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Contract Timeline
- Publication Date
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1st March 2024 15:59:53 PM
- Tender Deadline
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3rd April 2024 11:00:00 AM Expired
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Contract Summary
SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sourcing procurement portal https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx Suppliers who are interested are required to submit a complete pre-qualification questionnaire by the stated deadline.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-03f5ae
- Publication Source
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Find a Tender Service
- Procurement Stage
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Tender
- Procurement Method
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Selective
- Procurement Method Details
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Negotiated Procedure With Prior Call For Competition
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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79512000
- CPV Division(s)
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79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
- Buyer Name
- Buyer Email
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kathleen.gay@scotrail.co.uk
- Buyer Phone
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+44 3448110141
- Buyer Address
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Atrium Court, , 50 Waterloo Street
Glasgow
G2 6HQ
United Kingdom
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Contract Timeline
- Publication Date
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21st August 2023 15:31:48 PM
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Contract Summary
ScotRail currently operates an out-sourced Shared Service Centre providing finance, payroll and customer service functions and is looking to engage the market and understand the capabilities of potential suppliers to provide these services in the future. This assessment will shape our strategy and tender documents for the future of our finance, payroll and customer service functions. ScotRail plan to go to the market to procure this in late 2023. Prospective suppliers who have the capacity and capability are asked to register an interest on the Public Contracts Scotland site and use the question and answer functionality to send a message indicating which Lot(s) they are noting interest for. ScotRail will engage with appropriate suppliers to help inform our strategy for the future of these services.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-03f5ae
- Publication Source
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Find a Tender Service
- Procurement Stage
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Planning
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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79000000
- CPV Division(s)
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79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
- Buyer Name
- Buyer Email
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kathleen.gay@scotrail.co.uk
- Buyer Phone
- Buyer Address
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Atrium Court, , 50 Waterloo Street
Glasgow
G31 3EW
United Kingdom