Award

DWP Document and Data Management Service

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

AwardUpdate

11 Sep 2023 at 15:38

Summary of the contracting process

The Department for Work and Pensions (DWP) is awarding the tender for the secure mail opening, document scanning, indexing, and valuables handling services under the title "DWP Document and Data Management Service". The procurement falls under the classification of document management services in the services category. The contract period started on October 24, 2017, and ends on October 23, 2024. Equans Services Limited is the active supplier for this service.

This tender by the Department for Work and Pensions offers business growth opportunities in the document management industry for companies with expertise in handling secure mail, document scanning, indexing, and valuables. Businesses providing electronic data management, storage services, postal services, and data entry services may also find this tender well-suited for participation. The procurement process is currently in the award stage, and interested suppliers can explore collaboration possibilities through the DWP's eSourcing portal.

How relevant is this notice?

Notice Information

Notice Title

DWP Document and Data Management Service

Notice Description

Lot Information

The Contracting Authority, the Department for Work and Pensions (DWP), is awarding the tender for the secure mail opening, document scanning, indexing, valuables handling and multi format inbound chan

The contract relates to the provision of a secure mail opening, document scanning and indexing, valuables handling and multi format inbound channel service to meet DWP's business requirements. The service processes up to circa 100k DWP mail items per day. The service will have the capacity and capability to interface with multiple systems to deliver a solution for their complex and diverse organisation. As part of the delivery of its 2020 Vision, DWP is committed to delivering innovative, cost effective services to its customers, whilst developing excellent supplier and stakeholder relationships.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03fbce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026844-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

48311000 - Document management software package

48311100 - Document management system

48613000 - Electronic data management (EDM)

63121100 - Storage services

64110000 - Postal services

72212223 - Electronic mail software development services

72212780 - System, storage and content management software development services

72312000 - Data entry services

72313000 - Data capture services

72314000 - Data collection and collation services

72317000 - Data storage services

72512000 - Document management services

79571000 - Mailing services

79999100 - Scanning services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£57,823,015 £10M-£100M

Notice Dates

Publication Date
11 Sep 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Oct 20178 years ago
Contract Period
23 Oct 2017 - 23 Oct 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Victoria Webster
Contact Email
victoria.webster@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

EQUANS SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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    "description": "Suppliers Instructions: How to Express Interest in this Tender: 1. Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant exercise to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (A secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion. Follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions to complete (detailed online help available). To submit your reply use the 'Submit Response' button (top of the page). For further assistance please consult the online help, or the eTendering help desk. DWP expressly reserves the rights(i)to use a reverse auction; (ii)to cancel this procurement at any stage; (iii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iv)and in no circumstances will DWP be liable for any costs incurred by potential suppliers.",
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                    "description": "The contract was awarded on 24 October 2017 for a period of 5 years with a provision to extend the contract for a period of up to 2 years as published in the original Contract Notice. The contract was previously modified as a result of PPN04 to modify the existing contract (including a price review) with the supplier to make it sustainable for both parties and to allow the continuation of service without any business disruption during the Covid-19 crisis. This modification ran until 23 October 2022. The contract was then extended from 24 October 2022 to 23 October 2023. This notice confirms a further second extension from 24 October 2023 to 23 October 2024. A new procurement is underway for Inbound Mail and Data Management (IMDM) and the extension is required to ensure the procurement timeline is met and also to ensure that there is no break in service for this business critical service. A change of contractor at this time would not be feasible due to the complexity of the service and there is a procurement underway with an estimated award date of May 2024. A further reason for extending the contract is to support the transition to a new supplier following the award of the IMDM contract. Without an extension there would be a service provision gap, adversely impacting DWP customers. This Contract is extended under Regulation 72(1)(b) Additional Services as the modification involves additional services. The contract price is to be uplifted to PS57,823,015 (less than 50% of the total contract value).",
                    "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: This increase in contract value is for the purpose of extending the contract whilst DWP run a procurement for Inbound Mail and Data Management. Due to operational and digital constraints and the complexities surrounding provision of the DDMS postal, scanning and indexing services to the whole of DWP and the fact that service continuity must be maintained without any risk of disruption, and that change to a new contractor will require significant transition time from the incumbent to a new supplier, a change of contractor at this time is not feasible. Furthermore, an interim change of contractor at this time when procurement of a new contractor is already under way will cause significant inconvenience and substantial duplication of costs for the Department including set up costs, change of premises, premises, mail redirection. The contract price is to be uplifted to PS57,823,015 (less than 50% of the total contract value)."
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