Award, Contract

Inbound Mail and Document Management for DWP

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    31st July 2024 14:34:54 PM

  • Contract Summary

    This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0401a2

    Publication Source

    Find a Tender Service

    Procurement Stage

    Award, Contract

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79999100

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@dwp.gov.uk

    Buyer Phone

    Buyer Address

    Peel Park, Brunel Way

    Blackpool

    FY4 5ES

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    RESTORE DIGITAL LIMITED

View contract on Find a Tender Service

TenderUpdate

Inbound Mail and Document Management

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    20th November 2023 16:16:52 PM

  • Contract Summary

    This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0401a2

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79999100

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@dwp.gov.uk

    Buyer Phone

    Buyer Address

    Peel Park, Brunel Way

    Blackpool

    FY4 5ES

    United Kingdom

View contract on Find a Tender Service

TenderUpdate

Inbound Mail and Document Management

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    20th November 2023 09:24:36 AM

  • Contract Summary

    This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0401a2

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79999100

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@DWP.GOV.UK

    Buyer Phone

    Buyer Address

    Peel Park, Brunel Way

    Blackpool

    FY4 5ES

    United Kingdom

View contract on Find a Tender Service

TenderUpdate

Inbound Mail and Document Management

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    27th October 2023 09:17:15 AM

  • Contract Summary

    This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0401a2

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79999100

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@dwp.gov.uk

    Buyer Phone

    Buyer Address

    Peel Park, Brunel Way

    Blackpool

    FY4 5ES

    United Kingdom

View contract on Find a Tender Service

Tender

Inbound Mail and Document Management

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    18th September 2023 13:40:10 PM

    Tender Deadline

    10th November 2023 17:00:00 PM   Expired

  • Contract Summary

    This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0401a2

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79999100

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@DWP.GOV.UK

    Buyer Phone

    Buyer Address

    Peel Park, Brunel Way

    Blackpool

    FY4 5ES

    United Kingdom

View contract on Find a Tender Service