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ID 5094524 - DfE - Invest NI - Replacement Customer Portal

Invest Northern Ireland

This public procurement record has 3 releases in its history.

Award

16 Apr 2025 at 14:34

Award Notice
Tender

04 Oct 2024 at 11:34

Tender Notice
Planning

21 Jun 2023 at 17:34

Planning Notice
Summary of the contracting process

Invest Northern Ireland (Invest NI) is conducting a procurement process to replace its current MyINI Customer Portal, initially launched in 2017 as part of their overall Customer Relationship Management (CRM) system. This procurement falls under the services industry category, specifically focusing on Customer Relationship Management software development services. The contracting authority has planned an active procurement stage with the tender process initiated, and it is expected that the supplier will be appointed by December 2024. Key deadlines include the 'Go-Live' for Phase 1 by January 2026, and the contract will include an initial period of four years from Go-Live, with two optional extension periods of three years each. This procurement uses the open procedure method and is being held in Northern Ireland.

This tender provides significant opportunities for businesses specializing in CRM software development and support services. It entails not just the development of a next-generation customer portal but also its integration with existing back-office systems. The contract value, estimated at up to £12.5 million excluding VAT, reflects the potential scale and scope of the project, including optional extensions up to January 2036. Businesses that can offer comprehensive software package solutions, including software package interconnectivity, document management, communication software development, system storage, and content management are well-suited to compete. The high contract value and long-term engagement provide substantial growth potential for successful suppliers.

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Notice Information

Notice Title

ID 5094524 - DfE - Invest NI - Replacement Customer Portal

Notice Description

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI's overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI's digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

Lot Information

Lot 1

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI's overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI's digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Additional information: Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is PS7m including VAT. The figure indicated in II.1.5 represents a maximum contract value of PS12,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.

Options: The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months 4 years.It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' of at least Phase 1 no later than the January 2026.Contracting for the licensing, maintenance support will be for an initial period of 4 years from Go-Live of Phase 1, following which therewill be two optional extension periods of 3 years each 4+3+3 yrs.There will be a break point at the end of years 4, 7 10 and at least 6 months prior to their expiry the client will assess whether thesolution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 Jan 2036, subject to approval obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall besubject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

Renewal: Please refer to section II.2.11 - Information about Options, description of options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03db80
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015597-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48211000 - Platform interconnectivity software package

48311000 - Document management software package

48445000 - Customer Relation Management software package

48482000 - Business intelligence software package

48780000 - System, storage and content management software package

72212445 - Customer Relation Management software development services

72212510 - Communication software development services

Notice Value(s)

Tender Value
£12,500,000 £10M-£100M
Lots Value
£12,500,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£12,500,000 £10M-£100M

Notice Dates

Publication Date
16 Apr 20251 years ago
Submission Deadline
12 Nov 2024Expired
Future Notice Date
22 Jun 2023Expired
Award Date
8 Apr 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Invest Northern Ireland
Additional Buyers

Invest Northern Irleland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLN Northern Ireland
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Thornacre Engineering Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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