Award

Crisis Houses & Safe Havens - Kent & Medway

NHS KENT AND MEDWAY INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

Award

01 Oct 2024 at 10:48

Tender

20 Sep 2023 at 11:11

Summary of the contracting process

The NHS Kent and Medway Integrated Care Board has awarded a public procurement contract for the provision of Crisis Houses and Safe Havens services in Kent and Medway. The contract, awarded on 2nd September 2024, involves a total estimated value of £18,330,557 and marks the completion of the procurement process. This health services contract falls under the industry category CPV 85100000 and was procured using the open procedure method. The Safe Havens, managed by Mental Health Matters, include nine locations with two providing 24/7 support, targeting individuals in acute psychological distress. The contract, which aimed to reduce the burden on hospital services, ran a tender process with significant quality and price criteria, receiving participation from three bidders.

This procurement offers substantial business growth opportunities for providers experienced in mental health services, especially those with a focus on urgent care and social value. Businesses specialising in safe and crisis intervention environments, psychiatric support, and integrated care setup will find this tender particularly aligned with their expertise. The emphasis on community-based care and partnerships with local statutory services makes it ideal for organisations equipped with a robust support network and operational scalability to handle high-demand mental health crises efficiently. The continuation and potential extension of such contracts signify a sustained demand for these services, presenting long-term collaboration opportunities for capable providers.

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Notice Title

Crisis Houses & Safe Havens - Kent & Medway

Notice Description

Provision of Crisis Houses (Lot 1) & Safe Havens (Lot 2) service in Kent & Medway

Lot Information

Lot 1 - Crisis Houses

This service is for the provision of a Crisis Houses service.
The objectives of this project are to commission two Adult Mental Health Crisis Houses in
Kent and Medway. These crisis houses will be for when someone is experiencing a period of
acute psychological distress, associated with a mental health problem (which may or may
not have been given a formal diagnosis). The crisis may be a sudden deterioration of an
existing mental health difficulty or they may be experiencing mental health difficulties for the
first time. They need immediate treatment and/or care and/or support in order to prevent
further deterioration in their mental or physical wellbeing and to help avoid hospital
admission.
The rationale for the development of this service centres around how it can:
1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require
urgent and intensive support.
2) Provide an alternative to an Acute Psychiatric Inpatient Admission
3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison
Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety.
Inpatient Services)
Delivered by the VCSE a Crisis House is a service that offers short-term residential mental
health crisis interventions and support for a duration of up to 7 days, for individuals who are
experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions
evidences a cohort of inpatients whose needs could be met in a Crisis House as an
alternative to inpatient admission which will offer significant benefits to service users. Crisis Houses can prevent possible hospital admission and ensure only those who are acutely
unwell or at very high risk of suicide are admitted to hospital. Crisis Houses are embedded
within a number of ICSs, with a number of positive outcomes including high service user
satisfaction and decreased reliance upon acute inpatient admission. Underpinning the
philosophy of Crisis House provision is social inclusion and linking with the wider VCSE
service provision.

Lot 2 - Safe Havens

The service is for the provision of Safe Havens across Kent & Medway
The objective of this project is to commission 9 Safe Havens across K&M, 2 of which will be open 24/7 and co-located within a General Acute Hospital site. Individuals can stay up to 24hrs in the 2 co-located Safe Havens. This will enable 24/7 provision across the County.
Psychiatric Liaison Mental Health Triage Nurses can redirect individuals attending Emergency Departments (ED) with primary mental health problems who do not require a physical health intervention. The 7 community based safe havens will be open 7 days a week from 18.00 - 23.00 providing out of hours support for people in a self-defined crisis who are likely to have called 999 or 111 and been conveyed or directed to or self-presented at A&E for mental health assessment.
The service specification has developed as part of the Kent and Medway Provider Collaborative partnership with agencies and services across the Kent and Medway System, including: -
* VCSE Organisations
* Acute Hospital Trusts, EKHUFT, MTW, DVH and MFT
* Mental Health Provider Trust
* Kent Police
* South East Coast Ambulance Services
* Placed Based Health Care Partnerships
The rationale for the development of this service centres around how it can:
1) Provide positive outcomes for people in Psychological or Mental Health distress who require urgent emotional support.
2) Provide an alternative to attending A&E
3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison
Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety.
Inpatient Services)
4) Reduce impact on 'Blue Light' services, specifically calls to 111 and 999 and ambulance
conveyance
The service is in line with NHS England's Long-Term Plan and will involve the development of partnership agreements, Escalation Policies and procedures, service standards, Standard
Operating Procedures and pathways to ensure that people experiencing urgent mental health needs in K&M can access a range of crisis alternatives and a safe place to receive a
supportive offer in the community.
This service has been designed taking into account learning from Safe Haven Providers and
Service Users across the Country, along with engagement of people with lived experience and professionals who have fed in their views to help shape this draft specification and
emerging model.
The service will be resourced by a suitable experienced Provider who has demonstrated that they can meet the contract requirements and deliver good outcomes for local people. The
service will be supported with clinical in reach from statutory services - this model will be coproduced
by local partners to agree on what this looks like and reviewed on an on-going
basis

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04024b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031318-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£22,649,355 £10M-£100M
Lots Value
£22,649,355 £10M-£100M
Awards Value
Not specified
Contracts Value
£18,330,557 £10M-£100M

Notice Dates

Publication Date
1 Oct 20241 years ago
Submission Deadline
20 Oct 2023Expired
Future Notice Date
Not specified
Award Date
1 Sep 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active, Unsuccessful
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS KENT AND MEDWAY INTEGRATED CARE BOARD
Contact Name
William Clark
Contact Email
william.clark7@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
MAIDSTONE
Postcode
ME15 6NB
Post Town
Rochester
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent

Local Authority
Maidstone
Electoral Ward
High Street
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

MENTAL HEALTH MATTERS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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