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Dynamic decision and Case Management System

Police Digital Service

This public procurement record has 3 releases in its history.

Award

06 Mar 2025 at 13:10

Award Notice
TenderUpdate

18 Jul 2023 at 10:24

Tender Notice
Tender

23 Jun 2023 at 16:54

Tender Notice
Summary of the contracting process

The Police Digital Service recently awarded a contract for the Dynamic Decision and Case Management System (previously referred to as NP21RM) to Black Rainbow Ltd. This public procurement process is a significant step in supporting the UK Police Digital Strategy 2030. The project's aim is to provide a robust, interoperable ICT solution for proactive investigations and operations within law enforcement agencies across the UK. The tender process followed a Competitive Procedure with Negotiation, ultimately establishing a framework agreement with an estimated value of £15,236,589 GBP. The contract was signed on 6th March 2025, and its scope spans across all UK police forces and national law enforcement agencies, focusing on proactive case management, decision support, and situational awareness capabilities. The initiative supports the strategic vision of aligning national police data and technology by enhancing effective decision-making and prioritising public and officer safety.

This tender represents a substantial business growth opportunity, particularly for IT and software development firms specialising in security, integration, and support services. Businesses with capabilities in end-to-end case management, application development, desktop infrastructure, system integration, and the provision of COTS software are well-suited to participate in this tender. Suppliers must meet specific security requirements, including NPPV3 or SC clearance, to access tender documents. As this contract encompasses new developments, integration with existing systems, and support for sensitive operations such as organised crime and counter-terrorism investigations, it calls for experienced providers in secure, high-stakes ICT environments. The project's duration includes a 7-year framework term with options for a 3-year extension, providing long-term engagement and potential market stability for suitable IT service providers.

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Notice Information

Notice Title

Dynamic decision and Case Management System

Notice Description

Dynamic decision and Case Management System (Previously referred to as National Policing Proactive Information and Recording Management Solution (NP21RM)). This procurement is for a single supplier Framework Agreement providing an interoperable ICT solution for Law Enforcement organisations within proactive investigations/operations. Capabilities will include, but not limited to; - End-to-end case management. - Decision logging - Decision support - Synergistic Capability Suppliers are required to meet the security and qualification requirements to enable access to the documentation.

Lot Information

Lot 1

The Police Digital Service intends to implement a Framework Agreement (via a Competitive Procedure with Negotiation) which allows police forces, other law enforcement agencies and public bodies to call off the services. The high-level requirements include, but are not limited to, the following: (i) Business application development - (development of new applications, integration with existing systems and interfaces with external systems); (ii) Business application/s support and maintenance - (support and maintenance of production application systems, business continuity management, upgrades to applications resulting from technology changes); (iii) Desktop services - (end to end desktop managed service, virtual desktop infrastructure, virtual and thin solutions, remote access, integration and interface management between third party desktop provided services and other services provided under this PIN); (iv) System integration (service management, service desk/helpdesk, event management, incident management, problem management, request fulfilment, common service operations, access management, application support management, ICT facilities management, change management, configuration management, knowledge management, release planning, release management, service catalogue management, service level management, capacity management, availability management, service continuity, information security management, supplier management and network management); and (v) Provision of Hardware and Commercial Off the Shelf (COTS) Software - (licensing of proprietary or open-source software including underlying database systems, maintenance, provision of third-party items, configuration and implementation services). Scope of project across UK policing, wider law enforcements and its partners. These capabilities and services are envisioned to be introduced, in one coherent solution, across proactive police operations i.e. planned, deliberate investigations/operations which may include, but not limited to the following: - Serious Organised Crime (SOC) investigations and associated operations at all levels (force, regional and national) including the sensitive intelligence network; - Counter Terrorism Policing investigations and associated operations at all levels (force, regional and national); - Fugitive/manhunt investigations and associated operations at all levels (force, regional and national); - Kidnap/crime in action response investigations and associated operations at all levels (force, regional and national); - Cyber incidents and investigations/operations across the ROCU Cybercrime Units and Force Cybercrime Units in UK policing; and - Any planned operation where there is a clear or implied threat to life (TTL) in which the operation invokes a response under Article 2 of the Human Rights Act 1998, placing an obligation on law enforcement agencies to take reasonable steps to protect a person whose life is in 'Real and Immediate Danger'. Over the duration of the agreement scope may change to meet legislative and/or policy changes. Hosting of the solution is to be determined please refer to the Tender documents. All estimated values in this notice include all hosting costs, however the final requirements will be provided within the documentation. Additional information: Suppliers are required to meet the security requirements; Vetting -to have a minimum of either current NPPV3 or SC clearance issued by the Warwickshire Police National Contractor Vetting Scheme (NCVS), evidence of which must be provided prior to the NDA being issued. NDA - must be signed and returned. On receipt the Bidder will be provided access to the relevant tender pack.

Options: The Framework Agreement term is 7 years, part of the 7 years will be the Development Period and the Trial Year. There is an option for the Company to extend the Framework by up to 3 years. Call-Off Contract term is for 6 years, for early adopting forces 1 year of the 6 year term will be the Trial Year.

Renewal: The duration stated above is the maximum Framework term and includes options to extend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03dc39
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008198-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£30,000,000 £10M-£100M
Lots Value
£30,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£15,236,589 £10M-£100M

Notice Dates

Publication Date
6 Mar 20251 years ago
Submission Deadline
24 Jul 2023Expired
Future Notice Date
Not specified
Award Date
6 Mar 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Police Digital Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7JE
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Cheap
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Black Rainbow Ltd.

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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