                            "description": "3.43"
                        },
                        {
                            "name": "AC10 Timesheet Processing",
                            "type": "quality",
                            "description": "2.94"
                        },
                        {
                            "name": "AC11 Implementation Team Experience",
                            "type": "quality",
                            "description": "6.3"
                        },
                        {
                            "name": "AC12 Project Manager and/or Account Manager Experience",
                            "type": "quality",
                            "description": "2.1"
                        },
                        {
                            "name": "AC13 UX/UI Resource",
                            "type": "quality",
                            "description": "2.1"
                        },
                        {
                            "name": "AC14 Social Value",
                            "type": "quality",
                            "description": "10.5"
                        },
                        {
                            "name": "AC15",
                            "type": "cost",
                            "description": "30"
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                }
            }
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                "id": "1",
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                    {
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                        "description": "Business intelligence software package"
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                        "scheme": "CPV",
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                        "description": "Communication software development services"
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                        "description": "System, storage and content management software package"
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                    {
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                        "id": "48445000",
                        "description": "Customer Relation Management software package"
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                        "region": "UKN"
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                        "region": "UKN0"
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                        "region": "UKN"
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                "deliveryLocation": {
                    "description": "Northern Ireland"
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        "communication": {
            "futureNoticeDate": "2023-06-22T00:00:00+01:00",
            "atypicalToolUrl": "https://etendersni.gov.uk/epps"
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        "coveredBy": [
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        "value": {
            "amount": 12500000,
            "currency": "GBP"
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        "documents": [
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        ],
        "contractTerms": {
            "performanceTerms": "Before the intention to award phase, as part of the verification process, the Supplier that has the highest mark for quality and cost and confirmed compliance with the mandatory requirements in Schedule 2 (Specification) will be required to provide a working demonstration of their proposed solution. Demonstrations will be to a party of up to 15 people. The supplier will bear any costs relating to travelling to the location and any associated lodging costs. These demonstrations will take. place in the Invest NI Headquarters, Bedford Street, Belfast (unless agreed otherwise) and must be within 3 weeks of a request from the Buyer to hold such a verification exercise. The solution must be demonstrated comprehensively against the requirements marked with 'V'. within the mandatory requirements. This is to ensure that the solution meets the requirements. A guided Scenario is presented in Annex. AB1 of the procurement specification on how these requirements could be demonstrated. This is supported by Annexes AB2 (example. Application Form), AB3 (example Eligibility Checker flow) and AB4 (example Online Claims Supplier Data). This exercise will be used to. confirm responses. Scores may be amended downwards where verification indicates that performance is less than previously stated within the supplier's bid. In the event that any element of the verification of the proposed solution cannot be met the panel will mark the bid as a Fail and the next highest scoring supplier will be asked to provide a working demonstration of their solution. In the event that a quality score is reduced which results in the score initially awarded falling below that of the next highest scoring Supplier then the next. highest scoring tender will be asked to provide a working demonstration of their solution. The supplier with the highest scoring compliant. bid and solution that successfully passes the verification process will then be awarded the contract."
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-11-12T15:00:00Z"
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            "bidValidityPeriod": {
                "endDate": "2025-02-10T23:59:59Z"
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        "awardPeriod": {
            "startDate": "2024-11-12T15:30:00Z"
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        "bidOpening": {
            "date": "2024-11-12T15:30:00Z"
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        "hasRecurrence": false,
        "reviewDetails": "CPD complied with the Public Contracts Regulations 2015 (as amended)... and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into."
    },
    "parties": [
        {
            "id": "GB-FTS-85744",
            "name": "Invest Northern Ireland",
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                "legalName": "Invest Northern Ireland"
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                "postalCode": "BT3 9ED",
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            "name": "The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.",
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