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Contract Timeline
- Publication Date
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15th November 2024 10:32:38 AM
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Contract Summary
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-03fb63
- Publication Source
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Find a Tender Service
- Procurement Stage
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Award, Contract
- Procurement Method
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Selective
- Procurement Method Details
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Competitive Procedure With Negotiation
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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George Futcher
- Buyer Email
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george.futcher@nhs.scot
- Buyer Phone
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+44 7798870171
- Buyer Address
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Lumina Building, NHS 24, 40 Ainslie Road, Hillington
Glasgow
G52 4RU
United Kingdom
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Awarded Supplier(s)
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Contract Timeline
- Publication Date
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8th December 2023 12:59:46 PM
- Tender Deadline
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17th January 2024 12:00:00 PM Expired
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Contract Summary
The NHS 24 Digital Transformation Programme is exploring options for replacement of several of the information technology solutions used to deliver services to patients in Scotland. This document and procurement process are focused on finding solutions for an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely .
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Contract Details
- Open Contracting ID
-
ocds-h6vhtk-03fb63
- Publication Source
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Find a Tender Service
- Procurement Stage
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Tender
- Procurement Method
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Selective
- Procurement Method Details
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Competitive Procedure With Negotiation
- Procurement Category
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Services
- Tender Suitability
-
- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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George Futcher
- Buyer Email
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george.futcher@nhs.scot
- Buyer Phone
- Buyer Address
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Lumina Building, NHS 24, 40 Ainslie Road, Hillington
Glasgow
G52 4RU
United Kingdom
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Contract Timeline
- Publication Date
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8th September 2023 15:07:02 PM
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Contract Summary
NHS 24 is exploring options for replacement information technology solutions to deliver functionality of IT systems generically known as Customer Relationship Management (CRM). This soft market test is being conducted to determine what solutions may be available, determine the scope of any future procurement to enable the delivery of a suitable replacement for NHS 24’s current CRM solution and to ascertain indicative costs. The information to be provided will help us better understand the current and developing market and to consider the way forward.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-03fb63
- Publication Source
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Find a Tender Service
- Procurement Stage
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Planning
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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Jim Binnie
- Buyer Email
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jim.binnie@nhs.scot
- Buyer Phone
- Buyer Address
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Golden Jubilee National Hosp, Agamenmon Street
Glasgow
G81 4DY
United Kingdom