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Contract Timeline
- Publication Date
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31st July 2024 14:34:54 PM
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Contract Summary
This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-0401a2
- Publication Source
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Find a Tender Service
- Procurement Stage
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Award, Contract
- Procurement Method
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Open
- Procurement Method Details
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Open Procedure
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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79999100
- CPV Division(s)
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79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
DEPARTMENT FOR WORK AND PENSIONS
- Buyer Name
- Buyer Email
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documentmanagement.procurement@dwp.gov.uk
- Buyer Phone
- Buyer Address
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Peel Park, Brunel Way
Blackpool
FY4 5ES
United Kingdom
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Awarded Supplier(s)
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Contract Timeline
- Publication Date
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20th November 2023 16:16:52 PM
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Contract Summary
This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-0401a2
- Publication Source
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Find a Tender Service
- Procurement Stage
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TenderUpdate
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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79999100
- CPV Division(s)
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79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
DEPARTMENT FOR WORK AND PENSIONS
- Buyer Name
- Buyer Email
-
documentmanagement.procurement@dwp.gov.uk
- Buyer Phone
- Buyer Address
-
Peel Park, Brunel Way
Blackpool
FY4 5ES
United Kingdom
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Contract Timeline
- Publication Date
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20th November 2023 09:24:36 AM
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Contract Summary
This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.
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Contract Details
- Open Contracting ID
-
ocds-h6vhtk-0401a2
- Publication Source
-
Find a Tender Service
- Procurement Stage
-
TenderUpdate
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
79999100
- CPV Division(s)
-
79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
DEPARTMENT FOR WORK AND PENSIONS
- Buyer Name
- Buyer Email
-
documentmanagement.procurement@DWP.GOV.UK
- Buyer Phone
- Buyer Address
-
Peel Park, Brunel Way
Blackpool
FY4 5ES
United Kingdom
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Contract Timeline
- Publication Date
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27th October 2023 09:17:15 AM
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Contract Summary
This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.
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Contract Details
- Open Contracting ID
-
ocds-h6vhtk-0401a2
- Publication Source
-
Find a Tender Service
- Procurement Stage
-
TenderUpdate
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
79999100
- CPV Division(s)
-
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
Awarding Authority
DEPARTMENT FOR WORK AND PENSIONS
- Buyer Name
- Buyer Email
-
documentmanagement.procurement@dwp.gov.uk
- Buyer Phone
- Buyer Address
-
Peel Park, Brunel Way
Blackpool
FY4 5ES
United Kingdom
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Contract Timeline
- Publication Date
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18th September 2023 13:40:10 PM
- Tender Deadline
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10th November 2023 17:00:00 PM Expired
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Contract Summary
This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.
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Contract Details
- Open Contracting ID
-
ocds-h6vhtk-0401a2
- Publication Source
-
Find a Tender Service
- Procurement Stage
-
Tender
- Procurement Method
-
Open
- Procurement Method Details
-
Open Procedure
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
79999100
- CPV Division(s)
-
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
Awarding Authority
DEPARTMENT FOR WORK AND PENSIONS
- Buyer Name
- Buyer Email
-
documentmanagement.procurement@DWP.GOV.UK
- Buyer Phone
- Buyer Address
-
Peel Park, Brunel Way
Blackpool
FY4 5ES
United Kingdom