Notice Information
Notice Title
Student Assistance Programme
Notice Description
This is a low-value tender. Below Part 2 and the associated clauses. Call for companies that can offer the services described. 24/7 free phone helpline access for 'in the moment mental health and wellbeing student queries. Essential this is web-based, as on-campus phone reception is compromised Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays.
Lot Information
Lot 1
The primary aim of Student Wellbeing Services is to provide the University with a range of in-house professional and specialist services relating to mental and physical health, disability, accessibility, advice, general wellbeing, safeguarding and crisis intervention. The University is seeking a Student Assistance Programme that provides the following: 24/7 free phone helpline access for 'in the moment" mental health and wellbeing student queries, essential this is web-based, as on-campus phone reception is compromised Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays Integration with Bath Spa University Services Privacy and confidentiality policies that align with the University Clinical/therapeutic assessment undertaken for each enquirer (to feed into MI reports) Service Level Agreement and KPIs for 'calls answered' and 'call back'/'call waiting' Diverse workforce of helpline practitioners SMS/WhatsApp/Live chat facilities Multilingual and translation options Phone line for student self-referral and staff sign post Phone line staffed by qualified mental health practitioners 10 Emergency response protocols where safeguarding concerns Escalation into SWS for urgent matters Alignment with Bath Spa University procedures and protocols Management Information Reports to include: o Student presenting issues o Student engagement o Escalation routes o Emergency response etc Regular review meetings with lead practitioners and managers Dedicated point of contact 24/7 for the University
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03df24
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/019209-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85120000 - Medical practice and related services
85121000 - Medical practice services
Notice Value(s)
- Tender Value
- £40,000 Under £100K
- Lots Value
- £40,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jul 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 8 Aug 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BATH SPA UNIVERSITY
- Contact Name
- Colin Scoines
- Contact Email
- c.scoines@bathspa.ac.uk
- Contact Phone
- +44 1225875504
Buyer Location
- Locality
- BATH
- Postcode
- BA2 9BN
- Post Town
- Bath
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK52 Bath & North East Somerset and South Gloucestershire
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Bath and North East Somerset
- Electoral Ward
- Saltford
- Westminster Constituency
- North East Somerset and Hanham
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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