Notice Information
Notice Title
Wythenshawe Community Housing Group - Electronic Payment Solution Tender
Notice Description
Please see Service Specification for More Details. Wythenshawe Community Housing Group are looking to enter into a contract with Supplier(s) for Electronic Payment Solutions. The Contract will be for an initial 2 years with the option to extend annually until October 2027. The Contract will be split into 2 lots: Lot 1 - IVR, Web and virtual terminal Lot 2 - Direct Debits & Payment Cards
Lot Information
Electronic Payment Solution Lot 1 - IVR, Web and virtual terminal
The Requirements for Lot 1 - IVR, WEB and virtual terminal We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments. Any potential supplier must ensure they are able to provide the following services: - Consolidate payments from the listed parties through multiple payment networks - Transfer consolidated payments in a timely manner along with reconciled management information (electronically) - Provide a virtual payment terminal for the purposes of taking telephone payments using both debit and credit cards - Any virtual payment terminal must be able to be used with WCHG's choice of PCI DSS compliance software - The supplier will comply with any authentication requirements and PCI DSS - The Supplier has, and shall maintain at its own cost, all consents, permits, authorisations, permissions, approvals and licences that are required and which are necessary for the payment terminal to be compliant with all Laws and the requirements of all Regulators and Card Schemes - Provide an IVR payment line for customers to be able to make payments 24hours per day using both debit and credit cards - Fully hosted direct debit solution offering a full range of dates and frequencies for the collection of payments. - Online payments - including embedding online payments into app's - Where an organisation does not have its own IIN number - provide a generic number that can be used. - Have a clear development road map for the introduction of new, innovative and customer focused payment options
Renewal: Annually for a further 24 months
Lot 2 - Direct Debits & Payment CardsCurrent operation We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments. General Requirements - the successful supplier must be able to provide the following services: * Produce and deliver electronic payment cards, incorporating a magnetic strip, barcode or QR code for the purpose of tenants making payments * Produce paper letters/bills with a barcode or QR code for the purpose of taking payments * Provide a fully hosted, flexible Direct Debit solution. * Transfer consolidated payments in a timely manner along with reconciled management information (electronically) * Have a clear development road map for the introduction of new, innovative and customer focused payment options
Renewal: Annually for a further 24 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03f7df
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/025406-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
60 - Transport services (excl. Waste transport)
66 - Financial and insurance services
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
60520000 - Experimental payload services
66000000 - Financial and insurance services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Aug 20232 years ago
- Submission Deadline
- 29 Sep 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WYTHENSHAWE COMMUNITY HOUSING GROUP (WCHG)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- MANCHESTER
- Postcode
- M22 9TA
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Manchester
- Electoral Ward
- Sharston
- Westminster Constituency
- Wythenshawe and Sale East
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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